Business Details
Emergency
services
Your Trusted HVAC Partner in Palatine, IL
At Five Star Heating & Air, we prioritize trust as the foundation of our HVAC services. With decades of experience serving Palatine and surrounding communities, we specialize in heating, cooling, and air quality solutions tailored to residential and commercial needs. Our team of certified technicians delivers expert furnace installations, AC repairs, and maintenance services, ensuring systems operate at peak efficiency year-round. We emphasize transparency, offering detailed consultations and personalized recommendations without upselling unnecessary products. Customer satisfaction drives our work, reflected in our consistent referrals and long-term client relationships.From emergency repairs to energy-saving upgrades, we combine technical expertise with responsive service to address every client's unique comfort requirements. Our commitment extends beyond installationswe provide ongoing maintenance programs to prolong equipment lifespan and optimize performance. Backed by partnerships with leading brands like Trane and Mitsubishi, we guarantee quality in every solution we deliver. Community-focused and service-oriented, we strive to be the HVAC partner our clients can rely on for generations.
Services
Furnace Installation
AC Repair
Air Duct Cleaning
Heat Pump Services
Humidifier Installation
HVAC Maintenance
Thermostat Upgrades
Air Quality Solutions
Emergency Repairs
System Replacements
Highlights and features
- We offer 40+ years of localized HVAC expertise in Palatine and Chicagoland.
- Our certified technicians provide transparent, no-pressure equipment recommendations.
- We guarantee satisfaction with follow-up inspections and system testing.
- We maintain 24/7 emergency availability for critical HVAC failures.
- We partner with industry leaders like Trane and Mitsubishi for quality assurance.
What people say
Top notch
Exceptional serviceman
Flawless installation
Knowledgeable team
Trustworthy employees
Services
Furnace Installation
We provide expert furnace installations using high-efficiency models from trusted brands like Trane. Our technicians assess your home's heating needs to recommend the right system size and features. With precise installation techniques, we ensure optimal performance and energy savings while maintaining clean workspaces throughout the process.
AC Repair
Our certified technicians diagnose and repair all major AC brands, including Mitsubishi systems. We prioritize rapid response for summer emergencies and perform thorough diagnostics to identify root causes. From refrigerant leaks to compressor issues, our repairs restore cooling efficiency while extending system longevity through preventive maintenance.
Air Duct Cleaning
We offer comprehensive air duct cleaning to improve indoor air quality and system efficiency. Using advanced equipment, we remove contaminants from ductwork while checking for leaks or damage. This service enhances airflow, reduces allergens, and maintains HVAC system performance according to manufacturer specifications.
Humidifier Installation
Our whole-house humidifier installations ensure optimal indoor humidity levels during dry seasons. We integrate systems with existing HVAC equipment and calibrate settings for client comfort. Post-installation testing verifies proper operation while technician guidance ensures clients understand system maintenance requirements.
HVAC Maintenance
Our maintenance agreements include seasonal inspections of furnaces and AC units. Technicians clean components, check refrigerant levels, and test safety controls to prevent breakdowns. Regular maintenance improves energy efficiency, extends equipment lifespan, and maintains manufacturer warranty validity through documented service records.
People
Ken Lichamer
Owner
As owner of Five Star Heating & Air, Ken Lichamer oversees operations with 40+ years of HVAC industry leadership. He maintains focus on customer satisfaction through quality service and technician training.
Bill Stuhr
Service Technician
Bill provides expert HVAC diagnostics and repairs with 15+ years of field experience. Clients consistently praise his technical knowledge, clear communication, and thorough system evaluations during service calls.
Dave
Installation Technician
Dave specializes in HVAC system installations, known for meticulous workmanship and attention to detail. He ensures proper equipment sizing and ductwork integration while maintaining clean job sites during replacements.
Ryan
Installation Technician
Ryan collaborates on complex HVAC installations, focusing on system optimization and client education. His teamwork with Dave ensures efficient project completion while explaining system features to homeowners.
Quincy
Maintenance Technician
Quincy performs routine HVAC inspections and cleaning services. Clients appreciate his prompt scheduling and proactive maintenance advice to prevent system failures during extreme weather conditions.
Questions
What HVAC services do you offer in Palatine?
We provide furnace and AC installation, repair, and maintenance, plus air duct cleaning, humidifier services, and indoor air quality solutions for residential and commercial clients.
How quickly can you respond to HVAC emergencies?
Our team offers 24/7 emergency service for critical heating and cooling failures, with typical response times under 2 hours during extreme weather conditions.
Do you work with all HVAC brands?
We service all major brands including Trane, Mitsubishi, and Carrier, with technicians certified to handle both repairs and installations for various equipment types.
What maintenance plans are available?
Our Priority Planned Service Program includes annual inspections, repair discounts, priority scheduling, and equipment longevity benefits with consistent maintenance performed by certified technicians.
How do you ensure installation quality?
We conduct whole-house load calculations for proper sizing, use manufacturer-certified installation methods, and perform post-installation testing to verify system performance and client understanding.
Can you help reduce energy bills?
Yes, through energy-efficient equipment upgrades, precise system calibration, and regular maintenance that optimizes HVAC performance while lowering monthly utility costs.
Reviews (5)
Jerry I.
Jun 30, 2022
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I've been using Five Star for many years. They are always professional. I've never had any problems. Marty is great to work with. He is honest and very knowledgeable. I highly recommend Five Star Heating & Air.
William Stevens
Jun 22, 2022
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Highly Recommend. Five Star service techs have always been professional, prompt, polite, knowledgeable and helpful. I have been a customer for 5 years. I initially found them for AC repair, and have been using ever since for annual AC and Furnace checkups. They have a great plan available for that. I also hired them to install a garage heater. Every experience with Five Star has been a pleasure.
Dan Urquhart
Jun 22, 2022
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Barb is extremely polite and accommodating. Quincy was very professional, knowledgeable and honest. It's great to work with them! They are very trustworthy, unlike the bigger companies who try to sell you a new unit or replace an expensive part that you don't even need. Thank you for you great service! Keep up the great work! Services: Cleaning, A/C system repair
Mary Gammariello
Jun 15, 2022
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Very professional company, fair priced with skilled techs. sed a/c from them last year, and now signed up for yearly maintenance. Once you make the investment in a pricey mechanical item, always best to maintain/clean properly l Service: A/C system maintenance
Philip Jeremiah
May 30, 2022
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I use this company for my heating and cooling needs and they are amazing. The technicians are very knowledgeable and polite. When you call to schedule service you might be lucky and get Barb on the phone, who is the sweetest lady who truly cares about her customers. Jimmy came out today to service the air conditioner. Very honest, efficient, and thorough. They are also reasonably priced. I signed up for the annual contract which saves you a little bit of money.
