Harlan Heating & Cooling

He supposedly reconnected our thermostat wire. He didn't clean the connections or press the plastic down for a tight connection on the copper line. Charged my wife 50 dollars to clean it when it wasn't even cleaned good. The wire came apart not even 2 weeks of using our condenser. He tried to say he would charge me $150 to fix the wire I fixed in 10 minutes. He took advantage of my wife because she doesn't know much about hvac. He blamed my dog for everything even before he saw the wire and got to my house.

George is condescending, rude, and patronizing. He ignored me the whole time I was in his presence, made it very clear he did not want to be on this job, and he only came back inside the house to have me sign the paperwork, and made me feel that because I'm a woman, I don't need to know or deserve an explanation on what's wrong with our AC. I had to actually ask him what his diagnosis was.

He then proceed to berate me in an accusatory manner that we were trying to get him electrocuted because of the "shotty wire work" on an AC unit that we've never had looked at prior because we've only been in the house for a month. He had called my fiance prior to let him know his "discoveries" and tried to blame it on him as well and then lectured me again when he had me sign the paperwork, already knowing we had no idea and we're brand new homeowners.

Sorry that my fiance and I are not knowledgeable in HVAC or electrical work, and to assume your customers would, is asinine. It's why you're there in the first place! He then proceed to tell us this is work for "an electrician". We had two people out since to review and inspect the AC unit, one of them being an electrician and both said that Harlan was being lazy and looking for any excuse to not do the job and that the working conditions were completely safe.

The electrification was flabbergasted that he was sent out to inspect something that AC tradesmen are completely capable of and expected to do. We weren't surprised to hear this, as we were left feeling that all components of an AC unit should be within the job description of what a heating and cooling company should be able to fix. I would absolutely never recommend George or anyone from Harlan Heating and Cooling based off of this experience and we let our home warranty company know as well that he should not be a recommended vendor to work with.

Very impressed with Harlan. We had a company come out to do a yearly inspection, they not only told us we needed to change our furnace out but when they left, our furnace that had been running fine before didn't work. Harlan came, troubleshot the issue with it not working and then fixed our furnace instead of replacing it. Thankfully he was able to get out quickly and get it taken care of for us before the winter storm.

George came out to service our Granger, IN and South Bend, IN house. Honest and decent pricing. Hard to find folks like him these days. Services: HVAC system maintenance, Repair HVAC

As the Owner of a Service Business Myself. I am so Happy I called Harlan Heating. Our AC went out on Saturday night. And George Had us up and running By Noon on Sunday. Every time the AC Comes on I say thank you George. Especially when it's going to be Near 90 all this week. Superb business and Thank Goodness he Gad all or the Parts that were needed to fix our Problem.

George was very diligent in finding the root cause of our problem. He located the obvious leak but searching farther he identified a second leak internally on the evap coil and also identified a mismatch between the size of the evap coil and the size / volume of the condenser. George replaced the internal evap coil and rechecked thoroughly for any unidentified leaks, recharged the unit and verified the repair.

I was very impressed that he called me later to confirm that the unit was operating properly. It was the most satisfactory service experience I've had in years. Thanks George for being a true professional and caring about your customers!

George was very knowledgeable and helpful, and gave us tips about the heater's filter system. He took the time to explain what he was inspecting with the heater and what he found. He was also on time, professional and friendly. Service: Heating system repair

Harlan has done great work for me over the past four years. George is very professional and personable. He has done my yearly maintenance. I've also needed him to repair one of my AC units and two of my furnaces during this time. He has done a great job keeping some older units operational. When it's eventually time to replace them, Harlan will be my first and only call.

We had a great experience with Harlan Heating and Cooling when we had to replace our furnace. Everything was done in a professional, timely, and honest manner. George was very accommodating and took the time to answer all of our questions and concerns in detail. Everything is finished and the furnace is working great. We will definitely call Harlan next time we have any heating or cooling issues.

George came out due to a furnace not firing up. He checked a few things and it started working every time. He admitted he was stumped but he kept at it. Finally found a loose main connector on the control board. Problem solved. Took quite a while to find the problem, but still only charged me for a service call. I had never used his services before, but now I will never use anyone else. Excellent guy and excellent work!