Business Details
33 Years
experience
Emergency
services
Your Trusted HVAC Experts in Willow Springs
Assured Air has been serving Chicagoland communities since 1993 with expert HVAC solutions. Founded by Ted DeCarlo and Traci DeBartolo, our team combines decades of technical expertise with a commitment to personalized service. Specializing in American Standard equipment, SpacePak high-velocity systems, and radiant heating installations, we serve both residential and light commercial clients across northern Illinois.Our 98% customer satisfaction rating reflects our dedication to precision installations, 24/7 emergency response, and continuous technical education through factory-certified training programs. We maintain industry-leading standards through N.A.T.E., EPA, and R-410A certifications while preserving the family-owned values that have sustained us for over 30 years.
Services
HVAC Installation
Boiler Services
Radiant Heating
Ductless Systems
Emergency Repairs
Details
- Year established: 1993
Highlights and features
- 30+ years of local HVAC expertise since 1993
- 24/7 emergency service with live operators
- Factory-certified technicians for all major brands
- 98% customer satisfaction rating from verified clients
- Specialized in high-velocity and radiant heating systems
Associations and certifications
- N.A.T.E. Certified
- EPA Certified
- R-410A Certified
- Variable Speed Certified
- AccuLink Certified
- Angie's List Super Service Award Winner
- Certified SpacePak Installer
- American Standard Distinguished Dealer
What people say
Courteous technician
Knowledgeable staff
Use again
Professional service
Clean work area
Services
HVAC Installation
We provide complete HVAC system installations for residential and commercial properties. Our certified technicians specialize in American Standard equipment and high-velocity systems. Every installation includes personalized system design, professional execution, and comprehensive customer education for optimal energy efficiency.
Boiler Services
Our comprehensive boiler services include installation, repair, and maintenance for residential and commercial systems. We work with leading brands like Weil-McLain and Dunkirk, offering efficiency upgrades and emergency repairs. Our technicians maintain factory certifications for all major boiler systems.
Radiant Heating
Specialized radiant heating solutions using Uponor PEX tubing systems for residential applications. We design and install hydronic heating systems that provide even temperature distribution through floor surfaces while improving energy efficiency compared to traditional forced-air systems.
Ductless Systems
Expert installation and service of ductless mini-split systems for homes without existing ductwork. Our certified technicians handle single and multi-zone systems with energy-efficient operation, including American Standard Ductless and SpacePak high-velocity solutions for challenging architectural spaces.
Emergency Repairs
Around-the-clock emergency HVAC repair services with live phone operators. Our rapid response team handles critical heating and cooling failures outside regular business hours, maintaining service continuity for residential and commercial clients throughout the Chicagoland area.
People
Ted DeCarlo
Owner
HVAC industry veteran with 35+ years experience, certified in multiple system types. Founded Assured Air in 1993 after completing factory training at Coyne American Institute. Specializes in complex system installations and technical problem-solving.
Traci DeBartolo
Office Manager
Co-founder with extensive accounting and business management experience. Oversees daily operations and customer service initiatives, maintaining the company's 98% satisfaction rating through client communication and service quality monitoring.
Questions
What HVAC services do you offer?
We provide complete heating, cooling, and indoor air quality services including installation, repair, maintenance, and emergency services for residential and commercial properties.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service with live operators available to dispatch technicians for urgent heating and cooling system failures.
Are financing options available?
We offer special financing programs subject to credit approval, making it easier to invest in energy-efficient HVAC upgrades and system replacements.
What areas do you service?
We primarily serve southwest Chicago suburbs from our Willow Springs location, with service extending to Evanston in the north and Mokena in the south.
What certifications do your technicians hold?
Our team maintains N.A.T.E., EPA, R-410A, Variable Speed, and AccuLink certifications, with factory training from major equipment manufacturers like American Standard and SpacePak.
How can I schedule service?
Schedule appointments online through our website or call us directly at (708) 839-5760 during regular business hours for service requests and estimates.
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Reviews (5)
Mario Z.
May 29, 2022
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Bought a new condenser. Fair price. Were able to come out the day following my call. Only feedback I'd have is to communicate if they were to run late or what time to expect them for installation. Getting a call that they're there only because we discussed a specific day but not a time may not work out if someone's employer isn't flexible. I'd call them for service next year.
Amy Zanglin
Apr 18, 2022
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Half of the heat in my house went out during 40 degree temperatures this week and when I called, they were so nice and able to get someone out that same day. Initially the service man thought we'd need to replace the boiler, which was not what I wanted to hear, but whatever, it's cold outside and I just wanted heat! When Matt and Vince came to replace the boiler, they noticed my hesitancy and offered to have their supervisor review the system one more time just to get another opinion. Rich, the supervisor, said I could go either way, but it actually was repairable and they could fix it up where I could get another 3 to 5 years out of the boiler.
He could not have been more patient explaining everything and gave me great guidance. Everyone I have spoken and met with from there has been so incredibly lovely and helpful, it made what initially felt like a really stressful experience, much, much easier. I plan on using them for all my heating and cooling needs from now on, I can't thank them enough.
He could not have been more patient explaining everything and gave me great guidance. Everyone I have spoken and met with from there has been so incredibly lovely and helpful, it made what initially felt like a really stressful experience, much, much easier. I plan on using them for all my heating and cooling needs from now on, I can't thank them enough.
Art
Feb 11, 2022
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These good folks offer fantastic HVAC service. I used them on 3 separate occasions: A new furnace installation, new central AC replacement, and finally a new mini split solution to fully address comfort for the upstairs section of my home. These pros never disappoint! They provide honest and competitive quotes, show up on time, and are diligent with every aspect of their work effort. Don't hesitate to give them a try. You'll come back here and thank me later!
Paulette D.
Feb 07, 2022
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I am improving my last review since the owner called to apologize for not fixing the problem over the weekend that I requested assistance. He has retrained his staff to provide the kind of service that folks expect from a family-owned business like Assured Air. My review is specific to one bad experience, but overall they are dependable and trustworthy. Assured Air will treat you fairly.
Bob O.
Jan 30, 2022
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I purchased a ac/heating unit from them and had problems with heating unit not even a year old. And have had nothing but trouble with them.then a tech came out and said we're done with you even thou I have a one year warranty on it.the owner won't even reach out when you ask to talk to him.well I do not recommend this place to anyone.and if you want to chance it go ahead. I thought they were better then that my mistake!