Hacienda Air

I have been using Hacienda Air for several years. We like Ryan Lum and request him for each service visit. He is knowledgeable and profesional. I like the service program where I receive two visits a year to check out the air conditioner and the furnace. In Dec 2020 I made the decision to replace our air conditioner and furnace through Hacienda. The crew did a great job! Both my wife and I are totally pleased with the company and our service guy, Ryan Lum. Joan and Vincent Colucci

Nicholas was very prompt and professional. Also very thorough and explained everything very clearly. He was very polite and well-spoken and friendly. Have been using Hacienda for several years and would highly recommend them. Their maintenance agreement is great! Services: HVAC maintenance, Heating maintenance, AC maintenance

Nick was very professional and very friendly. Checked the furnace thoroughly. I have used Hacienda Air for years. Ryan Is very honest and pricing is very competitive in the market. Service: Heating system maintenance

They are truly the best, I highly recommend them. They definitely know their business.

The tech was very professional and knowledgeable. He informed us numerous times on what he was doing and gave us options. I would gladly recommend him to others and use their services again.

Bought my new AC unit from them. Very professional always on time and price was fair.

Had my spring Tune up done a couple weeks ago. Today Ryan Lum came due to a condenser fan motor, blower motor, and low refrigerant. Everyone at Hacienda Air is amazing Ryan Lum is a great tech. Knows his stuff. I have nothing but good things to say about the company. Shows up on time. A company I would recommend to everybody. I called yesterday and today Ryan Lum was out here to fix it and it's working amazingly. Thank you guys.

Turned my air on for the first time of the year. Worked for a short time and then stopped. I was leaving town in just a couple days and did not want to return to a warm home. Called Hacienda Air and they could have a technician out the next day. Ryan called the next morning to tell me he would arrive at the appointed time. He came, quickly diagnosed the problem and fixed it for a fair price.

He was very personable, explaining what he was doing and worked very efficiently. I was very happy to have my problem taken care of and not have to worry while I was out of town!

Technician Ryan Lum of Hacienda Heating & Air just left my house. My heater had gone out and he fixed it. As a long time Vegas resident I have had many (too many) repair people come to my house. Not only did he fix it but I know enough to see that he did not try to expand the job. He replaced the part that was broken. And even though the job was far from free I don't feel gouged like I have with previous companies' bills. Before he left I told Ryan like I'm going to tell you: When the next problem arises, (summer ac probably) I will feel good about calling him again.

Hacienda Air gets a top rating from me. They sent a technician who explained what happened to my AC - plain and simple. Thank you for getting my house cool again just in time for 100 degree weather!

The technician from Hacienda Air was scheduled through my property management company Cortis. I spoke on the phone with the dispatch whose name was Nina and she told me the technician will be coming next day at noon. Next morning right before noon I called again just to make sure the tech is on the way, but this time Nina claimed that the technician is actually coming in the window between 12 and 2 pm, which she never mentioned in the first place and I already planned my day around that 12 o'clock appointment, and had to cancel things I planned for the rest of the afternoon.

Around 1:30 pm I called again to get the update on the status, she informed me that the technician is tied up on the other side side of town and now it looks like he won't be coming before 3 pm. Needless to say there was no one apology for misunderstanding and no sense of importance of other people's time. When I expressed legitimate discontent about the having to wait for 3 hours beyond the scheduled time, Nina said that their company is not obligated to service me in any way and the technician is merely coming out to give the second opinion about the AC unit.

Before I was ready to say something she hung up the phone. I wonder who are the people they ARE obligated to service. Their technicians might be top-notch specialists, but this specific dispatch Nina, has no idea what customer service is and simply shouldn't be at the front lines. Note: This review is about my experience with the dispatch of the company only.

The technician finally did came out and seemed knowledgeable. My property manager however decided to go with another contractor, which I'm sure had something to do with the attitude of the dispatch among other things.

This guy has integrity. So often, you wonder if you can trust repair companies, but this is one who does the job right and keeps his word.

First time using this company after being ripped off by other cos. Found through our church.they have f one m as in tenancy there for years. I'm surprised there were no reviews but so far I was impressed with thoroughness and honesty. A little pricier than sone of the deals put there.but our experience has been it's not a deal when a company lies or rips you off later. I'm hoping to have a long relationship w this company. If it proves to be bad I'll amend my high rating. For now they serviced our two furnaces and did a great job.