Big City Plumbing

Business Details

38 Years

experience

Emergency

services

Trusted Plumbing & Heating Services in New York

Established in 1988, Big City Plumbing has built a reputation as a trusted provider of comprehensive plumbing and heating solutions across Nassau, Suffolk, and New York City's five boroughs. Our team of certified technicians receives specialized training from industry leaders like Navien and Bosch, ensuring expertise in the latest technologies and installation methods. We specialize in gas conversions, boiler installations, and oil-to-gas transitions, offering customers access to National Grid and Con Ed rebates to maximize cost savings. Our commitment to quality is underscored by our proprietary 'Hassle-Free Warranty,' which guarantees prompt resolution of any post-service issues at no additional cost to clients. With decades of combined experience, we prioritize transparent communication, ethical practices, and meticulous attention to detail in every residential and commercial project.

Our 24/7 emergency response capability ensures immediate assistance for urgent plumbing or heating failures, while our free initial consultations help clients understand their options before any work begins. We maintain full licensing and insurance coverage, and our track record of successfully completed projects demonstrates our ability to deliver reliable, code-compliant solutions that meet both manufacturer specifications and local regulations. Customer satisfaction remains our top priority, as evidenced by our consistent return client base and numerous testimonials praising our professionalism, technical expertise, and exceptional service standards.

Services

Plumbing Repairs Heating Installations Gas Conversion Boiler Checkups Tankless Water Heaters Oil to Gas Conversion Residential Installations Commercial Services Violation Removal Renovation Plumbing

Details

Year established: 1988

Highlights and features

Certified Navien and Bosch installation specialists with manufacturer training
Licensed and insured with 35+ years of local service experience
Hassle-Free Warranty covers all repairs and installations
Guaranteed lowest price with 10% price match commitment
24/7 emergency response for urgent plumbing/heating failures

What people say

Prompt and knowledgeable Fantastic job installing Professional and friendly crew Saved thousands on heating Excellent emergency response

Website

Update Listing

Services

Plumbing Repairs

Our licensed technicians handle all types of plumbing emergencies and routine repairs with prompt response times. We specialize in diagnosing complex issues while minimizing property disruption. Customers benefit from durable solutions that meet local code requirements and manufacturer specifications.

Gas Conversion

We facilitate complete oil-to-gas conversions with professional heat load calculations and system sizing. Our team manages permit acquisition and utility rebate applications while ensuring proper installation of high-efficiency gas systems that reduce heating costs by approximately 33%.

Boiler Installation

Certified installations for residential and commercial boiler systems with proper venting and safety checks. We work with leading brands like Navien and Bosch while providing comprehensive post-installation support and warranty protection.

Tankless Water Heaters

Professional installation of energy-efficient tankless water heating systems with proper venting and capacity planning. Our technicians ensure optimal performance while providing maintenance guidance to maximize system longevity and energy savings.

Emergency Services

24/7 availability for critical plumbing and heating failures with rapid response times. Our technicians handle emergency situations like no heat conditions, water leaks, and system failures using diagnostic tools to resolve issues efficiently.

People

Mike Polidoro

Owner

With over 35 years in the industry, Mike provides expert consultations and oversees all technical operations. He personally handles emergency calls and ensures every project meets quality standards while maintaining direct customer communication throughout service delivery.

Diane

Office Manager

Managing day-to-day operations since 1988, Diane coordinates service scheduling, handles rebate paperwork, and serves as primary customer contact. Her extensive knowledge of local regulations and utility programs ensures smooth project execution for clients.

Benny

Lead Technician

Certified Navien specialist with expertise in modern heating systems. Benny performs complex installations and diagnostics while providing clear technical explanations to customers. His attention to detail ensures proper system operation and safety compliance.

Corey

Technician

Experienced in residential and commercial plumbing systems, Corey specializes in emergency repairs and new installations. He focuses on clean workspaces and thorough system testing to guarantee customer satisfaction with every service call.

Shane

Technician

Skilled in gas conversions and boiler systems, Shane ensures precise installations while maintaining open communication with property owners. His technical proficiency and customer service orientation contribute to the company's high satisfaction ratings.

Questions

What plumbing and heating services do you offer?

We provide full-service plumbing and heating solutions including gas conversions, boiler installations, tankless water heaters, emergency repairs, and oil-to-gas conversions for residential and commercial properties.

How does the oil-to-gas conversion process work?

Our three-step process includes heat calculation, permit acquisition, and professional installation. We handle all paperwork for utility rebates and ensure proper system sizing for maximum energy efficiency.

Do you offer emergency plumbing services?

Yes, we provide 24/7 emergency response for urgent plumbing and heating failures, with technicians available to address critical issues like no heat or hot water situations.

What warranty protections do you provide?

Our exclusive Hassle-Free Warranty covers all repairs and installations, including manufacturer warranty claims at no additional cost to customers for post-service issues.

Can you help with utility rebates for new installations?

Yes, we assist with National Grid and Con Ed rebate applications, handling all necessary documentation to help customers maximize savings on qualifying gas conversion projects.

Do you provide free estimates for plumbing work?

We offer complimentary consultations and detailed cost estimates for all projects, with a 10% price match guarantee on competitive bids for similar scope of work.

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Reviews (5)

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David S.

May 28, 2022 Report

Absolutely 5 starts to Big City Plumbing. They did the conversion of the heating and hot water system of my house from oil to natural gas. Mike and Diane are friendly and professional, they were helpful at every step and they took care of all planning and scheduling and answered any questions I had. Everything went smoothly and on schedule. Ben and Shane did a top notch installation. They removed the old equipment with utmost care, professionally installed the new tankless system. The new plumbing has been done properly and professionally and the new system works great. I highly recommend Big City Plumbing.

Edd Hazell

Apr 11, 2022 Report

This is the best money I've spent on my house, I cannot say how much am happy and satisfied with the install and look from start to finish. The before and after picture say it all. I highly recommend big City Plumbing if you want a clean, professional and beautiful job. Benny and Oshane is the man for the job.

Krissy K.

Nov 27, 2021 Report

I am extremely happy I chose Big City Plumbing to do the oil to gas conversion in my home. I had decided to go with another plumbing company but they could not proceed with the conversion due to health issues. I am so glad the conversion didn't work out with the other company and instead Diane, Benny, and Shane did the work for my house. I could not have asked for a better team. They knew exactly what to do in such an efficient and knowledgeable manner.

Not only are they competent and good people, they give very good quality work. You will have to pay much more from another plumbing company what they provide as standards for themselves. I got what I paid for

Adam W.

Jan 03, 2021 Report

Big City Plumbing recently installed a new Navien combi unit in my home. From the first call with the owner, Mike, I knew I was in great hands. Mike is a complete professional and total expert in the field. He spent a lot of time on the phone with me answering questions and determining the best unit for my home and at a fair price. Benny handled the installation flawlessly. And, they both checked in for days after the installation to make sure my new heating system is running perfectly. Diane who manages the operation was very helpful and even took care of the paperwork for my rebates. Going forward, I will use Big City Plumbing for all my plumbing and heating and AC needs. They earned my trust and respect! You won't be disappointed with the quality of their work!

Andrew MacPhee

Dec 19, 2020 Report

Mike, Benny, Shane and everyone associated with Big City are experienced professionals that do extremely reliable and knowledgeable plumbing and heating work. I am a maintenance manager at a 109 unit mid rise apartment building and I have relied on their expertise for years. They can diagnose and repair any aspect of heating and plumbing that you will come across. Do not hesitate to ask them for help. Thank you guys!