Business Details
28 Years
experience
Open 24/7
always available
Our responsibilities continue beyond the immediate repair or installation. We inspect system safety, explain the available options, provide transparent estimates, and test completed work for efficient operation. Preventive maintenance, air duct cleaning, indoor air filtration, air purification, and whole-home humidity control are additional parts of our residential service offering. We also assist with certain plumbing needs, including general repairs and water heaters. Our licensed and insured technicians operate through a Sandy-based dispatch location, serving communities throughout the city as well as nearby areas of Salt Lake County. For heating or cooling emergencies, our service availability extends throughout all 24 hours of every day.
Served areas
- Sandy, Draper, Holladay, Millcreek, South Salt Lake, White City, Cottonwood Heights
Details
- Year established: 1998
- Licensed
- Insured
Highlights and features
- We have proudly served Utah homeowners since 1998.
- Our second-generation, family-owned business prioritizes honesty and customer education.
- We provide professional heating, cooling, and plumbing services.
- Our licensed, certified, and insured technicians receive ongoing training.
- We offer 24/7 emergency HVAC services when needed most.
- We provide transparent pricing, clear options, and flexible financing.
Payment methods
- Cash, Debit cards, Credit cards, Financing available
Services
Air Conditioning Repair
Our AC repair process combines detailed system inspections with transparent communication throughout the service visit. We investigate cooling deficiencies, electrical malfunctions, frozen coils, and blocked drainage lines before recommending a solution. Customers review the repair cost and authorize the work in advance. Once repairs are completed, we evaluate temperature performance and overall system efficiency.
AC Installation & Replacement
We offer complete air conditioning replacement services supported by transparent estimates and flexible financing options. Following a home assessment, we explain equipment choices, efficiency ratings, and installation considerations. Our licensed technicians coordinate required permits, complete the installation, and test system performance. We stand behind our workmanship and address issues arising from the way equipment was installed.
Furnace Repair
We help homeowners make informed decisions when their furnaces require professional attention. Following a detailed inspection, we explain the condition of the equipment and outline suitable repair or replacement options. Factors such as furnace age, maintenance history, and repair expense guide these discussions. Our recommendations emphasize practical solutions, transparent pricing, and safe heating performance rather than unnecessary upgrades.
Heat Pump Installation
We help families achieve consistent indoor temperatures with heat pumps that transfer heat rather than generate it. During warmer months, these systems remove indoor heat; during colder weather, they bring outdoor heat inside. Our technicians select equipment based on your home's calculated requirements. We complete installation professionally and confirm proper operation before explaining the system controls.
Air Duct Cleaning
Our air duct cleaning service addresses contaminants that collect inside heating and cooling ductwork over time. We begin by examining supply and return registers before protecting your home and preparing the ventilation system. High-powered vacuum equipment and agitation tools remove trapped debris. Following cleaning, we inspect the registers and verify that the work is complete.
Reviews (30)
Mathew Thornton
Oct 08, 2026
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We found NorthStar a few years ago and have been very happy with them. They’re responsive, trustworthy and reasonable. The intake good care of their clients and stand behind their work.Daniel takes very good care of us!
B.
Oct 01, 2026
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North Star responded quickly and offered fair pricing for their services. Anthony Chavez performed the services quickly and professionally.
Amanda Bowden
Sep 08, 2026
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Daniel was awesome. Came out same day I called. Didn't have the exact parts needed so he made a next day service call, came right on time and did great work in under an hour. Job completed. Definitely have a repeat customer and hopefully we get Daniel again when we call for service in the spring.
Chris Woodward
Jul 24, 2026
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Daniel did an excellent job cleaning out our evaporator coil, was in and out in under an hour and a half, and answered all the questions we had.
Conor Sweetman
Jul 22, 2026
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Daniel was great! Showed up on time and Identified the issue with my AC unit right away. He got the parts and got the unit running in no time! Highly recommend these guys for any heating/cooling needs!
Mike Redington
Jun 22, 2026
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Daniel was incredible. Made sure my A/C unit was running smooth and efficiently. Made sure I knew what to listen for in case there are any issues. Walked me through every step needed to make sure it stays running well. Really appreciated the details and instruction.
Mark Jeffs
Jun 15, 2026
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Daniel Ortiz was our gold star technician today. He was very helpful at both my home and my mother-in-laws. He checked all 3 systems and got us ready for the hot summer. On time, friendly and knowledgeable. North Star HVAC is always great to work with. Thanks to everyone!
Emily Collett
Jun 07, 2026
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These guys are awesome! We had some issues with our AC freezing up and had some other people out who were completely unhelpful and we were left with the issue. But Anthony came out to help us right away and spent all the time necessary to figure out what was wrong. They also put in a mini split for us in our ADU and gave us the best price and service out of all the quotes we got. They are fast, efficient, punctual and also super easy to get along with.They are by far the best AC people we've dealt with. Can't recommend enough.
Dana Hooper
May 16, 2026
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Dylan was very professional and informed me of every step in the process of diagnosing my HVAC system. I would recommend North Star and Dylan again in the future.
Ann Pascoe
Mar 22, 2026
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Ben and crew were terrific. Replaced the furnace North Star had put in 20 years ago and air conditioning. I never had one service call. Love this company!
Savannah Clarke
Feb 07, 2026
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Daniel came by and tuned up the furnace that we had previously purchased from North Star. He has come by for our maintenence in the past and has always been fabulous to work with. The furnace and AC has worked great since we have had them, no problems. Im pleased to have purchased from them and I would highly recommend using North Star.
Nathan Nielsen
Jan 27, 2026
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We got multiple quotes for a job and we ended up not going with them. Well that was a mistake. The other company did a horrible job and we were not impressed. Northstar came and take a look and ended up getting things fixed and working properly. Not only did they do a much better job but had a more qualified and professional staff. I won’t be going anywhere else.
Adam Fox
Jan 23, 2026
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North Star is the best! Timely, friendly, and a great price. Wouldn’t trust anyone else with HVAC needs. Daniel was great on my most recent tune up!
Mario Salinas
Jan 15, 2026
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Daniel was awesome to work with, very knowledgeable and easy to talk to. Very respectful. Northstar has been my go to for the last 8 years. Great customer service.
Caden Leoncini
Jan 15, 2026
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Daniel was very helpful. He explained everything in detail and fixed my furnace with ease. I 100% recommend North Star and especially Daniel. Thank you!
Rudy Villanueva Rv
Jan 14, 2026
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Capone did an outstanding job installing my A/C system from the moment he arrived. The entire process was smooth, professional, and stress-free. He was punctual, knowledgeable, and took time out of his day to explain everything clearly before and after. The work was done neatly, efficiently, and with great attention to detail. My new AC system runs perfectly and has already made a huge difference in comfort. I highly recommend Capone to anyone looking for high quality, reliable, and affordable work-you won’t be disappointed!
BosnianMamba
Dec 21, 2025
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Richard came out and installed my furnace. He was on time and his work was extremely clean and I would recommend this type of work from North Star to anybody in search for HVAC needs.
Mone Latu
Dec 15, 2025
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North Star Heating & Air Conditioning was great. Richard and his crew came out and diagnosed the issue with our heater. Richard explained what was wrong and exactly what they would do to fix it. He’s knowledgeable, kind, and took the time to explain everything in a way we could understand.
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
Daiven Chawan
Dec 15, 2025
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Furnace install this morning was great. Ricky and his team were very professional. Crew showed up on time and finished the job quickly and thoroughly.
Jim B.
Dec 13, 2025
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Daniel with North Star has an upbeat personity & is knowledgable in explaining details. This was a winter check & tuneup that the company offers for past customers.
Julia Smith
Dec 04, 2025
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Ed and Cap showed up this morning to fix my appliance and they were amazing! With exceptional customer service, patience in answering my questions, and quick efficiency, I now have a fully operational dryer again! They were up in the attic having to clear a blockage and it got a bit messy down below but the cleaned up everything and we’re so kind. Thank you!!!
Lollie Jordan
Nov 12, 2025
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Great service! The technician came in and did maintenance on my dinosaur of a furnace and gave me peace of mind for the next year of use. Will one hundred percent be going through North Star again!
MeLinda Dennis
Aug 02, 2025
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Dylan from North Star Heating & Air was a complete professional young man. He was courteous and explained everything he did. He even made a follow up to make sure my AC was working well. I will certainly use this company again.
Tammy Ames
May 08, 2025
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Anthony was great he was not the first one to come to our home. the first guy did not fix the problem. but I called them back and they sent out Anthony Chavez immediately and he took his time to find out what the problem was and then fixed it with in a 2 hours clean up everything and was very pleasant to work with. I will be using Anthony at North star heating and Air conditioning again.
Marina Opre
Sep 17, 2024
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From the moment you call speaking to Angela your treated with such professionalism and care. We recently moved into a condo , and I had called for them to do a check on my air conditioning unit. Lucky for us Our technician was Dylan Nielsen. Dylan was absolutely amazing, so polite, professional, and very knowledgeable. He found another issue , not related to the air-conditioning And took care of it for us he even offered to come out on the holiday Monday to help. Very impressed, Thank you, Northstar and thank you so much to Dylan.
Monica Golson
Aug 11, 2024
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We have had Ben come out to our house a few times now, he has been very friendly and informative. Always in a great mood, always gets our stuff working. When he leaves, he assures us that if there’s any other problems that he will be back to fix it. Great customer service.
Kamaron Strong
Jul 24, 2024
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Absolutely outstanding experience with Dylan N with North Star Heating
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.
Eric Davis
May 24, 2024
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I am a repeat customer, and I really like the checkups that they offer. Dylan was my technician today, and he did an outstanding job explaining everything going on with my furnaces. My previous technician was Anthony, but he is now a manager in the company. It is great that they have such good people working for them. The other thing worth mentioning is that they do very good work for a fair and reasonable price. I would recommend North Star and Technician Dylan to my family and friends.
Eric Marsing
May 11, 2024
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I called north star heating and air, it was easy to set up an appointment, Daniel was our service professional, he was just that! Daniel was great, diagnosed the problem ordered the part and replaced it. Also cleaned out the dusty 12 year old furnace so it looks brand new! Will be using them from now on!
Jon-Thomas Smith
Aug 29, 2023
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Wow! I cannot be more pleased with North Star Heating and Air Conditioning, nor with Daniel, the tech they sent.
We had an issue with our furnace not turning on or staying on to heat our house, so we found North Star Heating and Air Conditioning online. I called this morning, left a brief message and had a response with a tech sent the same day.
Angela was very professional over the phone and the tech the sent was respectful and very professional. Daniel Ortega is the tech's name and he had the problem resolved in the first 5 to 10 minutes he was here. He talked about through the issue and had it running properly within minutes.
I could not have been more happy that it was only a minor issue with a quick fix. Daniel stayed for a little while, to make sure the system continued to run. A very pleasant and professional person to chat with while we waited for the furnace to do it's thing.
I, we, definitely would recommend North Star Heating and Air Conditioning for your home. Ask for Daniel O. Enjoy
We had an issue with our furnace not turning on or staying on to heat our house, so we found North Star Heating and Air Conditioning online. I called this morning, left a brief message and had a response with a tech sent the same day.
Angela was very professional over the phone and the tech the sent was respectful and very professional. Daniel Ortega is the tech's name and he had the problem resolved in the first 5 to 10 minutes he was here. He talked about through the issue and had it running properly within minutes.
I could not have been more happy that it was only a minor issue with a quick fix. Daniel stayed for a little while, to make sure the system continued to run. A very pleasant and professional person to chat with while we waited for the furnace to do it's thing.
I, we, definitely would recommend North Star Heating and Air Conditioning for your home. Ask for Daniel O. Enjoy