Business Details
Emergency
services
Your Trusted HVAC and Plumbing Experts in Galax, VA
At E&L Diamond, we take pride in our 45+ years of dedicated service to the Twin Counties and surrounding areas. Our team specializes in providing comprehensive heating, cooling, plumbing, and electrical solutions for both residential and commercial clients. With factory-trained technicians and a commitment to excellence, we ensure every project meets the highest standards of quality and reliability. We offer sales, service, and installation of top-tier systems, including Carrier products, while maintaining the flexibility to repair all makes and models. Our focus on customer satisfaction drives us to deliver personalized attention, free estimates, and prompt service, including same-day appointments when needed.Backed by decades of experience, our leadership team combines deep industry knowledge with a passion for innovation to address both complex and routine challenges. We prioritize transparency, ethical practices, and long-term relationships, ensuring clients receive unmatched value and comfort. Our extensive service area covers the Twin Counties and New River Valley, where weve built a reputation for dependability and expertise. From minor repairs to major installations, E&L Diamond remains committed to exceeding expectations through technical proficiency and exceptional customer care.
Services
HVAC Repair
Plumbing Services
Electrical Work
Geothermal Systems
Thermostat Installation
Highlights and features
- We offer 45+ years of combined experience in HVAC, plumbing, and electrical services.
- Our team includes factory-trained technicians certified for precision and reliability.
- We provide 24/7 emergency service for urgent heating and cooling needs.
- Free estimates are available for all new system installations and major repairs.
- We serve the Twin Counties and New River Valley with localized expertise.
Associations and certifications
- Carrier Factory Authorized Dealer
What people say
Great service and pricing
Very professional technicians
Same-day service available
Knowledgeable and courteous staff
Prompt and efficient repairs
Services
HVAC Repair
Our factory-trained technicians provide fast, reliable repairs for all HVAC systems, including air conditioners, heat pumps, and furnaces. We service all brands and models, ensuring optimal performance and energy efficiency. With 45+ years of experience, we prioritize prompt, long-lasting solutions to maintain indoor comfort year-round.
Plumbing Services
From leaky faucets to water heater installations, our licensed plumbers handle residential and commercial plumbing needs. We offer emergency repairs, routine maintenance, and new system installations using high-quality materials. Our team ensures minimal disruption while delivering durable, code-compliant solutions for every project.
Electrical Work
We provide comprehensive electrical services, including panel upgrades, wiring repairs, and safety inspections. Our certified electricians address both residential and commercial needs, ensuring systems operate safely and efficiently. With a focus on precision, we deliver solutions that enhance functionality and comply with local regulations.
Geothermal Systems
We specialize in geothermal system installations and maintenance, offering energy-efficient heating and cooling solutions. These systems leverage stable underground temperatures to reduce utility costs and environmental impact. Our experts design and implement customized geothermal setups tailored to property specifications and client needs.
Thermostat Installation
Upgrade to programmable or smart thermostats for enhanced energy efficiency and comfort control. Our technicians install and calibrate digital thermostats compatible with all HVAC systems, ensuring accurate temperature regulation. We guide clients on optimizing settings to maximize savings and system longevity.
People
John Adams
Co-Owner/President
With 41 years in the field and 29 at E&L Diamond, John leads with expertise in HVAC systems and business operations. His dedication to quality and customer satisfaction drives the companys growth and service excellence.
Jimmy Adams
Co-Owner/Vice President
Jimmy brings 38 years of industry experience, overseeing daily operations and technical teams. His hands-on approach ensures projects meet rigorous standards while maintaining the companys commitment to reliability.
Becky Adams
Operations Manager
Becky manages customer service and logistics, ensuring seamless project coordination. With 7 years at E&L Diamond, she focuses on client communication and operational efficiency to enhance service delivery.
Robbie McCraw
Estimator
Robbie provides accurate project estimates with 35 years of field experience. His technical knowledge ensures clients receive cost-effective solutions tailored to their heating, cooling, and plumbing needs.
Mark Brady
Plumbing Service/Install Manager
Mark oversees plumbing operations with 28+ years of expertise. He ensures installations and repairs meet safety standards while mentoring technicians to uphold the companys reputation for excellence.
Questions
What services does E&L Diamond offer?
We provide HVAC repair/installation, plumbing services, electrical work, geothermal systems, and thermostat installations for residential and commercial clients.
Do you offer emergency service?
Yes, we provide 24/7 emergency HVAC and plumbing repairs to address urgent needs promptly.
Are financing options available?
Yes, we offer financing through Payzer Payments to help clients manage larger projects or system replacements.
What areas do you serve?
We serve Galax, Grayson County, Carroll County, Wythe County, and surrounding areas in Virginia’s Twin Counties and New River Valley.
Are your technicians certified?
Yes, our team includes factory-trained HVAC technicians and licensed plumbers with decades of combined experience.
Can I get a free estimate?
Yes, we provide free estimates for all new system installations and major repair projects.
Reviews (5)
Rick Gureckis
Feb 28, 2022
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Called E & L to replace a sewer pump and they came out and the electrician putzed around and concluded that there was no electric to the sewer pump "bad wiring" and stated his volt meter showed no power. This turned out not be true as I called another company and they came in and I did indeed have power and the electrician said that the other election must have had a bad volt meter (he had a cheap Lowe's one like I own).
I called the company three times stating that I wasn't going to pay a bill for what boiled down to incompetency. Spoke to the owner and then the financial person Becky who was extremely patronizing to me as a customer. Originally I was told charge would be removed, but i continue to receive past due bills. Called this morning and was treated rudely by Becky who was patronizing toward me (as a customer)!? and didn't understand what I was saying.
She said she never got the copy of the bill (lie) from the other electrican company as proof that I did indeed have power thus making the bill E & L sent ludicrious. These people are incompetent, rude and patronizing. They do not communicate with each other properly.
I called the company three times stating that I wasn't going to pay a bill for what boiled down to incompetency. Spoke to the owner and then the financial person Becky who was extremely patronizing to me as a customer. Originally I was told charge would be removed, but i continue to receive past due bills. Called this morning and was treated rudely by Becky who was patronizing toward me (as a customer)!? and didn't understand what I was saying.
She said she never got the copy of the bill (lie) from the other electrican company as proof that I did indeed have power thus making the bill E & L sent ludicrious. These people are incompetent, rude and patronizing. They do not communicate with each other properly.
Thelma Dalton
Jul 23, 2021
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Critical: Professionalism Very unprofessional team and extremely overpriced. After 2 trips and some costly parts, they still didn't fix the issue and refused to come back out. Service: Repair HVAC
David Coleman
Jun 10, 2021
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The folks in their sheet metal shop did a great job building a cap for my chimney. Later they were able to make some flashing that I needed for an addition on my roof. The work was excellent and the prices reasonable on both projects.
Steve Sorrell
Feb 22, 2021
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Needed service done on heat pump, arrived promptly, found problem, fixed problem, didn't waste time, will use then for sure again in the future
Patricia Kirkhart
Jun 09, 2019
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Thought their prices too high. Plus he caused me to not have water in the bathroom sink he fixed a leak under had to have him come back out & fix that. And I refused to pay for the second visit since he caused the problem. Not happy. Turns. out he didnt do anything wrong so I do apologize for that. I still think their prices are high.