Drum Oil And Propane

We have used Drum Oil & Propane for over 20 years. We have never had an issue with propane delivery or with the repair/maintenance of our furnace/hot water units. The Drum family and staff are a pleasure to do business with.

Andy came to check my furnace on 1/31/22 & did a very thorough & professional job. He explained everything he did & what parts needed to be replaced - very pleased with Andy - he's a great representative for Drum Oil!

Called in January 2022 (not sure of the exact date) to report the spell of propane outside our home. I was told it was a super busy day due to the extreme temperatures, which I understood. I was told a technician would contact me by the late afternoon. Within about three hours I received a call back that he would be there shortly. I believe his name was Travis.

I have two tanks, one for the house and one for the garage. After some testing on both it was determined that one tank did have a leak. The unit regulator (I may have the wrong name) was replaced and pressure tested. I am extremely happy with Drum Oil and Propane service. Their customer service and repair are top notch.

Drum Oli and Propane has been a valuable partner and vendor in my life since I moved into the area. Besides the many programs they have for Propane delivery, Drum has been the company that has replaced my heating system- air-conditioning system and hot water heater in the past few years. The people within the organization are experts in upgrading these important systems but also are exceptionally trustworthy!

We have been doing business with Drum Oil, I think since it started. My Grandfather, father and for the last 40 years ourselves. We have always received outstanding service.

Wonderful people, great service. I have been using Drum for my propane and boiler installs and service for over 2 decades! I highly recommend them!

Amazed. I just had one of those Mitsubishi hyper heat pumps put in to use as a air conditioner -auxiliary heat unit. Its now 9 degrees out an I, m getting 112 degree heat output from this unit! I cant believe its pulling this much heat from frigid temps outside. I think I see a sad face on my oil tank! The oil burner unit is now the emergency back up. Very satisfied. Teri

Good folks. They have alcohol free gasoline for my equipment.

I had worked with Drum Oil a few times before on some service calls and everything was fine (so I thought). Why I'm leaving a one star because I wanted to get new furnace and AC so I asked for estimate they came out told me two weeks they would have something. Two weeks came and passed. Called to check in said give them a few more days. Called week later, told get back to you tomorrow.

I been waiting for that phone call for almost two months. I know my job was less ideal but at least respect me enough to tell me you can't handle the job. I spent most the summer without AC because I waited for you. I had another company come out.same day estimate. The red flags you told me I had, they handled no issue.

Drum Oil did a fantastic job on our new furnace and AC unit and also kept us on budget which could have been made much worse with COVID 19 inflation cost. Mike and his team really care about their customers and are extremely knowledgeable in making recommendation on equipment / product to meet our needs. I would highly recommend using them for your future heating /cooling needs. Joe

The guys from Drum installed my propane tank and did a great job. It was obvious after talking with them they they really knew what they were doing. Left me with a really confident feeling.

Had Drum Oil install a new propane tank and put new lines into the cottage for a fireplace insert. Prompt, courteous, and professional. Jake has been out several times to inspect and work here - he and his crew are the best! Thanks again - Pat and Regina

I used drum oil as my propane supplier out in Royalton. They were very accommodating when it came to getting a tank and temp line installed in a rush during construction when the weather turned as soon as my gas lines were installed. They also were easy to work with when it came to placing the tank where I wanted so it was in a good location away from my house.

I have been with Drum oil for over 15 years+ Maybe closer to 20. I have had the best customer service over the years. They have come out an filled my tanks when I ran out (my fault. i forgot to check and call them with an order) they came on a Sunday night and filled me up. No extra fee for doing this. Then I smelled a leak and they immediately sent someone out on a Saturday afternoon to check.

It was leaking at the tank. I had a scheduled service appointment today April 13th with Jake to come look at our outside line (we are installing a deck) and to see if it needed to be moved. (it doesn't) However Jake noticed my tanks were looking a little rough and he offered to replace them and freshen everything up! Talk about customer service! Jake has the best attitude for the job! ' Do not hesitate to become a customer with Drum Oil.

They are a local business in NY State! Why send your hard earned dollars to a Canadian business or some other company that the owners live in a different state. Keep NY dollars in NY Sate. If you want to see our state grow then you have to start supporting OUR businesses!

Drum Oil is always very responsive to my needs. When my furnace blew, they helped me shop for a new one. The installation was done very well and efficiently. The system has worked well since. I have always felt that my interactions with Drum have been honest and they have been reliable.

Drum Oil has the best customer service! They are a local NY State business that have been in business for generations! Support your home town business. They are always very helpful when I call with questions. Their prices are great but their Customer Service is outstanding! Yeah you may find a cheaper furnace or cheaper propane but you will end up with no customer service. You will only wish you went with Drum Oil. I have been a customer for 15+ years and I plan on another 15+ years!

Drum Oil is always right on top of anything we need to heat our home and hot water. Their prices are fair and their technicians are the best I;ve worked with. No problem has gone unsolved! They come quickly too even though we are on the outer edge of their service area. Thank you for a level of customer service that others just sadly no longer provide!

Drum Oil and Propane provides EXCELLENT service. The technicians are knowledgeable and friendly. After they have completed their work, the area they worked in is clean. Drum Oil's office staff, and delivery men, also provide friendly and courteous service. In the forty-one years we have lived at our residence, we have had other companies provide us with fuel oil and propane. NONE of those companies came close to providing the service Drum Oil and Propane provides!

This is the place to go for propane tank certification, refilling, and replacement. I brought in three tanks. One was rusted through so I replaced it with a new one. I've never had such a nice tank. Before I would do the tank exchange at the big box store and leave with a rusty banged up product and endure poor service. This was very affordable.

Another tank was old but just needed to be re-certified. They do that. Bottom line. It's a family owned business that takes care of their customers. Update: my 88-year-old father wanted to replace his furnace and add central air to his house. He asked me to call drum oil and propane. I presumed because their name has oil and propane in the title that they didn't do gas furnaces.

Boy was I wrong. Our family is so happy with the service and the attention that Drum gave to my father. It's an old house, so it was a challenge. We received three quotes with different options within 48 hours. All were very reasonable. The installation took place shortly afterwards. I was impressed with the quick turnaround. I was even more impressed with the level of service.

They were very patient with my father. They worked hard. And completed with superior workmanship. If you need a furnace or central air I would highly recommend Drum Oil and Propane.

I have never had a problem with Drum Oil. In fact they went out of their way to ensure that my needs are met as i have a tank that can only hold a certain amount and they still deliver as promised. Thank you Drum Oil.