Roland J. Down Service Experts has been providing heating, AC, indoor air quality, and plumbing services to the Albany community for over 60 years.

Contact Details

  Website
  City Scotia, NY
  Zip Code 12302
  Address 13 Airport Rd
  Phone Number (518) 417-2938

Products & Services

Furnace Service and Repairs in Albany

Furnace Installation—Having your HVAC systems hooked up by an Expert is extremely essential to stop any future issues or needless repairs. Our Experts at Roland J. Down Service Experts can also help you in recommending which furnace is a good match for your home. Getting the size correct is critical, as one that’s too big or little can have an effect on your heating costs and ongoing efficiency.

Furnace Maintenance—You've heard it repeatedly, but regular maintenance for your HVAC system is the best approach to avoid and boost efficiency. Ongoing tune-ups help your heating have a longer lifetime, perform properly and offer the highest efficiency achievable.

Furnace Repairs—If your furnace isn’t operating right, our Experts can check the complete health of your system. It's easy to log on online and research why your furnace isn’t heating, but there might be an additional reason that needs a skilled opinion.

  • I would recommend this business

Technician was prompt, cordial, and polite. Performed maintenance in a reasonable time frame. HVAC system is up and running with no issues.

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Overall ratingExcellent

  • I would recommend this business

Justin and Ben were great! They were on time and explained everything in detail. The entire experience from the sales visit to install was efficient and easy to deal with.

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Overall ratingExcellent

  • I would recommend this business

From sales person Cheri to installation we had nothing but great experience. The young men, Mike, Rusty and Ernie that came to install the heater, AC and hot water tank were courteous, friendly, very professional and fast in having them all up and running in no time. We will always deal with Roland J Downs as we have for the last 41 years

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Overall ratingExcellent

  • I would recommend this business

Professional, decent price, prompt. They were available on a weekend (which was a lifesaver) and were at least $100 cheaper for dispatch than the other companies I called. The tech that came asked really poignant questions and immediately figured out what was wrong with our unit. He fixed it right up and our AC has never worked better. We will only ever use these guys now and I’ll recommend them to anyone who asks!

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Overall ratingExcellent

  • I would recommend this business

Ethan and Kevin were great and made the process easy. Explained everything in detail and made sure they left the work area clean.

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Overall ratingExcellent

  • I would recommend this business

I've had only good experiences with Roland J Down. We signed up for their service contract and would recommend it. Matt Mau was wonderful to work with. Honest, helpful, and forthcoming. I've tried other local contractor's and did not get this great service.

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Overall ratingExcellent

I've been a customer of theirs for several years now after they installed a new, fairly pricey HVAC system for us. It works well so I have no regrets about installing it, or the price tag. I find their technicians to be quite skilled and friendly and that their prices are within the ballpark of their competitors. However, they do really hound you to make service appointments, which is ok -- I understand the benefits of maintaining the system - - but getting them to show up within the scheduled timeframe is sometimes a real challenge. My latest appointment is typical: I had an appointment scheduled between 10-12 and they called at 11:00am to say I was next on the list. At 11:30am, I called to check in (I had to leave at 1pm) and they told me they'd be showing up an hour late. I said let's reschedule and then suddenly a technician was available who could get there immediately. He did, and by 12:23pm he was done. I'm very happy with the response and the technician, who was a really nice fellow. My only complaint is that if I hadn't called and gotten kicked up in priority, the appointment probably would've run over my hard stop at 1pm.

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Overall ratingGood

  • I would recommend this business

With this cold front moved in our furnace stopped working. Many companies denied us a visit because we were not established customers. It was freezing out and the temp dropping inside. They agreed to send a technician asap. They were swamped and someone still came way after hours. He was friendly and knowledgeable. We were up and running quickly and greatly appreciate being fit in. Will schedule maintenance for the furnace with them going forward.

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Overall ratingExcellent

Customer Testimonials

Great experience as usual with Roland J Down. Grant is an outstanding technician and I appreciate all the time he takes to answer my questions and explain the operations of my boiler. He provided great service and I will ask for him to return to my home in the future.


Ethan and Kyle did a great job installing our new heating system. They were thorough and professional. Highly recommend them.


AJ and James did a wonderful job on one of the hottest day of the summer. The heat index today is around 100!! These gentlemen worked non stop for 6 hours with no break, what a huge project to replace the old unit. Very professional and showed us the new system. It is wonderful to have a/c again and it is working great.

Social Activity

@TeamHJones1 Thanks for the shout out!
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Our HVAC systems do a lot for us, lets show them some love this Valentines Day! Here are some ways you can care f https://t.co/I88MBj62ul
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Today is #InventorsDay and that got us thinking about all the great inventions we take for granted every day. There https://t.co/BtHHncpnxy
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Today is #NationalHomeWarrantyDay! As homeowners, we all want whats best for our homes, which leaves many of us wo https://t.co/ZyKFltq1HX
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@TeamLWalker We're so glad we were able to help out! Stay warm.
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@lauxmyth @Social_Moi @AdamTwoNames Thank you. This has been forwarded to management to let them know.
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@lauxmyth @Social_Moi @AdamTwoNames Hi! Thanks for the tag! Yes, this is a legitimate letter. Please contact our c https://t.co/bWQB44qt6G
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@lbjgrace We regret that you feel that we were not able to provide the service needed and would like to look into t https://t.co/Tkhs75OAMS
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