Business Details
Emergency
services
Your Local HVAC & Energy Experts
At Petro Home Services, we have been serving homeowners and businesses with reliable energy solutions since 1996. Our team of certified professionals specializes in HVAC systems, heating oil delivery, propane services, and generator installations across the Northeast and Mid-Atlantic regions. We pride ourselves on 24/7 emergency service availability, ensuring our customers receive prompt assistance during critical situations. Our commitment to sustainability is demonstrated through our Bioheat fuel, which significantly reduces carbon emissions compared to traditional heating oil. With over 25 years of industry experience, we combine technical expertise with personalized service to meet each client's unique needs.Our financing options and budget plans make energy solutions accessible and affordable for all customers. Backed by thousands of satisfied clients, we maintain rigorous training programs to ensure our technicians stay at the forefront of industry advancements. Our local offices provide personalized support while maintaining national service standards. We actively participate in community initiatives, reflecting our dedication to the neighborhoods we serve. Every service call includes a comprehensive system evaluation to maximize efficiency and longevity. Our customer portal offers convenient online management of accounts, payments, and service requests.
Services
HVAC Installation
Heating Oil Delivery
Propane Services
Generator Installation
Bioheat Fuel
Emergency Repairs
Water Heater Repair
AC Tune-Ups
Highlights and features
- We offer 24/7 emergency service with local technicians available year-round
- Our Bioheat fuel reduces carbon emissions by up to 80% compared to traditional oil
- We provide $0 down financing options for new heating systems and generators
- Our SmartPay budget plan ensures predictable monthly energy costs
- We serve 9 states with localized expertise through regional office locations
What people say
24/7 emergency service
Knowledgeable technicians
Flexible payment plans
Long-term reliability
Easy account management
Services
HVAC Services
Our comprehensive HVAC services include system installation, repair, and maintenance for residential and commercial properties. We specialize in boiler and furnace repair, AC tune-ups, and water heater replacements. Our technicians provide expert diagnostics and energy efficiency recommendations to optimize system performance while reducing operating costs.
Heating Oil Delivery
We offer reliable home heating oil delivery with flexible payment plans and guaranteed supply. Our SmartPay budget program ensures consistent monthly payments regardless of market fluctuations. Emergency delivery options are available during extreme weather conditions to prevent service interruptions for residential customers.
Propane Services
Our propane services include residential delivery, tank installation, and equipment sales. We provide transparent pricing with no hidden surcharge fees. Propane-powered solutions cover home heating, water heating, and outdoor living applications through customized service plans for consistent energy availability.
Generator Installation
We install and service whole-house standby generators to maintain power during outages. Our technicians offer system evaluations, proper sizing recommendations, and maintenance plans. Emergency repair services ensure generator reliability when needed most, with financing options available for new installations.
Bioheat Fuel
Our Bioheat fuel combines traditional heating oil with renewable biodiesel to reduce carbon emissions by up to 80%. This cleaner-burning alternative maintains system efficiency while lowering environmental impact. We provide detailed guidance on transitioning existing systems to Bioheat compatibility.
Questions
What areas does Petro service?
We serve Connecticut, Washington DC, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, Rhode Island, and Virginia through local office locations in each region.
Do you offer emergency HVAC services?
Yes, our 24/7 emergency service team responds to heating and cooling system failures at any time, with technicians available year-round for urgent repairs.
What payment options are available?
We offer SmartPay budget plans for predictable monthly payments, automatic delivery options, and financing programs for equipment purchases with $0 down.
What is Bioheat® fuel?
Bioheat® is a blend of traditional heating oil and renewable biodiesel that reduces carbon emissions by up to 80% while maintaining system efficiency and performance.
Can I manage my account online?
Yes, our customer portal allows online payments, service scheduling, delivery tracking, and account management features accessible 24/7 from any device.
Do you service propane equipment?
We provide propane tank installations, equipment sales, and maintenance services with transparent pricing and no hidden delivery surcharge fees.
Reviews (5)
Kelly D.
Jun 24, 2022
Report
I had the same experience as Chris. I have been a loyal customer for over 30 years and called years ago to make sure I was locked into a certain price because we have 2 properties with them. They said yes not to worry we had the same rate at both homes. they never said I had to sign anything but they make sure they send me a service contract to pay for every year which is a lot higher than most other oil companies.
I got a bill in April for a little over $2,000 which is crazy. I called and they said if you want to lock into a rate we will have it as you don't pay more than $6.10 per gallon. Are they out of their minds, I am shopping around for quotes and got one for $4.699 with a 12 month contract. Petra has since called me a few times saying they are sorry to hear I may be moving to another company I said offer me a better rate which they still have not.
I understand costs go up but this is not how you treat loyal customers or any customer when you don't offer them the loyalty program and locked in rate. Very disappointing. Also I basically never write reviews on line.
I got a bill in April for a little over $2,000 which is crazy. I called and they said if you want to lock into a rate we will have it as you don't pay more than $6.10 per gallon. Are they out of their minds, I am shopping around for quotes and got one for $4.699 with a 12 month contract. Petra has since called me a few times saying they are sorry to hear I may be moving to another company I said offer me a better rate which they still have not.
I understand costs go up but this is not how you treat loyal customers or any customer when you don't offer them the loyalty program and locked in rate. Very disappointing. Also I basically never write reviews on line.
Chris S.
May 19, 2022
Report
1981 I started using PETRO and have been loyal to the bone with all my properties using this company. My latest oil bill was $ 8.999 per gallon of oil. I called to discuss the bill to learn that they have a loyalty program that you can lock in the oil rate per gallon. I can't believe they felt it unimportant to notify a customer of 40 years that such a program exists. They are very conscientious to bill and follow up on billing but fall short on staying in touch with beneficial programs that are available! I would have locked you in every possible chance I could have had I known that program existed especially seeing how oil has been soaring all the time since last election!
S. S.
May 12, 2022
Report
(Minus 5 should be the rating). After maintaining commercial contracts with Petro, I hired them to handle two a/c condensors where we just moved. Immediately after installation -- first time system was operated, large flooding (and property damage) occurred. The returned and claimed they "fixed it" -- only to have more property damage and loss!. Their Customer Service would not take responsibility for their shoddy work.
Their worker claimed (in spite of their marketing efforts) that "they don't really do hvac -- and that they specialize in oil delivery." Do Not Use This Company unless you are willing to take an expensive risk.
Their worker claimed (in spite of their marketing efforts) that "they don't really do hvac -- and that they specialize in oil delivery." Do Not Use This Company unless you are willing to take an expensive risk.
Sara P.
Apr 24, 2022
Report
Petro Home Services is located in 212 Elm Street in North Haven CT 06473 800 645 4328. ***BIRDEYE REVIEW OF 5 STAR REVIEW is fraudulent since it does not allow posting of one star review*** On 3/22/2022 I was charged $6.149 per gallon of oil. I spoke with the merchant after checking the going rate of the price of oil in CT on 3/23/2022 which was from $4-$4.5 a gallon. The merchant bulked and denied any wrong doing or price gouging.
Not according to the CT State law! I reported Petro to the State. "Price gouging or profiteering is illegal in the State of Connecticut. It occurs when the price of an item is substantially increased during certain types of declared emergencies. In some cases, the Governor has the option to impose price restrictions on certain products or services due to short supply. Price fluctuations that occur during the normal course of business do not constitute price gouging.
If you have concerns about price gouging or profiteering or need instructions about how to file a complaint, please contact the Department of Consumer Protection by visiting www.ct.gov/dcp/complaint. You may start the process of filing a complaint online at www.elicense.ct.gov. "
Not according to the CT State law! I reported Petro to the State. "Price gouging or profiteering is illegal in the State of Connecticut. It occurs when the price of an item is substantially increased during certain types of declared emergencies. In some cases, the Governor has the option to impose price restrictions on certain products or services due to short supply. Price fluctuations that occur during the normal course of business do not constitute price gouging.
If you have concerns about price gouging or profiteering or need instructions about how to file a complaint, please contact the Department of Consumer Protection by visiting www.ct.gov/dcp/complaint. You may start the process of filing a complaint online at www.elicense.ct.gov. "
Edward W.
Feb 09, 2022
Report
Had a contract with Petro last year with a ceiling price of $2.60. This morning 2/8/2022 received oil delivery with a price of $4.17. This is their price gouging without my signing a contract with them. Did receive a letter from them stating they would continue delivery. This was not to my satisfaction as I tried calling on the phone leaving 2 messages. I realize oil prices have increased but No one returned my call. Got a price quote from another oil company with a ceiling price cap of $3.40. 0n speaking with a supervisor this morning she could only change the bill to $3.80 a gallon.
Not to my liking as I would have agreed if they at least would have matched the price from another oil company. This is not the first time they gave me a problem. They are a dishonest company that I will never deal with again.
Not to my liking as I would have agreed if they at least would have matched the price from another oil company. This is not the first time they gave me a problem. They are a dishonest company that I will never deal with again.
