Business Details
40 Years
experience
Emergency
services
Residential HVAC, Plumbing & Electrical Services
Jones Services has been the most customer-focused service company in the Hudson Valley since 1986. Our foundation rests on thousands of verified 5-star reviews and a team of background-checked, drug-tested professionals committed to our core values. Every technician embodies empathy and integrity, prioritizing solutions over sales tactics while maintaining transparency in every interaction. We pioneered text messaging integration with employee profiles to build trust before arrival, ensuring a worry-free experience for homeowners facing urgent system failures. Our dual focus on technical excellence and human-centered service has earned recognition as a Spotlight Award recipient by Nexstar Network.With over 75 employees across seven specialized departments, we maintain rigorous quality standards through mandatory shoe covers, floor protection, and post-service cleanup protocols. Our leadership team continues the legacy established by founders Will and Bill Jones, now guided by General Manager John Moroney and Operations Manager Anthony Paolicelli. As a BBB-accredited A+ rated company, we uphold strict ethical practices while maintaining 24/7 emergency availability with a 'Today or You Don't Pay' service guarantee.
Services
Heating Repair
Furnace Maintenance
AC Installation
Plumbing Services
Drain Clearing
Electrical Repairs
Water Heater Repair
Sump Pump Service
Generator Installation
Indoor Air Quality
Details
- Year established: 1986
Highlights and features
- Thousands of verified 5-star reviews across service categories
- Background-checked, drug-tested technicians with specialized training
- No upselling policy with transparent upfront pricing
- 24/7 emergency service availability with rapid response guarantee
- NATE-certified professionals for HVAC system expertise
Associations and certifications
- BBB
- NATE
What people say
Amazing service
Professional technicians
Quick response
No upselling
Clean workspaces
Services
Heating Repair
Our heating repair specialists address furnace and boiler system failures with 24/7 emergency availability. Technicians perform comprehensive diagnostics to identify ignition issues, thermostat malfunctions, and heat exchanger problems. We maintain all major brand equipment while providing detailed explanations before any repair work begins.
Air Conditioning Repair
Certified technicians resolve cooling system issues including refrigerant leaks, compressor failures, and thermostat calibration. We service both central and ductless systems with same-day diagnostic availability. Our process includes airflow analysis and electrical component testing to ensure optimal system performance.
Plumbing Repair
Emergency plumbing solutions cover leak detection, pipe repair, and fixture replacement. Camera inspections identify sewer line issues while hydro jetting clears persistent clogs. Our team handles both residential and commercial plumbing systems with guaranteed leak-free connections and code-compliant installations.
Electrical Repair
Licensed electricians diagnose and repair circuit breaker issues, outlet failures, and electrical panel malfunctions. We perform safety inspections for outdated systems and offer surge protection installation. All repairs meet NEC standards with detailed explanations of any required code upgrades.
Drain Clearing
Advanced drain clearing utilizes high-pressure jetting and camera inspections to resolve blockages. Our technicians identify root intrusion, pipe collapse, and grease buildup causes. We provide preventative maintenance plans to minimize future clogging while restoring proper drainage flow rates.
People
John Moroney
General Manager
Overseeing daily operations with 20+ years in residential service management. Implements quality control standards across all departments while maintaining customer satisfaction metrics.
Anthony Paolicelli
Operations Manager
Manages technician training programs and service protocol development. Ensures compliance with industry certifications and safety regulations across all service divisions.
Questions
What HVAC services do you offer?
We provide complete heating and cooling solutions including repair, installation, and maintenance for furnaces, boilers, AC units, and heat pumps.
Do you handle emergency plumbing?
Yes, our 24/7 emergency service addresses burst pipes, sewer backups, and water heater failures with same-day repair availability.
Are financing options available?
We offer flexible financing plans for major system replacements and home improvement projects through approved credit partners.
What electrical services do you perform?
Our licensed electricians handle panel upgrades, generator installation, outlet repairs, and whole-home surge protection systems.
How quickly can you respond?
Emergency service arrives within 2 hours guaranteed with our 'Today or You Don't Pay' commitment for qualifying repairs.
Do you service older homes?
Yes, we specialize in maintaining and upgrading systems in homes over 30 years old while preserving architectural integrity.
Videos
Reviews (6)
Alexandra G.
May 27, 2022
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ZERO STARS Wow this is possibly the worst company I've ever seen. They installed a ductless system for 8k 6 years ago -we have faithfully paid their extortionate prices to "service" it annually AND now a coil has gone 1 year after warranty (after they couldn't "fix it" last year.) What does this guy tell me? 8k for a new coil or he can replace the whole system for 5,700. With a new system that their company uses now. Well they installed the old one. His response - "we don't manufacture them we just install them" Stay away from this company and it's horrendous business practices.
Paul Razukiewicz
May 26, 2022
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Chris T did an awesome job. Explained everything perfectly, was very professional and courteous. I was a little taken aback by the price for coolant but that had nothing to do with him or your company for that matter, I was just surprised how high these prices have skyrocketed. Otherwise excellent service and will definitely use Jones in the future.
Craig Hutcherson
Apr 29, 2022
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Josh came to the house and want right to work. He first called Bradford White to make sure the hot water heater was still under warranty and then gave me three different options. Kudos to Bradford white for honoring the warranty, Josh wanted picked up the new hot water heater installed it. Even gave me a good deal on a service contract because we all know AC season is almost upon us. I know some people would say Jones Services are a little expensive but honestly you get what you pay for. They are timely they are professional and they get the job done!
Jacquline T.
Apr 23, 2022
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Sean was amazing. He was prompt. He explained everything. He repaired a botched job done with another electrician and so far all my flood rings are working great. Thank you! I would recommend this team and would definitely use again Service: Electrical outlet & switch installation
Amanda Wenzel
Apr 12, 2022
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Kyle was very professional and knowledgeable. He gave great advice and is a great representative for his business. John helped point us in the right direction for the system that worked best for us and Jesse and his Crew did installation for us. They were very efficient and clean! Very happy with my service all around!
Zero
Apr 06, 2022
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I am still at the preliminary stages as of now. Mike was great. I called Jones to get an estimate for sewer repair. Mike explained everything as he went through the inspection. He then gave me the available options and prices for each. Very personable and professional. Great experience so far.
