Business Details
41 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services in Charlotte, NC
Brothers Air, Heat & Plumbing has served the Charlotte metropolitan area since 1985, establishing itself as a trusted leader in HVAC and plumbing solutions. With over 30 years of experience, our team of NATE-certified technicians delivers exceptional service backed by a 100% satisfaction guarantee. We specialize in air conditioning installation, heating repair, plumbing services, and emergency solutions for residential and commercial clients. Our commitment to quality is reflected in our extensive service area covering Charlotte, Gastonia, Rock Hill, and surrounding communities across North and South Carolina.We maintain rigorous training standards, ensuring our technicians wear uniforms, carry ID badges, and operate under full liability insurance. Our investment in over 100 service trucks and state-of-the-art equipment enables rapid response times while maintaining industry-leading expertise through partnerships with top manufacturers and extended warranties.
Services
AC Installation
Plumbing Repair
Water Heater Services
Heating Maintenance
Emergency HVAC
Sump Pump Installation
Tankless Water Heaters
Indoor Air Quality
Commercial Plumbing
Service Plans
Details
- Year established: 1985
Highlights and features
- 30+ years serving Charlotte with NATE-certified technicians
- 100% satisfaction guarantee on all HVAC and plumbing work
- 24/7 emergency services with rapid response times
- Over 100,000 satisfied customers across NC and SC
- Financing options through EnerBank USA for HVAC upgrades
Associations and certifications
- BBB Accredited
- NATE Certified
What people say
Knowledgeable technicians
Efficient service
Courteous staff
Same-day repairs
Professional installation
Services
AC Installation
We provide comprehensive air conditioning installation services for residential and commercial properties. Our NATE-certified technicians specialize in central air conditioners, heat pumps, ductless mini-splits, and zoned systems. Each installation includes proper sizing calculations to ensure optimal efficiency and comfort for your specific space requirements.
Plumbing Repair
Our licensed plumbers handle all types of emergency and routine plumbing repairs. From leaky faucets to sewer line issues, we offer 24/7 service for clogged drains, water heater problems, and fixture repairs. We utilize advanced diagnostic tools to identify and resolve issues efficiently while minimizing property disruption.
Water Heater Services
We offer complete water heater solutions including tankless models, traditional storage units, and whole-house filtration systems. Our services cover installation, repair, and maintenance of both residential and commercial water heating systems. We specialize in energy-efficient upgrades that reduce operating costs while ensuring reliable hot water supply.
Heating Maintenance
Our preventive heating maintenance programs help extend equipment lifespan and improve system efficiency. Technicians perform comprehensive inspections, component testing, and system adjustments to ensure optimal winter readiness. Regular maintenance helps prevent unexpected breakdowns and maintains manufacturer warranty requirements for HVAC equipment.
Emergency HVAC
We provide round-the-clock emergency HVAC services for urgent heating and cooling failures. Our rapid response team handles system breakdowns, thermostat malfunctions, and refrigerant leaks with immediate diagnostic and repair capabilities. Emergency service is available 365 days a year with no additional after-hours charges.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC repair services with no additional after-hours charges.
What financing options are available?
We offer 8.99% APR financing through EnerBank USA for qualified customers on approved credit.
Are your technicians certified?
All HVAC technicians are NATE-certified, the highest industry standard for HVAC professionals.
Do you service both residential and commercial properties?
Yes, we provide HVAC and plumbing services for both residential and commercial clients.
What areas do you serve?
We service Charlotte, Gastonia, Rock Hill, and surrounding areas in North and South Carolina.
Do you offer maintenance plans?
Yes, our Pro Service Plan includes annual HVAC maintenance and plumbing check-ups with priority service scheduling.
Reviews (6)
Amy Chandler
Jun 20, 2022
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We had Brothers replace our AC, Furnace, and Water Heater all in one day after our AC died and all systems were 15 yrs old. Their techs were professional, well mannered, respectful of us and our home, and did the install all in one day. Their follow-up is phenomenal and our systems passed inspection with the county on the first visit from the inspector! Their prices were fair (I had done research knowing the age of our systems) and service is excellent. Again, we were so very impressed by each employees personable demeanor which is so important to us. We highly recommend Brothers! We would use them again (without hesitation) and will recommend them to friends and family! Thanks, Brothers! Keep up the level of service we are raving about!
Joseph B.
Jun 18, 2022
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Charged me $49 for diagnostic fee! They tried to charge me $99 I am still under warranty for parts.my heat pump has been serviced seven times. It is only 2 years old reversing valve issues. Then after 1 year compressor went bad an had to be replaced. Never charged me a diagnostic fee until now and there is no diagnostic fee even mentioned in my warranty. So this time capacitor went bad I understand that they have to make there money but they charged me $250 labor plus $49 diagnostic.
That capacitor is a $20 part!it takes 10 minutes to diagnose and install. Total rip offs! There are plenty of reasonable priced HVAC specialist out there. Stay away from brothers you will over pay big time!
That capacitor is a $20 part!it takes 10 minutes to diagnose and install. Total rip offs! There are plenty of reasonable priced HVAC specialist out there. Stay away from brothers you will over pay big time!
Lillian B.
Jun 12, 2022
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I called for an appointment on 15 May. They scheduled me for 10 June. I called to confirm on 9 June. They canceled on 10 and rescheduled for 11 June. They canceled again. Would never reach out to Brothers in Rock Hill, SC again! Most unreliable business I have ever dealed with!
Monty Montgomery
May 01, 2022
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Brothers Air&Heat + technician ABDUL save the day! My simple Smart Thermostat installation went off the tracks, and with 88 degrees looming in the weather report, I called Brothers. Seems I can blow up even the smartest AI from Amazon and likely some A/C parts, too. A phone call later Abdul was just around the neighborhood corner. Friendly, super prompt and knowledgeable about all of my AC / Thermostat hardware, Abdul tests it all and gets the replacement parts from the truck.
In a few moments (under 30), the system is back up, a glowing new Thermostat is working. I swear I saw it smiling at me. And the vents are pouring clean, cold air into my home. Best money spent this month. Thanks Abdul, and Thanks Brothers!
In a few moments (under 30), the system is back up, a glowing new Thermostat is working. I swear I saw it smiling at me. And the vents are pouring clean, cold air into my home. Best money spent this month. Thanks Abdul, and Thanks Brothers!
Larisa Pak
Apr 30, 2022
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Our recent technician was Matt Arnold. He arrived on time and was extremely effective with his diagnostics. We had an issue with our system not cooling, and I watched his whole procedure. He performed his inspection and service with amazing diligence and attention to detail. He was polite and answered all our questions. Throughout the years we had many techs come out, but Matt was the best by far. Would highly recommend Matt and Brothers for any residential HVAC service. Thanks.
Mary London Szpara
Apr 16, 2022
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Their service rep Chris was here on time and thoroughly put the system through its paces. He also repaired an area that was needing repair, and informed me of a couple of things that I may want to consider doing to the system in the near future. He was extremely professional, very nice, very knowledgeable, and I leave high recommendations. As far as I'm concerned, this is a great employee, and I appreciate the care and time he took explaining everything that needed to be done and that was recommended. I have been very happy with the service from brothers since we first began using them nearly 20 years ago.
