Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in West Bridgewater, MA
At Pierce Refrigeration, we have dedicated over 85 years to providing exceptional HVAC and refrigeration solutions for residential and commercial clients across southeastern Massachusetts. Founded in 1936 by Leslie and Louise Pierce, our company has grown from a small family operation to a trusted regional leader with a team of 30+ factory-trained professionals. Our expertise spans heating, cooling, ductless systems, heat pumps, and indoor air quality, with a focus on personalized service tailored to each client's unique needs. We maintain a family-oriented culture that values integrity, reliability, and customer satisfaction above all else. Our history of innovation includes pioneering commercial refrigeration installations in the 1960s and expanding into clean room design in the 1970s.Today, we continue to serve both residential and commercial clients with the same commitment to quality that established our reputation. Our team's extensive experience ensures we deliver efficient, code-compliant solutions for every project. We prioritize transparent communication and work closely with clients to develop cost-effective systems that meet their specific requirements. Our emergency service capabilities ensure we remain available to address critical HVAC needs outside regular business hours. This combination of technical expertise, customer focus, and community commitment has sustained our success for nearly a century.
Services
HVAC Installation
Commercial Refrigeration
Ductless Systems
Heat Pump Services
Indoor Air Quality
Thermostat Solutions
Emergency Repairs
System Maintenance
Clean Room Design
Gas Furnace Installation
Details
- Year established: 1936
Highlights and features
- We offer 85+ years of specialized HVAC and refrigeration experience in Massachusetts
- Our team includes factory-trained, fully insured HVAC technicians
- We provide customized solutions for both residential and commercial properties
- We maintain a family-oriented culture focused on client relationships
- We offer after-hours emergency service for critical HVAC needs
Services
HVAC Installation
We provide complete HVAC system installations for residential and commercial properties. Our certified technicians handle gas furnaces, central air conditioning, and heat pump systems. Each installation follows manufacturer specifications and local building codes to ensure optimal performance and energy efficiency.
Commercial Refrigeration
Our commercial refrigeration services include system design, installation, and maintenance for supermarkets and industrial facilities. We specialize in large-scale refrigeration solutions that maintain precise temperature control while maximizing energy efficiency. Our technicians have experience with both walk-in coolers and complex industrial systems.
Ductless Systems
We install and service ductless heating and cooling systems for homes and businesses. These energy-efficient systems provide zoned temperature control without requiring extensive ductwork. Our team ensures proper placement and calibration for maximum comfort and system efficiency in various property types.
Indoor Air Quality
Our indoor air quality services include installation of filtration systems, humidity control, and ventilation solutions. We help clients improve air quality through HEPA filters, UV purification systems, and proper ventilation design. These solutions benefit both residential clients and commercial environments requiring specialized air handling.
Emergency Repairs
We offer after-hours emergency HVAC repair services for critical system failures. Our technicians respond to urgent heating and cooling issues outside regular business hours. This service ensures minimal downtime for residential clients and commercial operations that depend on climate control systems.
People
Leslie Pierce
Founder
Co-founded Pierce Refrigeration in 1936 with his wife Louise. Established the company's reputation for quality service through hands-on leadership and technical expertise in early HVAC systems.
Louise Pierce
Co-founder
Partnered with Leslie to establish the company's family-oriented values. Managed office operations during the company's formative years and helped shape its customer service philosophy.
Ron Zona
Partner
Joined Pierce Refrigeration in 1982 after earning his business degree. Became full partner in 1993 and has played key role in modernizing operations while maintaining traditional values.
Steven Ryan
Partner
Started as co-op student in 1984 and worked his way up to service technician and manager. Became partner in 2017 with focus on technical excellence and customer satisfaction.
Joel Freitas
Partner
Advanced from service technician to Commercial Installation Manager. Joined partnership in 2017 with expertise in large-scale commercial HVAC projects and system design.
Questions
What HVAC services do you offer for residential customers?
We provide complete residential HVAC solutions including furnace installation, central air conditioning, ductless systems, heat pumps, and indoor air quality improvements.
Do you handle commercial refrigeration systems?
Yes, we specialize in commercial refrigeration design, installation, and maintenance for supermarkets, industrial facilities, and clean room environments.
Are your technicians certified and insured?
All our HVAC technicians are factory-trained, fully insured, and maintain current industry certifications for residential and commercial system work.
What areas do you serve?
We serve residential and commercial clients throughout southeastern Massachusetts, with our main office located in West Bridgewater.
Do you offer emergency HVAC service?
Yes, we provide after-hours emergency service for urgent heating and cooling issues with a dedicated emergency phone line.
How long has your company been in business?
Pierce Refrigeration has served Massachusetts since 1936, providing HVAC and refrigeration services for over 85 years.
Reviews (5)
John Duggan
Jun 07, 2022
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I use Pierce Refrigeration to service my central air system on a regular basis. Technician very knowledgeable and always arrives on time. Staff is very friendly and courteous. Highly recommend this company. Service: HVAC system maintenance
Duong Ryan
Jul 03, 2021
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We called for service on our central air conditioner. Tech find out the Thermostat is not working. Installed new thermostat and charged for $540.84. Stay away from this company. Service: Repair AC
Tom O'Toole
Jan 26, 2021
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Critical: Professionalism My a/c was not functioning, assumed it need to be replaced because of age, so I called Pierce and left message asking them to take a look at it and letting them I was ready to replace the entire system. Never received a call back.
Patricia Shea-Vacca
Dec 09, 2019
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We called for service on our central air conditioner. We knew the fan motor was broken, they said a tech would need to check it out. They sent an inexperienced technician who spent 15 mins fiddling with it talking to someone back at the shop. My husband was listening. We had already had a local guy look at it, but he said he couldn't do the job now, and to call someone else, so we called Pierce. When we told the tech about the motor which he should have known because I stated the problem when I called, he said, "Okay, I'll just have them order the part for you then." I asked him to call me with a quote.
After three plus days of never hearing back, we called another company. We were not impressed with what we had experienced. A week later, we received a bill from Pierce for $236 for two hours work. The tech was here for no more than 15 minutes, and didn't fix anything or even call back with a quote for the part. Never heard anything from the tech or company again until I got the bill for doing nothing. Cannot recommend this company. The owner did respond and offered to credit my account for the $236. I appreciated that.
After three plus days of never hearing back, we called another company. We were not impressed with what we had experienced. A week later, we received a bill from Pierce for $236 for two hours work. The tech was here for no more than 15 minutes, and didn't fix anything or even call back with a quote for the part. Never heard anything from the tech or company again until I got the bill for doing nothing. Cannot recommend this company. The owner did respond and offered to credit my account for the $236. I appreciated that.
Daniel Downey
Jul 07, 2019
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Was recommended this company for central air service from an online group in East Bridgewater. Called and scheduled an appointment for the following week. No call, no show to the appointment. Now a week after the appointment was scheduled, and I still have not been contacted at all. I guess customers are expendable to Pierce. Had another company come out with no issues. UPDATE Was contacted by Ron who is one of the owners after posting this review.
He apologized several times, told me that I got lost in the mix somewhere, and said that is absolutely not how they do buisiness. Definitely seemed to be a very genuine phone call, and I appreciate it very much. Says a lot about a company when an owner makes the effort to correct a mistake.
He apologized several times, told me that I got lost in the mix somewhere, and said that is absolutely not how they do buisiness. Definitely seemed to be a very genuine phone call, and I appreciate it very much. Says a lot about a company when an owner makes the effort to correct a mistake.
