Business Details
50+ Years
experience
Emergency
services
Expert Plumbing & HVAC Services in Southwest Michigan
City Plumbing & Heating has served Southwest Michigan for over 120 years as a family-owned and operated business. Since 1902, we have provided expert plumbing, heating, and air conditioning services to residential and commercial clients. Our team specializes in system analysis, customized strategy development, and implementation of energy-efficient solutions. With a focus on operational cost control and infrastructure improvements, we help clients preserve capital while achieving facility optimization. Our A+ Better Business Bureau rating reflects our commitment to quality and customer satisfaction. We offer senior citizen and military discounts, along with financing options for major projects.The third-generation ownership of Carey Ross and Mike Ross ensures continuity of our core values: personal service, technical expertise, and community dedication. Our 3-step process identifies inefficiencies, creates benchmarks, and delivers measurable ROI through proactive maintenance programs. Serving Berrien & Cass County, we combine century-old experience with modern technology like REME HALO air purification systems. Customer testimonials confirm our reputation for reliable 24-hour emergency service and professional project execution.
Services
Residential Plumbing
Commercial HVAC
Energy Analysis
Drain Cleaning
Air Purification
Details
- Year established: 1902
Highlights and features
- We offer over 120 years of combined experience in HVAC and plumbing services
- Our team provides 24-hour emergency service for urgent plumbing needs
- We implement a 3-step process for energy efficiency benchmarking and ROI optimization
- Financing options available for major residential and commercial projects
- Third-generation family ownership ensures consistent quality and values
Associations and certifications
- Better Business Bureau
What people say
Great service
Excellent technician
Prompt response
Professional team
Reliable company
Services
Residential Plumbing
Our residential plumbing services cover sewer rodding, drain cleaning, pipe service, and camera inspections. With over a century of experience, we address both routine maintenance and emergency repairs. Our technicians use modern equipment to diagnose and fix issues while preserving your property's infrastructure. Customers benefit from same-day service options and guaranteed workmanship.
Commercial HVAC
We provide comprehensive heating and air conditioning solutions for commercial properties. Our services include system installation, preventive maintenance, and energy efficiency upgrades. The team works with all equipment makes and models, offering customized service agreements. Businesses benefit from reduced downtime and improved occupant comfort through our proactive maintenance programs.
Energy Analysis
Our energy analysis service identifies cost-saving opportunities through infrastructure improvements. We conduct system evaluations, benchmark performance against industry standards, and develop implementation strategies. Commercial clients receive detailed reports showing potential savings and ROI timelines. This service helps businesses reduce operational costs while improving environmental sustainability.
Drain Cleaning
We offer professional drain cleaning using advanced equipment for both residential and commercial properties. Our methods include hydro jetting and camera inspections to identify blockages. The service removes buildup, prevents backups, and extends pipe lifespan. Customers receive maintenance recommendations to avoid future issues and maintain proper drainage systems.
Air Purification
Our REME HALO air purification system improves indoor air quality by eliminating 99.9% of airborne viruses and pollutants. The technology works with existing HVAC systems to clean air throughout residential and commercial spaces. This service benefits allergy sufferers and improves overall indoor environment health. Installation includes system integration and performance verification.
People
Carey Ross
Owner
Third-generation owner with over 30 years in the plumbing and HVAC industry. Maintains family commitment to quality service while implementing modern efficiency solutions. Active in daily operations and customer relations.
Mike Ross
Owner
Third-generation owner bringing technical expertise and operational leadership. Oversees project execution and technology implementation. Committed to maintaining the company's 120-year legacy of excellence and community service.
Questions
What services does City Plumbing, Heating & Air Conditioning offer?
We provide residential and commercial plumbing, heating, air conditioning services, energy analysis, drain cleaning, and indoor air purification systems.
Do you offer emergency service?
Yes, we provide 24-hour emergency plumbing service for urgent issues like leaks and pipe bursts.
Are financing options available?
Yes, we offer financing for major residential and commercial HVAC projects and system replacements.
What areas do you serve?
We serve Berrien and Cass Counties including St. Joseph, Benton Harbor, Stevensville, and surrounding communities in Southwest Michigan.
How can I schedule service?
Call us at (269) 983-6595 or use our online request form to schedule residential or commercial service appointments.
What makes your company different?
As a third-generation family business with 120+ years of experience, we combine traditional values with modern technology for reliable solutions.
Reviews (7)
Mort Lane
Mar 16, 2022
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Critical: Value Charged us almost 500 dollar's an hour for a Saturday service to unclog a sewer line total bill of 116900 for a hour and half worth of work find someone else if you have an emergency
Sue Oorbeck
Oct 20, 2021
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This is THE place to call have your problems fixed. Prompt, professional, friendly, and affordable. I wish I could give my experience a lot more than 5 stars. Service: Toilet repair
Kelly Baker
Jul 24, 2021
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Water heater install. Don't bother. Where's the zero star option? The guy who I talked to to quote me for this job never called back and when I called and left a message to ask for them to send the quote he called me back saying he didn't know who I was. Said he needed a refresher course on my job. When I had called his direct number I couldn't leave a message since his mailbox was full. Absolutely unprofessional. Luckily my tank broke while I waiting for a call back for my estimate. That forced my hand to do it myself and saved me at least a grand for what wasn't really a hard job. I just didn't have time to do it myself due to my work schedule.
Mark Goble
Jun 18, 2021
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I have used City Plumbing and Heating on multiple occasions. They are complete professionals. Today Andrew made a service call on our tankless hot water heater. He spent the time to understand them problem and remedy it. I highly recommend them.
Judy Szostak
May 13, 2021
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I've moved here from Chicago. It took a while, and a few wrong turns, but I finally found the best there is in St. Joseph. They are honest, always on time, and will explain clearly your problems and options. They won't try to sell you something if they can repair. Financing will not be your first conversation.
Adam
May 01, 2021
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City installed a new furnace and central air at my home. I may be a more picky customer than average, but they always answered all of my questions and requests fairly. They came in and got the job done quickly and so far, so good. I'll return to them for future work and would recommend them to others as well.
Paul PBPunisher Olmstead
Apr 04, 2020
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Came to my house, cleaned wrong drain that was not clogged when I was not home (the sewage to the street), then told me they couldn't help me with the clogged drain (the driveway drain) and still charged me for a service I didn't ask for. Called to complain and never got a return call. I would never recommend them.
