Business Details
45 Years
experience
Emergency
services
Expert HVAC Services in Ozark, MO
Long Refrigeration has served Southwest Missouri since 1981, delivering reliable HVAC solutions rooted in family values and technical expertise. Our team of factory-trained technicians specializes in heating, cooling, geothermal, and ductless mini-split systems, prioritizing energy efficiency and long-term system performance. With Daikin Comfort Pro certification and a focus on preventative maintenance through our Comfort Club, we combine 40+ years of experience with cutting-edge technology to address residential and commercial climate control needs.Our commitment to transparent communication and customer education ensures clients receive tailored solutions that maximize comfort while minimizing operational costs. As a locally owned business, we maintain deep ties to the Ozark community, emphasizing prompt emergency service and ongoing employee development to uphold our reputation for technical excellence and client satisfaction.
Services
Furnace Repair
AC Replacement
Ductless Systems
Geothermal Solutions
Maintenance Plans
Details
- Year established: 1981
Highlights and features
- 40+ years serving Southwest Missouri HVAC needs
- Factory-trained technicians for all major brands
- Comprehensive Comfort Club maintenance program
- Daikin-certified geothermal and ductless specialists
- 24/7 emergency service availability
Associations and certifications
- Daikin Comfort Pro Program
- Preferred Daikin Dealer
What people say
Knowledgeable staff
Quick repair times
Dependable service
Expert technicians
Honest assessments
Services
Geothermal System Installation
Our geothermal installation service leverages earth's stable temperatures for highly efficient climate control. Technicians drill vertical loops to 200-foot depths, connecting systems that provide both heating and cooling while reducing energy consumption by up to 60% compared to traditional HVAC. Backed by Daikin's 12-year warranties and our Comfort Club maintenance support, these systems offer sustainable temperature regulation for residential and commercial properties.
Ductless Mini-Split Repair
We diagnose and repair all brands of ductless heating and cooling systems with factory-trained expertise. Our technicians address refrigerant leaks, component failures, and performance issues while maintaining system warranties. Emergency repair services ensure rapid restoration of comfort, with priority scheduling for Comfort Club members experiencing system malfunctions.
Furnace Replacement
We install high-efficiency furnaces with AFUE ratings up to 98%, significantly reducing heating costs while improving indoor comfort. Our replacement process includes load calculations, ductwork evaluation, and integration with smart thermostats. All installations qualify for Daikin's Worry-Free 12-Year Warranty when enrolled in our Comfort Club maintenance program.
AC Maintenance Plans
Our Comfort Club provides bi-annual maintenance visits that clean critical components, check refrigerant levels, and identify potential issues before system failure. Members receive 10% discounts on repairs, priority scheduling, and extended equipment lifespan through preventative care. Maintenance records help predict future service needs and optimize system performance year-round.
Emergency HVAC Service
We offer round-the-clock emergency repair services for complete HVAC system failures. Factory-trained technicians respond promptly to critical issues affecting comfort or business operations, equipped to handle all brands and system types. Emergency service remains available to all clients, with priority dispatching for Comfort Club members during extreme weather conditions.
People
Ben Ladd
General Manager
With over 20 years in HVAC management, Ben oversees daily operations and service quality assurance. He ensures technical teams maintain Daikin certification standards while implementing process improvements that enhance customer satisfaction metrics across residential and commercial service lines.
Jim Bellings
Residential Manager
Jim specializes in residential system diagnostics and replacement planning. He coordinates home energy assessments and recommends customized solutions that balance comfort requirements with budget considerations, leveraging 15+ years of field experience in Southwest Missouri's variable climate conditions.
Patti Palmer
Service Coordinator
As service coordinator, Patti manages appointment scheduling and client communications. With a decade of HVAC industry experience, she ensures timely technician dispatching and serves as primary contact for Comfort Club members requiring maintenance or emergency service coordination.
Lonnie Michel
Lead Installer
Certified Daikin technician with expertise in complex system installations. Lonnie leads residential and commercial projects, ensuring proper equipment sizing and code compliance. His team implements geothermal loop fields and ductless multi-zone systems while maintaining manufacturer warranty requirements through precise installation techniques.
Chris Hunt
Lead Installer
Specializing in high-efficiency system upgrades, Chris directs installation crews for furnace, AC, and heat pump replacements. He trains technicians on latest HVAC technologies and ensures all work meets Daikin's technical standards for performance optimization and energy savings verification.
Questions
What HVAC services do you offer in Ozark?
We provide complete heating, cooling, and geothermal solutions including installation, repair, and maintenance for residential and commercial properties across Southwest Missouri.
Do you offer emergency HVAC repair services?
Yes, our 24/7 emergency service responds to critical heating and cooling system failures with prompt technician dispatching for residential and business clients.
What is your Comfort Club maintenance program?
Our bi-annual maintenance plan includes system cleaning, performance checks, and priority service scheduling with 10% repair discounts to extend equipment lifespan and maintain efficiency.
Are financing options available for new HVAC systems?
Yes, we partner with Synchrony Financial to offer flexible payment plans for equipment upgrades, including special financing promotions on Daikin high-efficiency systems.
How do geothermal systems reduce energy costs?
Geothermal systems use stable ground temperatures for heating/cooling, achieving 40-60% energy savings over traditional HVAC by eliminating duct losses and optimizing heat exchange processes.
Why choose Daikin equipment for my home?
Daikin systems offer superior energy efficiency, quiet operation, and smart controls with 12-year warranties. As a Preferred Dealer, we provide expert installation and post-purchase support.
Reviews (6)
Addison McVey
Jun 01, 2022
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We have been using their business for two years now as new home owners and they have been quick to come out on appointment times and fixed what needed fixed.
Mark Laub
May 11, 2022
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Critical: Professionalism, Punctuality Scheduled an appointment, waited around, no one showed. Called Longs, oh we canceled your appointment and no one called me. Then decided to tell me longs no longer services my area. What a joke! Word of mouth travels far.
Raymond Good
May 07, 2022
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Excellent service repairman are friendly and knowledgeable, treat you as a friend rather than a customer.
Richard R.
Aug 31, 2021
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The salesman took lots of time to spec out the right HVAC system for our house, and then made good common sense points in terms we could understand. I highly recommend calling these guys out to bid if you are looking to upgrade your system.
Erin Leighty
Jul 27, 2021
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Very pleased with the service. I had regular maintenance scheduled and they came and took care of me. When I had a problem a week later they took care of it quickly. I was impressed with both employees that came to our office. The office is also very friendly and eager to help. Great company!
Kathryn Baker
Jun 17, 2021
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We couldn't be more pleased with the professionalism and service we received from Long Refrigeration. Jesse, the technician, arrived 20 minutes prior to their three hour window, and was quick to diagnose and fix the problem. After resolving the issue, he thoroughly inspected both of our AC units to ensure we wouldn't have any future problems. Our experience was a breeze, and very reasonably priced. We won't call anyone else for future issues.
