Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Westlake, OH
Bay Heating & Air Conditioning has been serving residential and commercial clients in Westlake, Ohio, and surrounding areas since 1944. As a family-owned business with three generations of leadership, we specialize in HVAC repair, replacement, installation, and maintenance, offering products from trusted brands like Carrier. Our team of NATE-certified technicians brings decades of combined experience and ongoing training to ensure optimal system performance.We prioritize customer satisfaction through transparent communication, meticulous workmanship, and comprehensive warranties, including 30-day repair guarantees and one-year labor warranties on installations. Our commitment to quality extends to emergency services available 24/7, ensuring client comfort and safety year-round.
Services
HVAC Repair
Air Conditioning
Heating Systems
Ductless Mini-Split
Commercial HVAC
Emergency Service
Indoor Air Quality
Furnace Replacement
Thermostat Installation
Duct Cleaning
Details
- Year established: 1944
Highlights and features
- 75+ years of local HVAC expertise with three generations of family leadership
- NATE-certified technicians with ongoing industry training
- 24/7 emergency service availability for urgent heating/cooling needs
- Comprehensive warranties: 30-day repair guarantee and 1-year labor warranty
- Carrier Factory Authorized Dealer with 40+ years of partnership
Associations and certifications
- North American Technician Excellence (NATE)
What people say
Arrived on time
Professional and friendly
Cleaned work area
Knowledgeable technicians
Solved complex issues
Services
HVAC Repair
Our NATE-certified technicians provide prompt HVAC repairs for furnaces, air conditioners, and heat pumps. With 75+ years of combined experience, we diagnose and fix issues efficiently while maintaining system warranties. Emergency services available 24/7 with no overtime charges.
Air Conditioning
We install and service high-efficiency air conditioning systems tailored to your home size and climate needs. Our Carrier-certified technicians ensure proper sizing and installation for optimal comfort and energy savings. Maintenance plans available to extend system lifespan.
Heating Systems
From boiler maintenance to furnace replacement, our experts handle all heating system types. We offer high-velocity systems for unique home layouts and provide energy audits to optimize winter efficiency. 24/7 emergency heating repair available.
Indoor Air Quality
Improve home air quality with our UV light systems, advanced air filters, and humidity control solutions. Our technicians assess your specific needs to reduce allergens and maintain healthy indoor environments, especially critical for allergy sufferers and families.
Ductless Mini-Split
Ductless systems installed by our certified technicians provide efficient temperature control for additions or homes without existing ductwork. These quiet, energy-efficient units offer room-by-room climate control with minimal structural impact during installation.
People
Kori Crandall
Owner
Third-generation HVAC leader with 20+ years of experience. Oversees daily operations while maintaining hands-on client relationships. Committed to continuing family legacy of excellence in technical service and customer care.
Roger Tresch
Owner
Second-generation HVAC professional with 40+ years in the industry. Focuses on technician training and quality control. Instrumental in maintaining Carrier Factory Authorized status for 40 consecutive years.
Sean Nagle
General Manager
Manages service operations with 15+ years of HVAC leadership. Coordinates emergency response teams and ensures adherence to strict service protocols for both residential and commercial clients.
Jose Montes
Senior Technician
Certified HVAC specialist with 10+ years at Bay. Known for exceptional customer service and technical expertise. Frequently requested by name for complex system diagnostics and installations.
Jerry Ruebensaal
Lead Installer
Master technician specializing in system replacements. 25-year tenure with Bay demonstrates commitment to quality craftsmanship. Trains new technicians in best installation practices and safety protocols.
Questions
What areas do you service?
We serve Westlake, Cuyahoga County, Lorain County, and surrounding Northeast Ohio communities for both residential and commercial HVAC needs.
Are you available for emergencies?
Yes, our NATE-certified technicians provide 24/7 emergency HVAC service with no overtime charges for urgent heating or cooling failures.
What HVAC brands do you work with?
As a Carrier Factory Authorized Dealer for 40+ years, we specialize in Carrier products but service all major HVAC brands across Northeast Ohio.
Do you offer maintenance plans?
Yes, our Bay Comfort Promise Membership includes seasonal maintenance visits, priority service scheduling, and discounts on repairs to optimize system performance and longevity.
Are financing options available?
We offer flexible financing through Carrier's Preferred Dealer program for qualifying customers seeking HVAC replacements or major system upgrades.
What warranties do you provide?
We offer 30-day warranties on all repairs and one-year labor warranties on new installations, with extended manufacturer warranties available on select equipment.
Reviews (7)
Mario Cilitti
Jun 12, 2022
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Incredible/professional service. Martin the Technician was incredibly knowledgeable. 10 stars! Service: Repair HVAC
Ur Tr
Jun 11, 2022
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Darrin was very thorough. He explained everything he did for maintenance of my cooling system. He was very thorough. I'm glad I have a maintenance plan with Bay. My air conditioner sounded noisy when I turned it on. There was a couple of screws loose on a bracket for the air. When he was done, he sent me a copy of everything he did for the tune-up for my records. I definitely would have him back.
Garret Jones
May 31, 2022
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Jason J was fantastic company rep, a professional service and repair technician, and an affable person. Explained what happened, fixed a clogged condensate pump line in record time. Made some appreciated long term recommendations as well. I recommend Bay for installation, service and repair. I've used them for all three over a 15-20 year period.
Scott Saccany
May 29, 2022
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I have two A/C units that are 35 years old and BHAC fixed it quickly as he had knowledge of an old system. Service: A/C system repair
William Parker
May 19, 2022
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The receptionist is the window to the company for the customer. The staff are friendly, helpful and professional. Martin, the technician is knowledgeable and deliberate in his evaluation of the HVAC system. He is the only technician I will use from Bay Heating. Services: HVAC system maintenance, A/C system repair
Lauren Miller
Apr 02, 2022
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On time, polite and competent. Knew what he was doing and completed the work in a timely fashion. Calm and explained the maintenance process in a clear and concise manner. An excellent representative of the company. Services: HVAC system repair, HVAC system maintenance
Anita Fox
Feb 18, 2022
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We had an urgent repair, with a tight deadline. So happy with Bay's responsiveness and squeezing us in when we had the issue. Only a couple of hours from initial phone call to completely resolved problem - WOW! Jason, the Tech, was outstanding, his years of experience really showed. He did an excellent job of explaining everything, he is a huge asset to Bay.
