Business Details
31 Years
experience
Emergency
services
Expert HVAC & Plumbing Services in Sarasota, FL
Custom Air has been delivering quality heating, air conditioning, and plumbing services to Sarasota and Manatee Counties for over 30 years. Our reputation for honesty and reliability is built on decades of experience, with owners actively involved in daily operations and a team committed to three core values: tradition of service, commitment to quality, and respect for value. We serve both residential and commercial clients with state-of-the-art tools and personalized attention, offering NATE-certified technicians trained to service all makes and models.Our comprehensive solutions include emergency services, maintenance agreements, and energy-efficient installations backed by a 100% satisfaction guarantee. We prioritize transparency with upfront pricing, no hidden fees, and thorough explanations of all services. Technicians undergo background checks and intensive customer service training to ensure professional conduct and cleanliness. As a locally owned business, we combine the resources to handle large commercial projects with the personal touch that makes every homeowner feel valued.
Services
AC Repair
AC Installation
Heating Services
Duct Cleaning
Indoor Air Quality
Plumbing Repair
Plumbing Installation
HVAC Maintenance
Emergency Services
Generator Services
Details
- Year established: 1995
Highlights and features
- Family-owned for over 30 years with owners in the office daily
- NATE-certified technicians trained on all HVAC makes and models
- 24/7 emergency service with same-day appointments available
- Transparent pricing with no hidden fees or surprise charges
- Comprehensive maintenance plans to extend equipment lifespan
Associations and certifications
- NATE-certified
What people say
Prompt, pleasant
Knowledgeable technician
Efficient service
Timely repairs
No hidden fees
Services
AC Repair
Our NATE-certified technicians provide fast AC repairs for all makes and models, with same-day service available. We use high-quality parts and factory-trained methods to ensure lasting solutions. Emergency repairs prioritize comfort restoration during extreme weather conditions.
AC Installation
We install energy-efficient air conditioning systems with proper sizing and ductwork optimization. Our process includes free in-home estimates, system selection guidance, and complete installation backed by manufacturer warranties. We specialize in Trane products and hybrid systems.
Heating Services
Comprehensive heating solutions include gas furnace installation, heat pump maintenance, and emergency repair services. Our technicians handle all brands and offer programmable thermostat upgrades to improve efficiency and comfort control.
Duct Cleaning
Professional duct cleaning improves indoor air quality by removing contaminants and allergens. Our process includes system inspection, leak repair, and HEPA filtration recommendations. We use specialized equipment to clean and sanitize entire HVAC systems.
Plumbing Services
We provide full-service plumbing solutions including leak detection, fixture installation, and emergency pipe repair. Our technicians handle both residential and commercial plumbing systems with minimal disruption to property.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC repair services for urgent cooling and heating needs.
What areas do you service?
We serve Sarasota, Manatee, and Charlotte Counties including Bradenton, Venice, and Lakewood Ranch.
Are financing options available?
Yes, we offer special financing with approved credit for HVAC system replacements and major repairs.
Do you service all HVAC brands?
Our NATE-certified technicians service and repair all makes and models of HVAC equipment.
What maintenance plans do you offer?
We provide budget-friendly maintenance agreements with seasonal tune-ups to extend equipment lifespan.
Do you offer free estimates?
Yes, we provide free in-home estimates for all HVAC system replacements and major installations.
Reviews (6)
Leslie Heller
May 22, 2022
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The install for 2 units was ok, but when the tech sold us the extended warranty, he lied and deceived us! Now I want explanations and my money back and no one returns a call. They take your money and run! I will NEVER refer you all to anyone! We did not receive the paperwork for the warranty until months later. Your employees should be honest. We trusted you all to buy 2 air conditioners in 2 years.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
Garland Pollard
Apr 10, 2022
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The staff from Custom Air installed our Trane HVAC just before we purchased. So it was in good repair. But we have kept them on for regular twice yearly maintenace, just to keep the system in good repair. In five years there have been no problems with our system ever. We have also used them for plumbing repairs; on an older property they have been inventive with solutions. I have also found that they can look at some of the tasks that you need; if there is something cheap and easy that you can do with a Home Depot part, they can recommend that so as not to run up the bill.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
Tim Myers
Mar 02, 2022
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I have used Custom before but this time will be my last. Clogged shower drain, technician was there, total 20 minutes, pulled out a clump of hair was gone-300$.This is out6 no matter what Custom says. With my check I co.pained but no response. They just took my money and ran. I think they are good plumbers but they overcharge, Big Time!
Brian Leckband
Jan 02, 2022
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Thermostat was out on 5 year old water heater installed by Custom Air. They needed to order thermostat but when they arrived they also said I needed new heating elements in the water heater as well. I was never informed of this and when I called to question this requirement, they never returned my call. Update 1/5/22. Just to prove my point, the owner responded to my original post by saying "he would have the plumping manager call me". That was a month ago, never received a phone call! LOL
Rachel Graeff
Dec 20, 2021
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This company is an unprofessional JOKE. We have a brand new home, 12 visits, 3 new thermostats, and very little communication we finally had them admit that they installed an undersized unit for our home and signed off on it. They have been rude and nearly impossible to communicate. We never received a call to install our new unit. When asked why, we were told by the manager Jason that "I've been on vacation for three weeks. I don't know." I strongly advise you to go to a different company. You'll be glad you did.
Jim Andrews
Oct 30, 2021
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Company lacks communication between Management and Staff. Service Manager has issues and mistreats the Service Staff which results in high turnover.
