Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC and Sheet Metal Experts in Bend, Oregon
Since 1953, Bend Heating has been the premier HVAC and sheet metal service provider in Central Oregon. Our NATE-certified technicians deliver expert installation, maintenance, and repair services for heating, cooling, and custom metal fabrication projects. As a Carrier Factory-Authorized Dealer, we guarantee product quality and customer satisfaction while partnering with Energy Trust of Oregon to maximize energy efficiency incentives.With over 70 years of local expertise, we prioritize sustainable practices including scrap metal recycling and energy-efficient system recommendations. Our team of 75+ professionals serves residential and commercial clients across Jefferson, Deschutes, and Crook counties, maintaining rigorous safety standards and technical excellence through annual NATE recertification programs.
Services
Heating Services
Cooling Systems
Custom Sheet Metal
HVAC Installation
Ductless Solutions
Details
- Year established: 1953
Highlights and features
- NATE-certified technicians with annual training and recertification
- Carrier Factory-Authorized Dealer with 100% satisfaction guarantee
- Energy Trust of Oregon partner for tax incentive qualification
- 70+ years of Central Oregon climate-specific HVAC expertise
- Sustainable metal recycling program for fabrication projects
Associations and certifications
- Carrier Factory-Authorized Dealer
- Energy Trust of Oregon
- North American Technician Excellence (NATE) Certification
What people say
Professional and reliable
Knowledgeable technicians
Prompt emergency service
Energy-efficient solutions
Efficient and cost-effective
Services
HVAC Installation
Professional heating and cooling system installation using Carrier, Daikin, and Mitsubishi equipment. Our NATE-certified technicians ensure proper sizing, efficient operation, and warranty compliance for residential and commercial properties. Emergency replacement services available for critical system failures.
Ductless Solutions
Energy-efficient ductless heating and cooling installations with zoning capabilities. We provide Mitsubishi and Daikin systems featuring smart technology integration and same-day installation options for urgent needs across Central Oregon.
Custom Sheet Metal
Precision sheet metal fabrication for residential and commercial applications. Services include kitchen hoods, stainless steel countertops, fireplace surrounds, and architectural elements using copper, aluminum, and steel materials.
Heating Repair
24/7 emergency heating repair for furnaces, heat pumps, and radiant systems. Our technicians diagnose and fix issues with ignition systems, heat exchangers, and thermostats to restore warmth during Oregon winters.
Cooling Maintenance
Preventative maintenance programs for air conditioning systems including filter replacement, refrigerant checks, and duct inspections. Standard and Preferred service plans extend equipment lifespan and maintain energy efficiency.
People
Scott Zettle
Owner/President
Scott Zettle has led Bend Heating since 1988, growing the team from 8 to 75+ employees while maintaining family-owned values. He oversees strategic operations and community partnerships.
John Doherty
Service Manager
John Doherty manages HVAC service operations with 20+ years of local climate expertise, ensuring timely responses and technical excellence across residential and commercial projects.
Jamie Santos
Warehouse Director
Jamie Santos leads inventory management and supply chain operations, maintaining critical HVAC parts stock for 95% same-day repair fulfillment across Central Oregon.
Wade Kinkade
Residential Estimator
Wade Kinkade specializes in residential HVAC assessments, providing accurate cost estimates and energy-saving recommendations for new construction and retrofit projects.
Shawn Zettle
Marketing Coordinator
Shawn Zettle manages marketing initiatives and community events, maintaining the company's 5-star online reputation through transparent customer engagement strategies.
Questions
What HVAC brands do you work with?
We specialize in Carrier, Daikin, and Mitsubishi systems, offering full installation, maintenance, and warranty support for residential and commercial applications.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency heating and cooling repair services with rapid response times across Bend and surrounding counties.
Can you help with energy efficiency incentives?
As Energy Trust of Oregon partners, we help customers qualify for tax rebates and incentives for energy-efficient HVAC upgrades.
What sheet metal services are available?
Our fabrication shop creates custom kitchen hoods, stainless steel countertops, fireplace surrounds, and architectural metalwork using copper, aluminum, and steel.
Do you service both residential and commercial clients?
Yes, we serve 80% residential and 20% commercial clients with dedicated project managers for large-scale HVAC and metal fabrication projects.
What maintenance plans do you offer?
We provide Standard and Preferred HVAC maintenance plans with annual inspections, filter replacements, and priority service scheduling benefits.
Videos
Reviews (7)
Russell P.
Jun 01, 2022
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We couldn't get the new AC unit to turn on after the winter. BH&SM sent Erick Dickenson to check it out. I heard him comment "Something is wonky here." He found the information on the manufacturer's website was out of date and incorrect with 2017 information. Not giving up he called the manufacturer and got their tech support to walk him through the 2021 wiring for a 2 speed compressor and fixed the problem. He just would not give up. We want him to do all of our service if possible. He was great, quiet and persistent. Even found and fixed a burned out humidifier canister.
Robert Harris
Mar 29, 2022
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This company was a pleasure to deal with. They are very professional and I am very happy that I used their services. They went above and beyond to help me. I would recommend them to anyone of my friends and family. If your looking for a company that you can trust, I can tell you that I was very happy using this company and I would use them again if I ever needed them again.
Robin Williams
Feb 15, 2022
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Over the top, excellent customer service starts upon first contact. It's surprising all that the sheet metal department can do for us. So versatile in so many areas. My recent visit was with ROB. As soon as I presented my issue along with a photo I could see his creative wheels turning to find and create a solution. Very organized, competent and managed our time wisely. The problem was fixed much quicker than I ever imagined it could be and at an extremely reasonable price! I highly recommend this company!
Rosemary O.
Nov 14, 2021
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Needed sheet metal fabricated for a particular project of ours. Could not recommend more highly this company for professionalism and willingness to help and assist in the design. Rob proved to be the epitome of service with a smile
Shannon E.
Nov 04, 2021
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Our home heater went out a few days ago. Called Bend Heating and sheet metal. Samantha (Sam) took our info and said someone would be out that day. John called 30 minutes prior to arrival. He was on time, very conscientious and knowledgeable. Thank heavens he took the time and was able to fix our heater today! Thank you John at Bend Heating. You have no idea how much we appreciated you!
Jill Elaine
Oct 19, 2021
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We purchased a Carrier Infinity heat pump system from Bend Heating. The high-quality installation was professionally done by competent service people. Bend Heating was very patient with us and our DIY building project as we worked through Covid delays. And when we were ready for them, they were very responsive, and reliably showed up when they said they would. We appreciate everything about Bend Heating: the quality of the products they sell, the quality of their work, and the quality of the folks who work there.
Shannon Evert
Oct 07, 2021
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I worked with Randall. He told me it was extremely hard to find air/heater units at this time and also hard to find the help to get them installed. He worked very hard, non stop to find a unit for our home without heat. Finally found one in Billings, Montana with the help of the Carrier Crew as well. Installed today and our renters couldn't be happier. Us too! Knowledgeable, patient, hard working and pleasant. Thank you very much Bend Heating and Randall.
