Business Details
50+ Years
experience
Emergency
services
Your Trusted Plumbing & HVAC Experts in Downers Grove, IL
Stephens Plumbing & Heating has served Chicagoland suburbs since 1923, delivering expert plumbing and HVAC solutions. As a family-owned business, we prioritize trust, reliability, and client satisfaction through transparent service tailored to individual needs. Our licensed, insured technicians provide 24/7 emergency support, backed by a 1-year labor warranty and two-year parts warranty. With 20,000 satisfied customers, we maintain industry-leading standards while honoring all manufacturer warranties. Our team's expertise spans drain cleaning, water heaters, gas lines, and HVAC systems, serving residential and commercial clients across DuPage, Cook, and Will Counties.We operate from Downers Grove, IL, with a showroom for direct client consultations. Our commitment to quality includes competitive pricing, free estimates, and adherence to safety protocols. Generational experience ensures we address modern plumbing challenges with proven solutions. Customer feedback drives continuous improvement, reflected in our long-standing community reputation. We remain dedicated to advancing our technical capabilities while maintaining personalized service.
Services
General Plumbing
Drain Cleaning
Emergency Plumbing
HVAC Services
Water Heaters
Gas Lines
Sump Pumps
Sewer Lines
Details
- Year established: 1923
Highlights and features
- We offer 24/7 emergency plumbing and HVAC services
- Our team is fully licensed and insured
- We provide a 1-year labor warranty and two-year parts warranty
- Family-owned operation with 100+ years of local experience
- Competitive pricing with no-pressure consultations
What people say
24/7 emergency service
Professional technicians
Competitive pricing
Clear communication
Lasting repairs
Services
General Plumbing
Our general plumbing services address everything from minor leaks to major installations. We handle pipe repairs, fixture replacements, and system upgrades for residential and commercial properties. Our technicians use modern diagnostic tools while maintaining traditional craftsmanship standards.
Drain Cleaning
Professional drain cleaning services tackle stubborn blockages using advanced equipment. We employ hydro-jetting and mechanical snake methods to restore proper drainage in kitchen, bathroom, and sewer lines. Preventative maintenance options help avoid future plumbing emergencies.
Emergency Plumbing
24/7 emergency response for urgent plumbing issues like burst pipes, severe leaks, and system failures. Our rapid service teams maintain full equipment readiness for after-hours repairs. Emergency diagnostics included with all late-night service calls.
HVAC Services
Comprehensive heating and cooling services include installation, repair, and maintenance of residential and commercial HVAC systems. We service furnaces, air conditioners, boilers, and heat pumps with energy-efficient solutions for year-round comfort.
Water Heaters
Full-service water heater solutions for traditional tank and tankless systems. Our technicians handle installations, repairs, and maintenance with same-day replacement options. We offer energy-efficient models with extended warranty programs.
Questions
What plumbing services do you offer?
We provide full-service plumbing including leak repairs, drain cleaning, water heater service, gas line work, and emergency plumbing solutions for residential and commercial properties.
Do you offer HVAC services?
Yes, we install, repair, and maintain heating and cooling systems including furnaces, air conditioners, boilers, and heat pumps with 24/7 emergency availability.
What are your service hours?
Our office operates Monday-Friday 8am-5pm, but we provide 24/7 emergency service for urgent plumbing and HVAC issues outside regular business hours.
What payment methods do you accept?
We accept cash, checks, and major credit cards including Visa, MasterCard, and Discover for all plumbing and HVAC services.
Are you licensed and insured?
Yes, we maintain full licensing and insurance coverage for all plumbing and HVAC work, with technicians holding current industry certifications.
What warranties do you offer?
We provide a 1-year labor warranty, two-year parts warranty, and honor all manufacturer warranties for plumbing and HVAC equipment we install.
Reviews (6)
James I. Beaurain
May 30, 2022
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Usually excellent. This time the man who came out wasn't prepared for the job. Borrowed tools to get the job done. Was vague about final repair and more expensive than most. I've used Stephen's several times and this was the first time I'm dissatisfied.
Frank B.
May 09, 2022
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Been a client for over 25 years. They again came to my assistance recently when my hot water heater went out causing a mess. Brian performed the install and restored service in a very reasonable time. Additionally, their price was more than reasonable for the urgency and scope of services. Great service and good employees who are competent, consistent and reliable!
Tom J.
Mar 01, 2022
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We thought we had a clogged tub, when in fact it turned out to be our sewer line. The whole Stephens experience was great. We called last night & left a message to call in the morning. They called us back, first thing. They arrived a couple hours after that (quick turnaround). Chris & Pery diagnosed the problem quickly & determined it was a clogged sewer line. They worked hard to get us unclogged, which they did.
They kept us in the loop as to what was going on. This was the first time we used Stephens & will use them again. We discussed another project, Chris said they will get back to me with an estimate, via a phone call & send a hard copy of it in the mail. I highly recommend these guys to anyone looking for plumber in the Western Burbs.
They kept us in the loop as to what was going on. This was the first time we used Stephens & will use them again. We discussed another project, Chris said they will get back to me with an estimate, via a phone call & send a hard copy of it in the mail. I highly recommend these guys to anyone looking for plumber in the Western Burbs.
Mike Kouri
Feb 26, 2022
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Great plumbing company that came out within an hour of me calling. Jason was a great worker who explained everything up front.
Lana McKenna
Feb 16, 2022
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Use them for plumbing services and repairs and while I still groan every time my 20+ year old home has a new issue, it's only because I forget the quick, honest advice these experienced professionals provide and how quickly I get these things resolved. Always a good and reliable repair and actually dissuaded me from spending more money on an item I thought I wanted installed before understanding the risks. Highly recommend.
Kathy Ryding
Jan 17, 2022
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30 year customer no more. Requested a specific Toto Drake toilet that was 17 high that we had previously purchased twice from Stephens. Stephens substituted a shorter toilet and charged just under $1,000 for toilet, install and replace water shutoff valve. We did not get bids which was a mistake. Stephens said our prior toilet is not made anymore. Toto local authorized distributor told me today it has 600 of the older Drake toilets in stock and that model is still sold.
