Business Details
Welcome to Reliable Heating and Cooling, your go-to HVAC service provider based in Indian Trail and serving neighboring communities such as Monroe, Matthews, Mint Hill, Stallings, Wesley Chapel, Weddington, and the Charlotte metro area. As a locally owned, minority-owned, and veteran-owned business, we take pride in offering top-notch heating, ventilation, and air conditioning solutions to our customers.
Understanding the importance of a comfortable indoor climate, especially amidst North Carolina's diverse weather patterns, we strive to deliver excellence. With a decade and a half of experience, our proficient technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Understanding the importance of a comfortable indoor climate, especially amidst North Carolina's diverse weather patterns, we strive to deliver excellence. With a decade and a half of experience, our proficient technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Details
- Licensed
- Insured
Highlights and features
- We offer same-day emergency service with no overtime charges.
- Our $89 diagnostic fee is waived when you proceed with repairs.
- We provide upfront, honest pricing before starting any work.
- We have been family-owned and serving Charlotte since 2008.
- We hold a 4.9-star Google rating from over 455 reviews.
Payment methods
- Debit cards
- Credit cards
- Financing available
Services
AC Repair
We diagnose and repair air conditioning systems for Charlotte homeowners experiencing issues like strange noises, weak airflow, or refrigerant leaks. Our technicians provide clear explanations and upfront pricing before any work begins, ensuring you understand the problem and the solution. This service restores your home's comfort quickly and prevents minor issues from escalating into costly emergencies.
Emergency Service
Our emergency HVAC service provides same-day appointments for urgent heating or cooling failures, including after-hours calls. We respond promptly to issues like complete system breakdowns in extreme weather, offering repairs without overtime charges to ease your stress. This service ensures your family remains safe and comfortable when your system fails unexpectedly.
Furnace Installation
We install new furnace systems for homeowners in Charlotte and surrounding areas, ensuring proper sizing and efficient operation. Our team handles the entire process from equipment selection to final testing, explaining how your new system works for optimal performance. This service delivers reliable winter heating and can lower your energy bills through modern, efficient technology.
Heat Pump Installation
We install new heat pump systems designed to provide both heating and cooling for year-round comfort in your home. Our knowledgeable crew takes time to explain the system's operation and benefits, ensuring you feel confident in your investment. This service offers an energy-efficient solution that reduces your reliance on separate heating and cooling units.
Maintenance Plan
Our maintenance plan provides annual tune-ups for your HVAC systems to prevent breakdowns and maintain peak efficiency. We inspect and clean key components like coils and drains, addressing issues before they lead to emergency repairs in Charlotte's humid climate. This service extends your equipment's lifespan and helps keep your energy costs predictable and low.
Reviews (24)
Ray Ridenhour
Apr 13, 2024
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Michael and his team are very good at keeping our air conditioning and heating system at peak performance. They care about treating their customers fairly. Always on time.
Mitchell Aber
Apr 07, 2024
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I will tell everyone about Reliable. The techs that came out were extremely professional. Got to work asap and provided me all information. Michael was great and I would very highly recommend Reliable to everyone. I will never use anyone else
J.
Apr 04, 2024
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Great service Matt did an incredible job, very professional and polite service, if you have any air conditioning issues, call these guys for the best service.
Linda Weghorst
Mar 16, 2024
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I called with suspicious CO2 alarm and the came out to the house immediately. Found I had a leak and are promptly replacing my furnace.
E. Y.
Feb 07, 2024
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Matt was professional and very knowledgeable. He took the time to explain the problems and solutions.
Krystal Osborne
Feb 02, 2024
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I had a great experience with Reliable Heating and Cooling. They were very professional and made sure I had a clear understanding of the issue.
Sabrina Moss
Jan 16, 2024
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Really enjoyed the service I received from Reliable Heating and Cooling, very professional and reliable just like the name says.
Joe Matthews
Jan 09, 2024
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On time. Professional. Polite. Fixed the furnace within 20 minutes. Great to have this kind of service especially with the very low temperatures on the way. Thanks Mike and Lindsey!
Michelle Orcutt
Jan 03, 2024
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They were very nice and professional. They kept me apprised of what was going on, and my system was fixed quickly. I highly recommend this company!
Susan OShields
Dec 30, 2023
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From responding to me promptly after assigned by my warranty company, to Michael and his apprentice's professionalism, knowledge of their craft, and friendliness, this was a perfect service call. I will definitely refer this company and use them again if needed. Thank you so much! A .
Chris Swanson
Dec 23, 2023
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We use Reliable for our routine maintenance and have been very pleased. W also just had our first repair and they were out to our house same-day, had to order the part, and were back installing it 2 days later. Quite happy with the service we continue to receive!
Char C.
Dec 12, 2023
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Reliable is exactly the right name. So thrilled with the service received. Nick was a pleasure to work with-really went above and beyond to make sure we were comfortable and satisfied. Thank you!
Amy R. Fisher
Dec 11, 2023
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Reliable Heating and Cooling did a phenomenal job when the gas heat and air when out. I got several estimates and they gave me the best price to replace the unit. They definitely delivered on their promise to get it done quickly. I would certainly recommend Reliable Heating and Cooling for all of your HVAC needs.
Jovy Escobar
Dec 04, 2023
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Thank you for fixing my furnace and having my house warm again with these cold nights here in Union county NC! The tech was super knowledgeable, friendly and patient. Thanks again
Spence J.
Dec 04, 2023
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Great work at a fair price. I was in a jam with our heating and Nick was able to come out and get things working quickly.
Debbie Llavona
Nov 06, 2023
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Could not recommend these guys enough. With temps dropping, my heater was not keeping up and with my elderly parents here, I was worried what the winter would bring. Michael came out right away and was able to get it fixed up and working. I also got a maintenance package to make sure we're covered for the coming months. If your heater is giving you trouble in the Charlotte area, I highly recommend them.
Manuel Madero
Sep 26, 2023
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Needed my furnace fixed and they were quick, professional, and affordable. I would highly recommend them. Services:HVAC system repair, Heating system repair, Repair HVAC, Heating system maintenance
Sarah Schnell
Sep 19, 2020
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Reliable Mechanical Services is one of the, if not the best, contractor we've worked with. They are responsive, honest, hard working, knowledgeable and make every effort to help the homeowner when possible. Easily recommend to anyone I know.
Jeff & Michelle Evans
Dec 27, 2018
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Reliable Mechanical installed a completely new HVAC system in our home to replace our existing 20yr old system. The new HVAC system was zoned. From start to finish Jeff was awesome. He answered all my questions thoroughly and is very knowledgeable regarding the proper way to zone a home for even cooling and heating. Jeff is truly the tip of the spear and we will recommend him to all our friends!
Joshua Hammerstone
Nov 17, 2018
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Jason A. was dispatched from Reliable Mechanical Services (RMS) my house in order to evaluate and report back to my insurance company about the issues going on with my A/C unit. RMS was extremely did a great job handling the insurance claim and Jason A. was an excellent face to put with RMS for my first ever dealings with them. The messages sent to my phone letting me know what was going on and when Jason was on the way was great. Thank you
Meredith Blank
Sep 02, 2018
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Reliable Mechanical Services is the only company my husband and I trust for A/C related issues. Jeff, the owner of the company, has always been professional and honest to work with on all matters. Additionally, we cannot say enough wonderful things about Jason, who has performed maintenance on both of our units over the years. We highly recommend!
A. Atherton
Apr 13, 2017
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I have had two service calls with Reliable Mechanical. Jeff is by far the most professional and knowledgeable person I have ever had in my home for any type of service! Everything is always explained so clearly and no time is wasted getting the job done! I had to call on a Sunday morning, 4th of July weekend for service on our air conditioning and couldn't believe how quickly he came and fixed everything. This company is of the highest caliber!
Lisa Welch
Mar 01, 2017
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Jeff and his crew are awesome! They helped us deal with our insurance company when our A/C went out. They made sure we were ok during the process since we had a newborn at home. They definitely went above and beyond to help us stay cool!
Randall Down
Sep 25, 2016
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Yesterday, which was Labor Day, was our first experience with RMS. Surprisingly, I received a call back in a reasonable amount of time by Jeff. He advised that someone would be out today (Tuesday) between 9am - 10am. Sure enough, I got a call by Jason to let me know he was en route and he arrived before 10am. Jason quickly diagnosed our no cooling issue, he left to pick up a part, called me again in a short period of time to advised that he was en route back to our home. He arrived, replaced the part (fixed the issue) within minutes and after payment, he was on his way to the next call. Wow!