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Interstate, the Heating and Cooling Pros, have been in the business since 1989. We currently install over 600 domestic and commercial jobs a year. We service all makes and models, and cover the entire Finger Lakes Region. All of our installers and service technicians go through extensive training and perform to the best standards within the industry.
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Reviews (18)
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Lana Dean
Jun 21, 2022
The technician, Bill was absolutely outstanding! Not only was he early, he spent quality time doing our services. He was polite, concerned, caring & extremely knowledgeable! We couldn't have asked for any better service! He is the first one who has ever done what should have been done! He also found a severe issue that could have been extremely costly to us!

We are so thankful for Bill! Top notch service from him! We can't say enough about him. So professional & customer oriented. Definitely will have him again in the future. Bill, please know your one of a kind! Interstate has a fabulous employee!
Andrea Morey
Jun 12, 2022
Our water went out late last night, and after calling a few other plumbers that said they did not service our area, or did not have time today, I called Interstate. I wish I had called them first. The plumber showed up in the service time window provided and diagnosed the problem quickly. It was a simple fix with our well pump and he explained to me what happened, and any potential issues in the future that they could also take care of. The price was reasonable. I will be using them again in the future.
Aimee Sharland
May 28, 2022
Ricky Sanford did great work! He took time to see if the water heater could be fixed or if I needed a new tank. I needed a new one, but I was so relieved the job could be completed in the same day. He went to get the parts needed and came back to finish it right away! First time I called here for work done, and I was very happy with it. Would recommend!
Sarah Plant
May 24, 2022
Rick Sanford inspected our home and provided honest advice in an effort to save us money. We opted to install a new furnace and air conditioner. Rick had us scheduled for installation the next day. After the job was completed Rick came back to ensure everything was done to his standards. He went above and beyond to make sure this experience was a good one.
Bridget Page
May 19, 2022
The time window I was given for service was 12-2. Rick Sanford arrived promptly at 12:00 and was very professional and knowledgeable. He was able to diagnose the issue and showed me what was going on. I have dealt with several other companies and interstate is by far my favorite. Services: Plumbing pipe repair, Outdoor plumbing system repair
Machelle Shorey
May 15, 2022
Just had my new AC unit installed. THEY WERE AMAZING! Done via my home warranty. They came quick and had it installed in no time. Rick Sanford was fantastic! (And Pete too) Rick explained everything and answered all of my questions. HIGHLY RECOMMEND! Thanks again!
Sergio Gangarossa
Mar 27, 2022
I had issues with my HVAC system. Ricky Sanford was assigned to come and diagnose the issue. Ricky was on time, professional and overall a pleasure to work with. It's refreshing to see someone who cares both about their craft but just as much about the customer. Ricky was quickly able to diagnose my issue, properly explain the issue and then provide recommendations for next steps.

After my initial encounter with Ricky I was able to work with Alexa at the front desk to get the next steps under way. She was great to work with as well. When it came time for the final solution to take place, I specifically requested Ricky to be the one to come back. I highly recommend this Company, specifically Ricky. I have full confidence in their work and their customer service.
James Steimel
Feb 22, 2022
I had an American Home Shield order for a furnace that went out in the middle of January in upstate NY. The ladies in the office were very helpful keeping me updated on my work request. Ernie was a professional and efficient worker. I have no complaints on the work they did. Extremely happy to have a working furnace again. Would recommend to anyone.
Christine Swiatlowski
Feb 15, 2022
My furnace stopped working after midnight on a Friday, on one of the coldest nights this winter. After trying several places who advertised 24 hour emergency service, no one could come until the following morning. I ended up calling Interstate Heating and Cooling, and the technician came pretty quickly, given the weather conditions. Diagnosed and fixed the problem quickly and professionally. He was very courteous, and explained the issue and what he was going to do. This wonderful service has earned them a new customer!
Caren VanOpdorp
Dec 27, 2021
Liam was outstanding! Very professional. I would give him a 5 out of 5 rating
Rick Lowe
Dec 23, 2021
Had them install new HVAC system using the Mitsubishi blade system. Very efficient and great units. Installer was professional and cleaned up the mess. Unfortunately, the outdoor units were in front of the electric meter which wasn't code. I needed to have them come and move one of the units. It took 5 weeks to finally get someone back to move it.

They were not very communicative during this time and made appointments then didn't show. Ultimately they did the job and everything works as it should. Without the issue it would be a 10/10 for services. As it was, 6/10 as it took a lot of follow up.
Mike Gallagher
Dec 23, 2021
They did a very professional looking job. Everything works great. Good communication through out the installation. Services: Duct and vent installation, Heating system installation, AC installation
Matthew Sweigart
Dec 21, 2021
Paid for a tech to come assess a problem I was having with a steam boiler pipe. First red flag the tech kept saying what he thought would be the "easiest" way to address the problem, not the correct way. Then I waited over a week to hear back for a quote and nothing. I called their office twice over the course of the next two weeks to see what was up. Each time I was told they would be emailing it over asap. Nothing ever came. Save your time and money use another company.
Amanda Smith
Nov 28, 2021
Hello. I have used Interstate twice. Every person I have dealt with, has been EXCEPTIONALLY nice, and very professional. I thank you for your expertise in installation, and kindness in customer service. A+++ Services: Duct and vent installation, Installation, Duct and vent cleaning
Joseph Hadac
Nov 15, 2021
I had a claim through American Home Shield and it would have been a total nightmare if it wasn't for the staff here at Interstate. Alyssa and Alexa (I think was their names) were extremely helpful at getting me updates and explaining the process. Infinitely better then the people at AHS. The first tech, Nate, is knowledgeable and personable. He explained everything to me and was very thorough in assessing my furnace.

He found a crack in the heat exchanger that could have been a serious issue. He only found it because he was so thorough. Cary was part of the installation crew and was very professional. Him and his partner were on time and got the new furnace installed faster than expected. It looks great and they had it warm for me when I got home from work. If I were to upgrade my air conditioning anytime soon I would call Interstate.
Romer Zerpa
Nov 03, 2021
I just went to my friend house in Geneva and I found that the water distribution system that they did was far away from being professional. They install a water softener and didn't separate the hose bibbs and toilets lines. You don't hook up the toilets and hose bibbs to the water softener. The whole system was undersized, the hot water makes an s turn, there are several dead ends with caps all over.

All the ductwork has holes in all connections, the refrigerant lines are kinked and they did a very bad wiring practice. Dangerous though. Now, the water softener is not in operation, they have to wait long time to get hot water, the water is not treated, and the whole system is jacked up. The one who did it, of course, didn't have a clue of water supply systems. Watch out for those clueless guys that work for that company.
Garrett
Oct 17, 2021
Interstate replaced two furnaces in our house through a warranty. Neither furnace was installed to code. But when we asked about it after the work was done, they said they were provided parts through the warranty and anything not included was just too bad. The professional thing to do would have been to ask if we wanted to spend a little extra money to make it safe and up to code, to which we would have said yes. Now we're hiring actual professionals to fix what they couldn't do right the first time
Russell Meszler
Sep 16, 2021
We just had an 18k BTU Mitsubishi hyper heat split unit installed for our garage gym. The installers did a VERY neat job installing and hide all lines, etc. All phases were explained and they did what they said they would do when they said they were going to do it, which is rare today. The installers were actual employees of the company as well. The unit works awesome and VERY quiet as well. We will take all of out HVAC business to interstate now! Thanks!