Business Details
50+ Years
experience
Emergency
services
Trusted HVAC, Plumbing & Generator Services in Hampton Roads
Founded in 1968, Guy Smith has built a legacy of excellence in HVAC, plumbing, and generator services across Hampton Roads. With over 53 years of combined experience, our team of licensed professionals prioritizes customer satisfaction through personalized solutions. We specialize in heating, air conditioning, plumbing installations, and emergency repairs, serving Virginia Beach, Norfolk, Chesapeake, and Portsmouth. Our commitment to quality is reflected in our use of top-tier products, including American Standard HVAC systems and Generac generators.Backed by a 24/7 emergency response team and over 130 years of collective technician expertise, we ensure reliable service for residential and commercial clients. Our locally owned operation maintains industry-leading standards through regular maintenance plans, free estimates, and financing options. We uphold the original mission of the Smith family founders: delivering trustworthy, community-focused service that adapts to evolving customer needs while maintaining decades-old relationships.
Services
HVAC Installation
Plumbing Repairs
Generator Services
Drain Cleaning
Sewer Line Repair
Details
- Year established: 1968
Highlights and features
- 53+ years serving Hampton Roads with HVAC expertise
- 24/7 emergency response available year-round
- Financing options with approved credit available
- Locally owned with 130+ years combined technician experience
- Licensed and insured professionals for all services
What people say
Came same day
Very professional
Quick response
Knowledgeable staff
Great experience
Services
HVAC Installation
We provide expert HVAC installation for residential and commercial properties using American Standard equipment. Our licensed technicians ensure proper system sizing and energy-efficient operation while maintaining manufacturer warranty compliance through certified installation processes. Serving Hampton Roads since 1968.
Plumbing Repairs
Emergency plumbing repair services available 24/7 for burst pipes, clogged drains, and water heater issues. Our certified plumbers handle residential and commercial needs with minimal disruption using modern diagnostic tools and repair techniques across Tidewater Virginia.
Generator Services
Complete generator solutions including installation, maintenance, and repair of Generac systems. Our technicians provide automatic transfer switch setup and fuel line connections for whole-home or essential circuit backup power during Hampton Roads weather emergencies.
Drain Cleaning
Professional drain cleaning using hydro jetting and sewer camera inspections to resolve clogs and prevent future blockages. Our 24/7 service team maintains commercial and residential drainage systems across Virginia Beach and surrounding areas.
Sewer Line Repair
Advanced sewer line repair using trenchless technology and hydro jetting equipment. We diagnose and fix underground pipe issues with minimal property disruption for homeowners and businesses in Chesapeake, Norfolk, and Hampton Roads.
People
Brian Nelson
Co-Owner
With over 30 years in the HVAC industry, Brian Nelson co-owns Guy Smith alongside Bobby Rhodes, maintaining the company's legacy of quality service since 2015.
Bobby Rhodes
Co-Owner
Bobby Rhodes brings 30+ years of HVAC expertise to Guy Smith as co-owner, partnering with Brian Nelson to continue the company's tradition of excellence since taking ownership in 2015.
Questions
What HVAC services do you offer?
We provide complete HVAC services including installation, maintenance, and repair for heating and air conditioning systems using American Standard equipment across Hampton Roads.
Do you offer emergency plumbing services?
Yes, our licensed plumbers provide 24/7 emergency plumbing repair services for burst pipes, clogged drains, and water heater issues in Virginia Beach and surrounding areas.
What generator brands do you install?
We specialize in Generac generator installations for whole-home backup power systems, including automatic transfer switches and natural gas or propane fuel line connections.
Are you available for commercial services?
Yes, we offer commercial HVAC maintenance, plumbing installations, and generator services for businesses in Norfolk, Chesapeake, and Virginia Beach with 24/7 emergency support.
Do you provide free estimates?
We offer free estimates for HVAC system replacements and new installations, including second opinions on major repair needs for heating, cooling, and plumbing systems.
What areas do you service?
We serve Virginia Beach, Norfolk, Chesapeake, Portsmouth, and surrounding Tidewater areas of Hampton Roads for all HVAC, plumbing, and generator service needs.
Reviews (4)
Kevin Jones
Jun 16, 2022
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Nice and friendly but geez, very very expensive. $350 for first pound coolant and $180 for every pound after that. $360 an hour to find leak. My neighbor charged me $175 for 6 pounds which he did state was cost. Seems like Smith could have better prices. Think they like to push new stuff which I understand but times are difficult. Previous visits were going to charge me $650 for a $20 capacitor and starter. Went on Internet and bought 2 for $35. Then they said they would charge me $250 to change it which is at max a 15 minute job. Need a new system, good as any but will shop around next time for future visit consideration.
Charles Johnson
Jun 06, 2022
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Scott Gordon did the install for my on my a/c and furnace. He arrived early and got started immediately. He did an outstanding job with the install. He was very pleasant as he went about his work. Upon completing the job, everything was cleaned up before he left. I was truly impressed. This young man is certainly an asset to your company. 5 stars all day!
Kelvin Diaz
Jun 05, 2022
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Would recommend to anyone. Very professional, hassle free, understanding of your needs. We are a large family and took care of us by providing window units while we got to our install date. Relatively fast turn around and very friendly techs. Services: Heating system installation, Install AC
Lisa A. Williams
Apr 23, 2022
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My a/c system needed to be replaced. I called an air conditioner company (I won't name) & knew I was not going to use them based on the unprofessional tech & trainee that came out. The invoice they had sent the next day via email was 4 lines long asking for a ridiculous amount of money. I was worried because the weather is getting warmer. I was referred to Guy Smith by my daughter's handyman. I called Guy Smith & they sent Phil out to me the same day within 2 hrs. Phil was professional & thorough.
He made sure I had a clear understanding of the entire process & he followed up immediately in writing (with photos) via email of everything discussed. The installation techs came the next day & installed my new system. Joshua & Jarrod did a great job. They were professional, knowledgeable, polite, & cleaned up behind themselves too. I am pleased that I chose this company & would definitely recommend them to friends & family. Thanks for taking care of our home.
He made sure I had a clear understanding of the entire process & he followed up immediately in writing (with photos) via email of everything discussed. The installation techs came the next day & installed my new system. Joshua & Jarrod did a great job. They were professional, knowledgeable, polite, & cleaned up behind themselves too. I am pleased that I chose this company & would definitely recommend them to friends & family. Thanks for taking care of our home.
