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Yellow Dot Heating & Air Conditioning Yellow Dot Heating & Air Conditioning
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24 Years
experience
Emergency
services
Open 24/7
always available
Trusted HVAC, Plumbing & Electrical Services in Raleigh, NC
Yellow Dot Heating & Air Conditioning has been a trusted provider of residential and commercial HVAC, plumbing, and electrical services in Raleigh, North Carolina since 2002. Our team of licensed professionals is dedicated to delivering reliable solutions for heating, air conditioning, plumbing, and electrical systems, with a commitment to 24/7 emergency service and customer satisfaction. We pride ourselves on our extensive industry experience, offering personalized service plans, energy-efficient upgrades, and comprehensive maintenance programs tailored to meet the unique needs of each client. Our technicians undergo continuous training to stay current with the latest technological advancements, ensuring we can address both routine maintenance and complex system failures with equal expertise.

We maintain full transparency in our operations, providing detailed estimates and standing behind our work with a 100% satisfaction guarantee. Our local knowledge of Raleigh's climate challenges enables us to recommend solutions that maximize comfort while optimizing energy efficiency. We demonstrate our commitment to community through special discounts for seniors, veterans, and first responders, while maintaining strict adherence to all local and state licensing requirements.
Services
AC Repair Furnace Maintenance Plumbing Services Electrical Repairs Emergency HVAC Tankless Water Heaters Air Quality Solutions Commercial HVAC Generator Installation Drain Cleaning
Details
  • Year established: 2002
Highlights and features
  • We offer 24/7 emergency service with no extra fees for evenings or weekends
  • Our technicians are licensed and insured with 20+ years of local experience
  • We provide free, no-obligation estimates with transparent pricing
  • Our 100% satisfaction guarantee covers all HVAC, plumbing, and electrical work
  • We offer financing options through Service Finance Company for major projects
What people say
Professional staff Timely service Knowledgeable technicians Fair pricing Energy-saving advice
Website
Services
AC Repair
Our certified technicians provide comprehensive air conditioning repair services for residential and commercial properties in Raleigh. We diagnose and fix all types of cooling system malfunctions, from refrigerant leaks to compressor failures, using state-of-the-art diagnostic tools and manufacturer-approved replacement parts. Our emergency AC repair service operates 24/7 to restore comfort during North Carolina's hot summers, with technicians typically arriving within 30 minutes of service calls.
Furnace Maintenance
We offer preventative furnace maintenance programs that help Raleigh homeowners extend equipment lifespan and improve energy efficiency. Our two-phase maintenance process includes comprehensive system diagnostics, component lubrication, and safety checks to ensure optimal winter preparedness. Regular maintenance helps identify potential issues before they become major failures, particularly important for North Carolina's variable winter climate conditions.
Plumbing Services
Our licensed plumbers handle all residential and commercial plumbing needs including leak detection, pipe repair, and water heater replacement. We specialize in resolving urgent plumbing emergencies like burst pipes and sewer line backups, with technicians equipped to handle both traditional and modern plumbing systems. Our diagnostic tools allow precise problem identification without unnecessary wall or floor demolition.
Electrical Repairs
We provide complete electrical repair and upgrade services for residential and commercial properties, including panel upgrades, circuit breaker replacements, and whole-home surge protection installation. Our licensed electricians follow strict safety protocols when addressing electrical issues like flickering lights or tripped circuits, which can indicate underlying safety hazards. We also offer energy audit services to identify efficiency improvements for Raleigh's climate.
Emergency HVAC
Our emergency HVAC service responds to urgent heating and cooling system failures 24 hours a day, 365 days a year. Technicians carry common replacement parts to resolve most issues during the initial visit, minimizing system downtime. We prioritize emergency service calls based on severity, with critical failures like complete system shutdowns receiving immediate attention, particularly during extreme temperature conditions in North Carolina.
Questions
Do you offer financing options for HVAC replacements?
Yes, we partner with Service Finance Company to offer no-interest and low-payment financing options for HVAC replacements and major repairs. Our team can help you apply after providing a free estimate.
What areas do you service?
We serve Raleigh and surrounding Wake County communities including Durham, Cary, Chapel Hill, and Wake Forest, with emergency services available throughout our service territory.
Are your technicians available after regular business hours?
Yes, we provide 24/7 emergency service with no extra fees for evening or weekend appointments, including holidays.
Do you offer maintenance plans for HVAC systems?
We have customized maintenance agreements that include seasonal system checkups, priority service scheduling, and discounts on repairs to help maintain system efficiency and longevity.
Can I get a second opinion on HVAC repair estimates?
Yes, we offer free second opinions on HVAC repair or replacement estimates from other companies, including a complete system evaluation without additional diagnostic fees.
Do you provide services for commercial properties?
Yes, we offer comprehensive HVAC, plumbing, and electrical services for commercial buildings including multifamily housing, retail spaces, and office complexes with 24/7 emergency support.
Reviews (41)
Steely Dan
Jun 20, 2022 Report
I had a really interesting experience with the technician who came to our house to look at our AC that wasn't working. His first diagnostic required a broken part and a several thousand dollar repair. He said he wasn't able to do it that day but could have the company schedule it later in the week. I didn't understand the issue but worried about the rising temperatures told him to go forward. He attempted to sell me a regular service plan but I didn't purchase, gave him a tip and said thank you.

About 30 minutes later I went outside and found he was still on my property going through my external unit. He said he thought he could fix it that day for a few hundred dollars. I still didn't understand what the issue was, what changed, or the fix, but expressed gratitude if he was able to do which he was. So far my AC continues to work well and will follow up here if that's not the case. I don't think he was trying to cheat me, but if there was a better way to understand the issue(s) and what he did to fix it I would be much less suspicious.
Cynthia Liston
Jun 01, 2022 Report
We have used Yellow Dot twice in the last few years. First to replace an HVAC unit and then to replace a gas water heater. Both times all the people arranging the services and the technicians installing the units were timely, professional and the quality of the work was high. In particular, the plumber installing the water heater stayed until 7:00 on a Friday to finish an emergency installation (our old water heater had started leaking) so that we would have hot water over the weekend.
Risden Powell
Apr 04, 2022 Report
This is my second time using this service and this is the second time I have came away impressed with the quality of service provided. David Ray was my technician both times and his professionalism and quality of work are both top notch. Not only was he able to diagnose and fix my issue quickly, he also provided insight on why and what he would be doing to fix the issue. I trust David's insight and will not be looking anywhere else for other services as well. Thank you once again!
Jeffrey Kaszak
Mar 19, 2022 Report
Yellow Dot came with the house we built here in Apex. I thought about shopping around for other companies but who knows our house better? No one! Friends gave us names of the companies they used but we said that we are very very happy with Yellow Dot. They're professional, thorough and on time! They will often check our system while they're here to make sure our units are doing well, not to mention giving us tips to keep our system running "cool"! Kevin came out yesterday fixed a small problem and gave me a quick education on why what happened happened. We are very confident that we're in great hands! Oh yeah, the friends who loved their HVAC companies now use Yellow Dot too! Go figure! Now we're ready for summer! Thanks Guys/Gals! Jeff K.
Rena Hunt
Mar 05, 2022 Report
Recently, I had a Spring Cooling Maintenance Service Appointment and all the techs, A/C, Plumber/ and the Electrician provided prompt, friendly and professional service. I really appreciated the courtesy call before each tech arrived, and the end of service chat. I am so happy with my decision to have preventative service.
Jonathan Updike
Mar 04, 2022 Report
I called to confirm my appointment since I had scheduled months earlier and hadn't heard anything since. Technician arrived several hours late without any notice. He was pleasant during the appointment. Both thermostats were left on the cool setting after the service appointment despite it being winter. I caught it a couple hours later after noticing the chill.
Guiping Tao
Feb 13, 2022 Report
They said to call me 1 hour earlier when scheduling window so that i can be here. but they didn't call me and said the phone number was wrong. the technician went and tenant open the door. they replaced something not related to the problem without consulting me first and charged almost double price. After seeing Brian's reply, I called him at the number he left and discussed the complaint with him. Brian investigated the issue by listening the phone recording and talked to related persons and confirmed the issue on their side and So he then offered me to only charged the fee for fixing the leak and diagnostic fee and then he credited the remaining balance back to me.

I am happy now as it is now reasonable and really appreciated Brian took customer complaint seriously and fixed the issue promptly. Mistake/error does happens sometime, taking customer complaint seriously and fixing the issue like Brian did really help build customers trust relationship and grow the business.
Ernie L.
Feb 02, 2022 Report
Run the other way! My 2nd floor has multi zone control. One of the duct control flaps was leaking or not closing causing one zone to overheat. They came out and wanted to charge me around $800 to replace the whole flap unit with motor. I did not pay and cut into the duck later and saw the problem was simply the stopper had fallen off. Trip to Home Depot and $5 later it was fixed. The point here is the tech from Yellow Dot knew this, but gets paid on ripping you off.
Brian Ring
Jan 08, 2022 Report
Excellent job "all around". Josue was right on time for the estimate and quoted a reasonable price for replacement of our aged and non-functional gas hot water heater. Equipment drop-off was punctual as well. Josue did an excellent job, took the old water heater with him, and left the area clean. I'm very happy with the new water heater and the quality of Josue's work!
Kevin L.
Dec 28, 2021 Report
Called them last week with a furnace issue, got through to a very personable customer service agent who took down all of my details. She then proceeded to tell me at the end of the call that "dispatch" would call me to set up an appt etc. and tell me when they could come out. I expected to hear something within 30-45 minutes. Almost 6 hours later they called me. At that point, I'd already hired someone else who had fixed the issue and was just leaving who used to work for Yellow Dot. Needless to say, I told them the call back was too late. This is not the company it used to be.
Patty W. Anderson
Nov 17, 2021 Report
My mom had a new furnace installed almost a month ago. It is still not working. She has been told it has been fixed over and over, but it is still not fixed. She is in her 70's. This is utterly ridiculous. She also gets the run around from management. They do not call her back, instead a receptionist. DO NOT RECOMMEND AT ALL.
Skippy'S. Channel
Nov 10, 2021 Report
After 3 quotes from different HVAC Companies we decided to go with Yellow Dot Heating and Air Condition. The process from quote to installation had its bumps that were overcame with agreement between all properties. Working with Jeanette and Nelson was a pleasure and they even price matched another HVAC service provider to keep the business local. Installation took 2 1/2 days with 2 technicians. Pleased with install, but we need to make the pad look better than how the HVAC technicians left it.
Margaret G.
Sep 30, 2021 Report
Surprise! It's almost October and never heard from a manager. Actually had someone call and say that it was time to get our unit maintained. Told him about my issue with Yellow Dot and poor service and he was apologetic and would have the manager contact us and still nothing. Poor management and poor service. I would never use them again. I advise you to do the same.
Marie G.
Sep 16, 2021 Report
They came took diagnosis fees $106 and gave me aquote for the repair, I submitted to my home warranty and got the approval, called them again to do the job as quoted, they asked for another diagnosis and dispatch fees $106 in addition to fixing the capcitor and charging as quoted previously and when I tried to understhe logic behind charging me more than the quote, they hang up on me.disrispectful, greedy and doesn't respect their own written diagnosis.
Stacy Kendrix-Scholl
Aug 17, 2021 Report
I called and they were able to come out the same day. Bruno came to my house and was able to fix the leak promptly and efficiently! He was such a great person to work with!
Eloy C.
Jul 30, 2021 Report
Our AC's have out recently and was able to schedule YDot the next day. They confirmed a capacitor had gone out, replaced and we cooled down immediately.
Jenise Washington
Apr 10, 2021 Report
My air was up and running within an hour of tech arriving. I was not happy that the technician took his mask off in my house. It's still a pandemic!
Michael R.
Jan 26, 2021 Report
Electrician came out for second visit as we had same problem as before. Literally took him 15 minutes to figure that out and fix it. As it was associated with the work done previous there was no charge. He's great because he did try price gouge or make things seem more than what they were. Excellent integrity.
Nadia G.
Nov 07, 2020 Report
The heat was not working and we had someone coming to put a temporary fix, unfortunately the next day there was a smell like mold of humidity, but we called and got all our questions answered and also another technician came to double check it was nothing dangerous. We are still waiting for the permanent fix but we think the service is good and they get things resolved.
Carol Dobyns
Sep 23, 2020 Report
Excellent customer service from the tech, Gary. He arrived early, was professional and answered extra questions I had. He was super efficient. Definitely would use Yellow Dot again.
Kendra Shealey
Sep 05, 2020 Report
I would definitely recommend yellow Dot Heating & Air. The technician arrived in a timely mannner & provided quality customer service!
Ivy L.
Jul 27, 2020 Report
The absolute worst. We have an 8 month old unit that is broken down and we have been without air for 3 days at the end of July and they are saying it will be another 5 days. Go with any other company. They are too big and are the absolute worst.
William Loyd
Jun 27, 2020 Report
Gary did a great job! Although initially my request for maintenance got lost in the system, eventually when we called again they responded and came out first thing the next morning. Very friendly and competent. Would recommend to anyone with AC needs!
Vincent & Rosalie
Jun 12, 2020 Report
We have relied on Yellow Dot many times. Their technicians are generally excellent. Skylar handled our last two system tune-ups and did a superb job -- extremely courteous, professional, thorough, and takes the time to do the job right. We also appreciate the friendliness and efficiency of their office personnel.
Diane Luedtke Benecky
Jun 10, 2020 Report
Great job Gary! He answered all our questions and provided good info on our installation of air scrubbers.
Skip Bishop
Apr 29, 2020 Report
Yellow Dot service reps are competent and knowledgeable. They are prepared upon arrival. They carry enough of the proper type parts for the service or inspection to be a accomplished.
Michelle Eure Wright
Apr 27, 2020 Report
John Evans was our technician and he was wonderful. Very friendly, respectful, knowledgeable, thorough, and efficient. I hope we will get to work with him the next time we need a service or checkup!! I was very pleased with our Yellow Dot service!!
Ted L.
Jul 16, 2019 Report
Yellow Dot is the worst HVAC company I have ever worked with. They installed a completely new Heating/Cooling system in my new house. I have had them out three times during the first summer to correct a leak and damper issues. Now that we are into our second summer with the new unit, the AC won't cool the upstairs. A new system should not have this many issues. Now they want to start charging me because the system is out of warranty.

If I have to pay someone, it sure won't be these guys. They are more expensive than the competition, do sub-par work, and use the cheapest parts and components. I would avoid doing business with this company.
Danik S.
May 18, 2019 Report
Terrible and dishonest company, I wish I could give no stars, they replaced my WiFi thermostat while I was away on a trip without my authorization and never gave back to me saying they never took it and meanwhile charging my landlord $300 for a cheap $25 replacement thermostat which by the way it was the same thermostat I replaced so it was the used one, today the A/C still doesn't work, aweful company, unethical, dishonest and inefficient!
Jim P.
Apr 25, 2019 Report
I had a problem with my thermostat, yellow dot had done the installation 2 yrs. ago so I was told they had the warranty info. I called and was told it would be 105.00 for them to show up plus labor. They were here for 29-30 minutes, they snapped the defective thermostat off and snapped the new one on. Then they charged me a total of 262.00. 105.00 for service call and 157.00 for 30 minutes of labor which equals 314.00 an hour for labor. They won't return your calls. All this for an 80.00 thermostat.i don't have a problem paying for services, but this is price gouging. Avoid Yellow Dot at all costs.!
Chey Sarai
Nov 09, 2018 Report
This company will try to over charge you on an insane level at the same time give you absolutely horrible service! You are better off with literally any other heating / AC company, they are by far the worst company I've had the misfortune of dealing with. Please save yourself the trouble.
Vanessa Dunston
Nov 08, 2018 Report
Not a good company to deal with. I waited all day for someone to come and fix my air condition and no one never showed up. My air condition should not of been broken anyway since they came out to service it in Dec. I am no longer contracted under them.
Zedthedog Reil
Sep 20, 2018 Report
Horrible company, run by nothing but greed and selfishness, do not go to them as they will try to rob you
John L.
Sep 08, 2018 Report
On August 30, 2018, our first-floor a/c stopped cooling. I called Yellow Dot Heating and Air, 1203 N. New Hope Road, Raleigh, NC 27610. We have a/c for the second floor as well, but it was cooling. They came out 08/31/2018. I was told that there was a service charge of $95 for diagnosing, checking the unit(s). The technician would not check the other unit unless he was paid an additional $80. I had a problem with that.

A capacitor was replaced in the downstairs unit for a charge of $230.00. I was not given the replaced part. The only invoice provided me said the part was used and did not provide a description of labor/parts cost breakdown. I have called and asked and emailed numerous times. I get no response. Such capacitors run between $20 and $60. The repair person was here 30 minutes and I get no explanation of the charges.
Betty W.
Mar 18, 2018 Report
I have been a customer for 15 years but am switching. I had 2 appointments for preventive maintenance and they never showed up during the 4 hour window. I wasted 8 hours of my time. No apologies from a Yellow Dot. I learned that they have changed management. They probably will lose many customers who remember when Yellow Dot was a good company.
Cassandra H.
Feb 17, 2018 Report
We called today (40 degree day) when our heat cut out. The thermostat didn't seem to have power and we tried all the google suggestions. There was a company sticker on the furnace, so we decided to call Yellow Dot.

Thomas come out within two hours and diagnosed the issue in seconds. It was $90 ($40 with coupon online) for him to come out (no extra for weekend visit), plus $120 for him to fix the disconnect switch.

He fixed the switch in about 10 minutes. He said it was very common in our neighborhood, not the first he's fixed out here. He did a great job showing us what the issue had been and what he fixed. Was polite, took shoes off, etc. We'd have him back for sure. We did need to print out the coupon for him to take back to the office (maybe an issue for other people to do, not for us). I'll have to update the review after we have them back for a cooling tune-up this spring to see how our experience compares to others. We did sign up for a maintenance plan since we do need a tune up anyway. Hopefully our experience it more positive than the reviews here.
Cassandra H.
Feb 17, 2018 Report
We called today (40 degree day) when our heat cut out. The thermostat didn't seem to have power and we tried all the google suggestions. There was a company sticker on the furnace, so we decided to call Yellow Dot. Thomas come out within two hours and diagnosed the issue in seconds. It was $90 ($40 with coupon online) for him to come out (no extra for weekend visit), plus $120 for him to fix the disconnect switch.

He fixed the switch in about 10 minutes. He said it was very common in our neighborhood, not the first he's fixed out here. He did a great job showing us what the issue had been and what he fixed. Was polite, took shoes off, etc. We'd have him back for sure. We did need to print out the coupon for him to take back to the office (maybe an issue for other people to do, not for us). I'll have to update the review after we have them back for a cooling tune-up this spring to see how our experience compares to others.

We did sign up for a maintenance plan since we do need a tune up anyway. Hopefully our experience it more positive than the reviews here. Definitely was cautious with them coming out because of the poor reviews.
Bennett M.
Jun 26, 2017 Report
Called Yellow Dot to come diagnose our blower not working.technician was there for about 15 minutes ($96 dollar just for them to come out and look) and said we needed a new blower motor, which was not available and had to be ordered. The order process took over 4 days, mind you we have a 2-month-old, with no status updates from Yellow Dot. The receptionist(s) were extremely rude and would not (probably could not) provide any relevant information on when we could expect the technician to even come out. You have a choice when it comes to air repair and I would advise against using Yellow Dot.
Mary S.
Jun 16, 2017 Report
Right now, if I could rate Yellow Dot lower than 1 star, I would. Our AC went out last evening. They claim to have 24 hour service. When a technician called me back after I called for service, he said he didn't think he could get out last night. I called an hour later to see if I could get anyone out and he said he wouldn't be out. I just called again this morning (7:15 am) and the person who answered the phone suggested I call back at 8 when their normal business hours begin.

Yellow Dot's website claims that they have 24/7 service. I have a maintenance agreement with them. What is the purpose of this kind of service if they are unresponsive when you need it most? This is completely unacceptable.
Mark Simmons
Dec 22, 2016 Report
I cannot recommend this company in any way. I had them out for a routine tune up to prep for the Summer heat. During the visit, the technician attempted to get us to buy a piece of equipment we don't need and get another replaced at an astronomical markup. Our dual run capacitor needs to be replaced and they wanted to charge $215. When asked how much of that was labor, the response was "we're a flat rate company." Translation: we don't want you to know that we're charging you $88 for a $17 part.

On top of all that, when I said I would think about it, he said okay, but if they had to come back there would be an additional $50 charge. Look, I get it. They're a business, but that is gouging plain and simple. There's no excuse. I'll pay for expertise and knowledge, but reasonably. I now know for a fact this part can be installed in about 5 minutes. Based on the math, they would be charging me at a rate of $1,500 per hour. No thanks. Keep looking and find a company with more integrity.
Andriy Rysin
Dec 22, 2014 Report
These guys installed two ACs in my house and I am very glad I chose them for this. Out of 5 quotes that I had they were most professional, on time and provided the cheapest quote. I would definitely use them again.