Business Details
Emergency
services
Your Trusted Plumbing & HVAC Experts in Urbana, OH
For over sixty years, we have been driven by a simple question: How can we help you? This guiding principle has shaped our approach to serving residential and commercial clients across Champaign County and nearby regions. Our team combines hands-on experience, cutting-edge technology, and a commitment to professionalism to deliver tailored solutions for plumbing, heating, air conditioning, and water heating systems. With a legacy dating back to the late 1880s, our family-owned business has grown from a one-person operation to a team of skilled technicians while maintaining a personal connection with every customer.We specialize in both routine maintenance and emergency repairs, ensuring reliable service for complex residential and commercial needs. Our dedication to the community is reflected in partnerships with local organizations like Habitat for Humanity and the Champaign County Chamber of Commerce, reinforcing our commitment to both technical excellence and civic responsibility.
Services
Plumbing Repairs
HVAC Installation
Water Heater Replacement
Sump Pump Services
Backflow Testing
Gas Line Repairs
Ductless Systems
Boiler Maintenance
Fixture Installation
Preventative Maintenance
Highlights and features
- We have 48 years of leadership experience from our president, Rob Fetz.
- We offer financing options through Wells Fargo for major HVAC replacements.
- Our technicians provide 24/7 emergency plumbing and HVAC services.
- We are active members of the Champaign County Chamber of Commerce and PHCC.
- Our team includes second and fourth generation family members maintaining legacy standards.
Associations and certifications
- Better Business Bureau
What people say
Professional technicians
Quick response
Quality work
Knowledgeable staff
Reliable service
Services
Plumbing Repairs
Our licensed plumbers handle all aspects of residential and commercial plumbing systems including pipe leak detection, fixture installation, gas line repairs, and sewer cleaning. We specialize in both emergency repairs and scheduled maintenance for water heaters, sump pumps, and backflow prevention devices. With decades of experience, our technicians utilize modern diagnostic tools while maintaining traditional craftsmanship standards for lasting solutions.
HVAC Installation
We install energy-efficient heating and cooling systems including natural gas furnaces, electric heat pumps, and ductless mini-split systems. Our certified technicians ensure proper sizing and configuration for optimal performance while providing expert thermostat programming and zoning solutions. We exclusively install Tempstar brand equipment with extended warranty options and offer complete system design services for both residential renovations and commercial construction projects in Champaign County.
Emergency Services
Available for urgent plumbing and HVAC issues outside regular business hours, our emergency service responds promptly to critical system failures. Whether it's a frozen pipe burst, furnace malfunction, or air conditioning failure during extreme weather, our trained technicians carry specialized diagnostic equipment to resolve emergencies efficiently. We maintain after-hours availability while providing transparent pricing with no overtime charges for our Champaign County customers.
Preventative Maintenance
Scheduled maintenance programs help extend equipment lifespan and improve system efficiency through comprehensive inspections and adjustments. Our HVAC technicians perform annual furnace and air conditioner checkups including coil cleaning, refrigerant level checks, and electrical component testing. For plumbing systems, we offer backflow certification and water heater efficiency assessments. These proactive services help identify potential issues before they become major failures while maintaining manufacturer warranty requirements.
Water Heater Services
We provide complete water heating solutions including tankless system installation, traditional tank replacement, and repair services for electric and gas-powered units. Our technicians work with Bradford White and Navien brands, offering energy-efficient options with extended warranties. We diagnose issues such as pilot light failures, temperature inconsistencies, and tank leaks while providing capacity recommendations based on household needs. Our service includes proper venting installation and code-compliant safety checks for both residential and commercial properties.
People
Rob Fetz
President, CEO, and Estimator
Leading the company with 48 years of plumbing and HVAC expertise, Rob maintains the family tradition of quality service while overseeing project estimation and strategic operations.
Sheila Fetz
Vice President, Office Manager, and Financial
With 44 years of administrative experience, Sheila manages financial operations and office functions, ensuring seamless coordination between field technicians and customer service.
Derrick Fetz
Director of Operations
Bringing 17 years of industry knowledge, Derrick oversees daily operations as the fourth generation family member contributing to the company's legacy and service standards.
Dan Craig
General Manager
With 18 years of leadership experience, Dan coordinates project execution and technician resources to maintain quality service delivery across residential and commercial accounts.
Jeff Baldauf
Service Manager
Managing service operations with 28 years of field experience, Jeff ensures timely response to customer needs while mentoring technicians on best practices for system repairs.
Questions
Do you offer emergency service after regular business hours?
Yes, we provide 24/7 emergency plumbing and HVAC services for urgent repairs outside our regular Monday-Friday 8am-5pm hours.
What geographic areas do you service?
We serve Urbana, Mechanicsburg, St. Paris, West Liberty, and all Champaign County communities, plus nearby counties in Ohio.
Can you help with HVAC financing options?
We offer Wells Fargo financing for qualifying purchases of $1,000 or more to make essential HVAC system upgrades more accessible.
Do you provide maintenance services for commercial properties?
Yes, we offer comprehensive preventive maintenance programs for commercial HVAC systems and plumbing infrastructure in business facilities.
What plumbing brands do you recommend?
We install Bradford White and Navien water heaters, Sterling water softeners, Champion sump pumps, and Wolverine Brass plumbing fixtures for reliable performance.
How many years has your company been in business?
Our family has served the community since 1880s with plumbing and HVAC services offered continuously since the 1960s, operating under Fetz Plumbing since 1963.
Reviews (6)
David Snyder
May 08, 2022
Report
I have been having problems with an older toilet in my home and I was looking for a full service plumber to replace the unit. My relative had a good experience with Fetz out of Urbana so I decided to give them a try. They had several choices in toilets to pick from. We choose the elongated version but not ADA. They carry the Gerber line. I had a little bit of wait till I could get scheduled but they also had to come to Springfield.
I am very pleased with the product and the service. The installer was friendly and knowledgeable. He got the job done in less than an hour. The toilet works great. It has an easy to remove seat for cleaning and seems like a much more powerful flush. Overall the experience was perfect and I am very satisfied.
I am very pleased with the product and the service. The installer was friendly and knowledgeable. He got the job done in less than an hour. The toilet works great. It has an easy to remove seat for cleaning and seems like a much more powerful flush. Overall the experience was perfect and I am very satisfied.
Lucy Dawson
May 02, 2022
Report
I have used Fetz since I moved into my home 20 years ago. They have always been quick to respond, very professional, and gone above and beyond what was needed. I've asked for extra help on things, and they have always been more than happy to accommodate me. I highly recommend them and wouldn't use anyone else. Matt and Tyler are two people I have worked with this year. Fabulous!
Renee Mancino
Apr 19, 2022
Report
Last minute request on our kitchen re-do due to our contractor flaking out when the job was too complex. Fetz could handle the very difficult reno installation and re-worked all the kitchen plumbing. They have also done routine maintenance on our heating and cooling system. Scheduling is flexible and they show up on time. Work is done quickly and professionally. Recommend for all plumbing, HVAC and heating needs.
Lindsey Appel
Apr 07, 2022
Report
I called to ask to schedule an appointment. I talked to a lady and told her what was going on and what we needed. She just said she would call me sometime at the end of NEXT WEEK- didn't give me a day or anything? I asked her about it and she laughed and she just said that they were just a little behind. WOW what a joke. Not ever using them.
Tim Deady
Jan 19, 2021
Report
The technicians showed up on time and went right to work. They went above and beyond to ensure that the water heater was properly installed. They cleaned up as well. Professional
Suzanne Deardorff
Dec 10, 2019
Report
Had Fetz Plumbing come out since our gas fireplace won't stay lit (They were referred to me by a neighbor on NextDoor). The serviceman came out, tried cleaning a part of the fireplace, couldn't get the fireplace working, couldn't order replacement parts- was in my house for a maximum of 15 minutes. Couldn't offer any advice other than to contact Bauer Stoves in Urbana. Dead end that cost me $139.
Highly unimpressed with Fetz Plumbing. They also had me sign the invoice without writing in the total, saying they'd mail me a copy. a $139 Christmas surprise. Edit: Received a bill for $139 plus $4 in "late fees" in January, after I had paid my bill. Called up the office, and they "accidentally" forgot to mark my account has paid. Totally unprofessional.
Highly unimpressed with Fetz Plumbing. They also had me sign the invoice without writing in the total, saying they'd mail me a copy. a $139 Christmas surprise. Edit: Received a bill for $139 plus $4 in "late fees" in January, after I had paid my bill. Called up the office, and they "accidentally" forgot to mark my account has paid. Totally unprofessional.
