Business Details
36 Years
experience
Emergency
services
Trusted HVAC Services in Southeastern MA & RI
At Propane Plus, we distinguish ourselves through unwavering commitment to customer care, operational excellence, and industry expertise. Founded in 1990, our family-owned business has served Southeastern Massachusetts and Rhode Island for over 35 years, prioritizing simplicity, safety, and personalized service. Our team of highly trained technicians utilizes cutting-edge equipment and stays at the forefront of propane industry advancements to deliver reliable heating, cooling, and fuel delivery solutions. We guarantee rapid response times, including emergency services within one hour during winter fuel shortages, and maintain a proactive approach to storm preparedness.Our dual locations and fully stocked fleet ensure single-visit problem resolution, while our 1-year warranty on parts and labor underscores our confidence in service quality. By combining advanced technology with traditional valuessuch as live phone support and community-focused servicewe provide peace of mind to residential and commercial clients. Our 31-year customer retention record and consistent positive feedback validate our approach of treating every client as family. We continuously invest in staff development and equipment upgrades to maintain leadership in propane and HVAC services across New England.
Services
Propane Delivery
HVAC Repair
Maintenance Plans
Tank Monitoring
Emergency Services
Details
- Year established: 1990
Highlights and features
- Family-owned operation with 35+ years of local service expertise
- Guaranteed emergency response within one hour during winter fuel shortages
- Advanced tank monitoring technology prevents service interruptions
- Technicians receive ongoing training with industry-leading equipment
- Dual locations ensure rapid service across Southeastern MA & RI
What people say
Professional, knowledgeable, friendly
Reliable delivery
Fast response time
Peace of mind
Doing all the right things
Services
Propane Delivery
Our automated tank monitoring system ensures timely propane deliveries before customers notice low fuel levels. With strategically located distribution centers, we maintain consistent supply chains to prevent service interruptions. Customers benefit from price stability programs and flexible delivery scheduling options tailored to residential and commercial needs.
HVAC Repair
Certified technicians diagnose and repair heating and cooling systems using diagnostic tools and manufacturer-approved parts. Our one-visit repair guarantee minimizes downtime while extending equipment lifespan. Regular maintenance plans include comprehensive inspections and performance optimizations for improved energy efficiency.
Emergency Services
Available 24/7 during heating season, our emergency response team addresses critical fuel shortages and system failures within one hour. Equipped service vehicles carry common replacement parts to resolve 85% of issues immediately, preventing property damage from heating failures.
Tank Monitoring
Wireless tank sensors transmit real-time fuel level data to our dispatch center, enabling proactive deliveries. This technology eliminates guesswork for customers while optimizing delivery routes to reduce environmental impact through efficient logistics.
Maintenance Plans
Customizable maintenance contracts include seasonal system tune-ups, priority scheduling, and discounted repair rates. Plans cover furnaces, boilers, water heaters, and air conditioning units with documented service records to maintain manufacturer warranties.
People
Tim Johnson
Founder
Third-generation propane industry expert with 35+ years of experience serving Southeastern New England. Born in Dighton, MA, Tim established Propane Plus in 1990 after working on construction site temporary heating systems.
Questions
What areas do you service?
We serve Southeastern Massachusetts including Attleboro, Taunton, and Rehoboth, plus Rhode Island locations like East Greenwich and Barrington.
Do you offer emergency heating services?
Yes, we provide 24/7 emergency response during heating season with guaranteed arrival within one hour for critical fuel shortages.
How does propane compare to electric heating?
Propane heating systems warm homes faster, operate more efficiently in cold climates, and typically cost less to run than electric alternatives.
Can I monitor my propane tank levels?
Our wireless tank monitoring system automatically tracks fuel levels and schedules deliveries before you run low.
Do you offer financing options?
Yes, we provide flexible financing through Watercress Financial for HVAC equipment upgrades and major propane system installations.
Reviews (7)
Cathy W.
May 18, 2022
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We have used Propane Plus for 20 years they've always gone above and beyond. They are very professional, curtious, and always return our calls in a prompt manner. The owners are honest, reliable and professional so is their staff from the receptionist to the delivery drivers. We are very happy with their service and would highly recommend them!
Michael Edgar
Jul 20, 2021
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Been using Propane Plus for over 20 years. Never had any issues. They are fast for service when needed. Their office staff is always helpful.
J. M.
Mar 25, 2021
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Changed to one star due to being lied to by your staff. When we were converting over to natural gas, your staff told us we would be refunded for 60% of the cost of what was left in the tank. When we called back to see where the refund was, your staff said they were processing it and should be in the mail that week. When calling a few months later to see where it the refund was, we were told that we don't get a refund when converting to natural gas.only to electric heat.
That is very unethical and extremely unprofessional. You should simply state in the contract that switching to natural gas voids a customer's eligibility for a refund, so we as customers know we will incur a loss and can make an informed decision. Your staff certianly should not be making verbal promises over the phone if they are untrue.
That is very unethical and extremely unprofessional. You should simply state in the contract that switching to natural gas voids a customer's eligibility for a refund, so we as customers know we will incur a loss and can make an informed decision. Your staff certianly should not be making verbal promises over the phone if they are untrue.
Brian L.
Jul 30, 2020
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I don't often post reviews, but I thought I'd counter the negative ones I see here and offer my experience with Propane Plus. I have been using Propane Plus since I bought my house in 2015. The previous owners of the house were already using them for propane service, and for the past 5 years, I've been given no reason to switch to a competitor. They come regularly to deliver my propane and leave the bill, I pay the bill, world keeps on spinning. I've only called them a handful of times, but each time, I was greeted warmly; never have I encountered a rude person on the other end of the line. Today, I had a technician over to perform an A/C tune-up. Couldn't have been a nicer guy.
He was polite, professional, and got the job done without incident. From what I can tell, my A/C is working great, so mission accomplished. To summarize, while others might have had a negative experience with Propane Plus, I've not once had a problem with their service or their employees. I look forward to doing business with them for many years to come!
He was polite, professional, and got the job done without incident. From what I can tell, my A/C is working great, so mission accomplished. To summarize, while others might have had a negative experience with Propane Plus, I've not once had a problem with their service or their employees. I look forward to doing business with them for many years to come!
Dave Grieve
May 14, 2020
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I had questions on the previous home owners usage and they realized the there was an error. it was corrected within 20 min and they adjusted my pricing. They are a great company to work with.
Rick Gaulin
Jun 09, 2019
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They came and to look at one of my condensers that was not firing up. The technician was friendly and knowledgeable, and was able to reset the condenser unit but could not identify the root cause of the problem. He told me if it happened again to reset the button which I did. The unit would not fire up so I called them back. They told me that they didn't want to work on a 12 year old unit because they were afraid other things might go wrong and they would get a bad review so the only thing the offered was a replacement unit for $5,600! Are you kidding me?
They didn't even come back to take a second look! So I paid them $125.00 for them to tell me to buy a new one from them. Fat chance of that happening. I asked for a call back from one of the owners named Tim. never got one. Called Taylor Heating and Colling. They came right out and fixed corrected the problem in short time. Boooooooo Propane Plus!
They didn't even come back to take a second look! So I paid them $125.00 for them to tell me to buy a new one from them. Fat chance of that happening. I asked for a call back from one of the owners named Tim. never got one. Called Taylor Heating and Colling. They came right out and fixed corrected the problem in short time. Boooooooo Propane Plus!
Earl T.
Oct 16, 2017
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Still charging fuel surcharge. Either they don't know how to reprogram there computer or they like the money. No reason for a fuel charge
