Business Details
50+ Years
experience
Emergency
services
Your Trusted Heating Oil & HVAC Provider in New Britain
Spring Brook Ice & Fuel Service has been dedicated to serving Connecticut communities since 1918, evolving from a natural ice business to a full-service home comfort provider. Our century-long legacy is built on delivering top-quality heating oil, renewable Bioheat fuel, and expert HVAC installation and repair services. We prioritize customer satisfaction through 24/7 emergency response, comprehensive service plans, and energy conservation expertise. Our team of certified technicians undergoes advanced training to maintain cutting-edge knowledge of heating and cooling systems. As a locally-owned business, we actively support community organizations and take pride in our deep roots in New Britain and Central Connecticut.Our commitment to innovation is demonstrated through sustainable practices like offering clean-burning Bioheat fuel made from organic materials. We maintain transparency in operations with clear pricing options and financing programs to accommodate diverse customer needs. Our service area covers Central Connecticut, ensuring reliable home comfort solutions for both residential and commercial clients. The company's longevity reflects our dedication to adapting with the times while maintaining core values of integrity and personalized service. Today, we continue serving the region with the same commitment to excellence that has defined us for over 100 years.
Services
Heating Oil Delivery
HVAC Repair
Emergency Service
Natural Gas Systems
Service Plans
Details
- Year established: 1918
Highlights and features
- We have been serving Connecticut since 1918 with continuous family ownership.
- Our technicians complete advanced training from industry organizations.
- We offer 24/7 emergency service with same-day response guarantees.
- We pioneered renewable Bioheat fuel adoption in Central Connecticut.
- Our service plans include annual maintenance and emergency coverage.
What people say
Amazing service
Quick repairs
Outstanding customer service
Reliable emergency service
Knowledgeable technicians
Services
Heating Oil Delivery
We provide reliable heating oil delivery services throughout Central Connecticut with automated delivery scheduling and emergency fuel options. Our clean-burning Bioheat fuel combines ultra-low sulfur heating oil with renewable biodiesel to reduce carbon emissions. Customers can manage deliveries through our online portal or 24/7 customer service team.
HVAC Repair
Our certified technicians offer comprehensive HVAC repair services for oil and natural gas heating systems, central air conditioners, and heat pumps. We maintain advanced training on the latest smart thermostat technology and computerized systems. Emergency repair services are available 24 hours a day with guaranteed response times.
Emergency Service
We provide round-the-clock emergency heating service for critical situations like no heat, no hot water, or fuel leaks. Our emergency team responds 24 hours a day with guaranteed same-day service during regular business hours. Customers receive troubleshooting guidance before dispatching technicians for efficient problem resolution.
Service Plans
Our heating system service plans include annual tune-ups, system cleaning, and priority emergency service. Plans range from basic maintenance to comprehensive coverage with 24/7 labor support. TankSure program offers proactive oil tank monitoring and replacement assistance to prevent leaks and environmental damage.
Natural Gas Services
We offer natural gas system installation, maintenance, and repair services for residential and commercial properties. Our services include water heater installation, safety inspections, and energy efficiency upgrades. Technicians are trained in both oil and gas systems for comprehensive home comfort solutions.
Questions
Do you offer 24-hour emergency heating service?
Yes, we provide 24/7/365 emergency service with technicians available to respond to critical heating issues at any time.
What areas do you service?
We serve New Britain and surrounding towns in Central Connecticut including Berlin, Cromwell, Plainville, and Newington.
What is Bioheat fuel?
Bioheat fuel is a renewable blend of ultra-low sulfur heating oil and biodiesel made from organic materials like soybean oil and used cooking oils.
Do you offer service maintenance plans?
Yes, we offer three tiers of service plans including annual tune-ups, system cleaning, and emergency service coverage options.
How can I schedule a service appointment?
You can schedule service through our online portal, by phone at (860) 225-6491 during business hours, or through our emergency line 24/7.
Reviews (6)
Marie Poulin
Apr 13, 2022
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I am extremely happy with the services Spring Brook has provided me these last few years. I find the technicians to be skilled and knowledgeable. The president of the company regularly reaches out to customers with updates and pricing information. I don't normally send in reviews but I am so pleased with the customer service and quality of service this company provides, I am happy to spread the word.
Halina Sheldon
Dec 11, 2021
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Whenever we had a problem they always came Promptly and fixed it. They have installed our hot water tanks (multi family house), our heating systems, and oil tanks. They even gave us recommendations, when we asked for them Such as for one, we needed an Asbestos Removal and they gave us their recommendation. The company that they recommended was great. They did the work promptly and left no mess, great recommendation! Thank-you!
Joseph Chubet
Nov 27, 2020
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Crew was courteous and professional. We have been using Spring Brook for years and have always been satisfied with their service.
David Peck
Mar 29, 2019
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Service was prompt and the work seems to have been done well, but take note of the $184.50 hourly labor rate. It's rather steep for routine maintenance.my last cleaning with them was twice as expensive as the company I used previously.
Ed Dixon
Jan 27, 2019
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My parents have dealt with them since the 50s. They are prompt, reliable and honest. Our family has always been treated with the utmost respect and courtesy. When dad passed, they donated to his charity. When I come in to work mom's account, I'm immediately recognized, even though I live out of state. I highly recommend them!
Daisy Falcon-Arthur
Nov 06, 2016
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They always give us a couple bags of ice free is we spend more than 10 dollars. love how they take into consideration how much you spend so they can give you something back.
