Donovan Heat & Air

We have been clients of Donovan's for over 25 years and through three homes. We have never been disappointed. They do what they say and say what they mean. Excellent customer service. I highly recommend Donovan Heat and Air!

I am extremely impressed by Donovan's Heat, A/C and Electric. Brandon was our initial contact with their team. He worked to assure that our a/c replacement met our needs and was helpful by explaining all our alternatives. Brian and John led our install team. They arrived on schedule and worked diligently to stay on schedule to minimize our homes down time.

Something that was impressive is that they recognized a need for additional support in the install and more team members were called in to insure the job was completed on schedule. The entire experience was excellent and I would highly recommend using Donovan's for you heating, A/C and electrical needs.

I have been a Donovan Heat, Air & Electric customer since 2018 and would highly recommend Donovan for your A/C needs. They have a maintenance plan that is affordable and includes a bi-annual inspection and maintenance agreement customers receive discounts on service products and repairs. Their customer service and technicians are outstanding, Terry is one of my Technicians and I truly get the impression that he as well as the company care about their customers.

I've had a few issues with my A/C and all were resolved in a timely and professional manner. If you are looking for an A/C company with integrity and value for your dollar, I would highly recommend you give Donovan a shot.

My AC was cutting itself on and off and ice was on the handler. It was 97 degrees outside and I was panicking that I would have to go through a hot night without any AC. I looked up different AC companies and saw the great reviews for Donovan. I called around 10am and they had somebody to me by 2pm same day! The worker Ryan was super helpful, found the issue fast and gave me solutions.

I had to get a new AC. There was no hard selling and pushing me to get it done like other companies I've worked with, he made me feel that all my options were just that, mine. He went over financing options and emailed estimates to me. I immediately called later that evening and set up for service. The installer Damon and other guy was prompt and installed my AC perfectly.

I was even called by a nice young lady the next day to make sure everything was up to my standards and the techs cleaned up after themselves. I was so pleased with the customer service and the fact that they send you pics of the techs that will be coming out to your home. A few days after the installation they even sent me a beautiful gift box thanking me for my business, wow! It's the little things that make you feel appreciated by a company and this was it. Thank you Donovan! You have a customer for LIFE!

While we have used Donovan for several decades, we certainly appreciated their response and professional expertise when our AC began to fail the other day. A very professional man came out on the same day, evaluated the equipment, ordered and scheduled a full installation within a few days. The crew that came out was extremely professional, managed the installation with confidence and offered us a full review of their work. Excellent Service, highly recommend!

I've never had a bad experience with Donovan's A/C guys. They're "top shelf"! My power bill is often under $100 a month because they designed an excellent system with plenty of returns that I didn't realize I needed because of that the system doesn't work as hard as it might have and it will last longer and trust me I need it to last longer as I purchased a pricey system.

Glad I went with Donovan they were the cheapest but you see their vehicles EVERYWHERE. I rarely don't come across someone complaining about them I think they're vehicles are out there installing new systems and doing the biannual maintenance because they are trustworthy company!

Wow! I am so glad I called Donovan! Our blower blew out and I called the lady on the phone was super nice, professional, and was so sympathetic! I received a text instantly about when the technician would be here it was so awesome! They are so organized I love it! The tech came right out he was so nice and professional! They fixed it right away! We were both so impressed by how professional this company is and we feel so blessed that we found them! Highly recommend using Donavan!

I had a Carrier Comfort 15 installed. I was surprised as I ordered it on Friday and it was scheduled for install on the following Monday. Nicholas arrived at 8PM and commenced work with his assistant Preston. They worked diligently removing the old system and installing the new system All work was completed by 3PM, and I was given a lesson on using the programmable thermostat. All of the old system was removed and they were very thorough about cleanup. Very pleased with all work. Thank You.

Exceptional customer service! The Donovan team was very respectful, showed up on time, and were prepared with everything needed for the job. They kept their work area clean and took extra precautions to ensure the interior of my home was protected from the dirt and debris that's expected when doing a job of this scope. They made sure everything was working as expected before leaving and went through all the questions I had. Highly recommend - they have a customer for life from me!

We recently had out HVAC and duct work replaced. We have found this to be very good experience. Donovan Heat and Air has been servicing our prior unit for 8 years without problems. The salesperson Brandon was very professional and knowledgeable about the product and very pleasant to work with and answered any questioned we had concerns our project.

The install team with team leader Nicholas was very punctual both days and did the work in a very professional manner. Since our house is older and has the original duct work that was fitted for oil heat the install was somewhat difficult, but was in an excellent manner. The team exceeded our expectation!

The whole experience was 5 star. Super easy and efficient online appointment scheduling. Was impressed to get text notice of Michael's projected arrival, along with a photo of him. Michael was knowledgeable and efficient and clearly explained the status of our system, fixed the problem (needed Freon) and offered information about what might occur in the future. We purchased the annual maintenance contract as it was a good deal and provides some ongoing maintenance. Thanks for a great service call!

We called Donovan's this morning and the technician, Austin Adams, was at our home by 2pm! We had an electric panel issue so Austin had to get some parts and materials but came back around 4:30 to complete the job! It was so nice having it all done on the same day! We will definitely use Donovan's again and will recommend them to all of our friends and family. Austin was professional, knowledgeable, prompt, friendly, and courteous. When I called this morning, the phone rep was also very friendly and helpful! Thanks again!

We are very grateful for David, our rep from Donovan. Although we had been with another company we received conflicting information and ultimately were told they don't do "that kind of repair" David was prompt, professional, experienced and ultimately my repair was a simple "fix". Honesty is HUGE to us and we are loyal to business that demonstrate it. We intend to follow up with the Donovan yearly program to maintain our HVAC system and look forward to being customers for years to come. Thank you!

Kevin was so kind to help me beyond any HVAC maintenance. I am partially disabled, 74 years old and live alone. So he helped me carry items to my garage, bring in a postal delivery box, and took some recycling to my bin. He was patient and polite. The ONLY criticism I have is that after he left, I found clumps of insulation on my floor. Maybe Donovan should equip the trucks w/ brooms!

Tyler and James were our technicians and they were awesome! Very polite and professional. They even went above and beyond to ensure they didn't damage our existing landscape when installing the split mini unit. Thank you Tyler and James. Service: Ductless heating and AC services

We recently had problem with our AC system. Donnie Griffin from Donovan Heat & Air came for the repair. He was courteous and professional. He quickly diagnosed the problem and promptly fixed it for us while keeping us informed every step of the way. We are very pleased with his service and highly recommend Donovan Heat & air. Services: General repairs, Heating maintenance, Install AC

Great customer service, response time, professionalism and courtesy. Got us back up and running in less than a day, with a hard-to-locate part in hand and quickly installed. Love the customer service from Donovan Heat & Air! Service: Repair heating system

I called Donovan Heating and Air for a quote to install a NEMA 14-50 charging EV outlet. Parker and Jesse arrived for the estimate less than two hours from the first phone call. Both Jesse and Parker were professional, punctual and very pleasant. They completed the job in less than an hour and I have a nice, clean looking 240v outlet. I would definitely use their services again.

We have used Donavan Heat and Air for many years and have NEVER had a bad experience with service or timing. Each technician had been courteous and timely in their service and repair. The office staff have all been courteous and friendly when speaking to them and everyone is there for us when we call. I would recommend Donavan to anyone who needs service or sale of a new unit.

Donovan has provided electrical service and upgrades to our home we have just purchased and moved into. Austin was the lead, and he and his assistant did a great job making repairs and fixing issues in a complicated electrical wiring dating back as long as 35 years in some cases. I feel I can depend on the electrical division to provide dependable and fair service and repairs.

Donovan's has saved our company tens of thousands of dollars since we switched to them 2 years ago. We used to have about 25 technician calls a year for our 15 units - now we may have 3-4 a year, and they are generally very simple and inexpensive (remember, I have 15 RTUs to keep up and running, not just one like most people, so only 4 service calls a year is incredible for 15 units, especially considering several are over 10 years old).

They are fantastic at identifying potential issues while doing maintenance and getting those issues repaired before the units go down. Even better, they have helped reduce our electric bill by rewiring the AC units to use lower demand when they come on. Ryan is absolutely brilliant. Rich is an incredible researcher and problem-solver. I cannot say enough good things about Donovan's. They make my property management job easy. If you're considering using them, just make the call. You will be so glad you did.

Greg and Michael are both GREAT! They deserve a raise! Super nice and friendly technicians who explain everything so you can understand what's going on and what they will be doing. Donovan has great customer service and offered to fit me in at an earlier day and time because they were worried that my AC unit was leaking. They even called me on Thanksgiving to make sure I would be ok until the next day. They definitely go above and beyond!

I participated in a fundraiser for the Tim Tebow Foundation hosted by Woody's Bar-B-Q in Ponte Vedra and won a couple of auctions for items and installation- one Nest Learning Thermostat a one Oasis Air Purifier. Both items came with free installation and I got them for a great price and benefited a wonderful non-profit! FIRST~ Thank you Donovan Heat & Air for donating products and services for a fantastic cause!

We called last week to schedule the installation and the person who called knew exactly what we won- hooray! Always a worry, will we get someone who has no idea what we are talking about- not here! We were able to schedule for today between 3pm-5pm. Now, the techs got hung up at another job, so they ran a little late- but when they arrived, they were great!

You ever come by someone who loves their job? And it just makes you happy to do business with them? That was the case with Donnie and Greg- they came through our door with such great energy! I got lots of info from them while they were here too. Apparently our unit is top of the line- hey hey. (new home owner here). Carrier is the brand they recommend buying.

When it is time to replace, I have a list of recommendations- upgrade capacitor turbo 200, 15 seer or better, variable speed, replace copper lines and drain line. I know what half of that means, but I noted it down for future reference and this review is my backup! As for installation- they were done pretty quickly. Donnie installed our new air purifier and Greg handled the Nest. Getting Nest online took longer than the installation!

My Andriod Phone didn't care for the QR code on the Nest thermostat screen. Pft. I really enjoyed having these gentlemen install our new items and it made a huge impression on me for future services. I am very tempted to buy into their annual service plan! Might be a Christmas gift for my house!

Donnie had visited my home for routine maintenance on the air conditioning and did what was necessary and more to make sure the ac is up to par. Since he's also a duct specialist, he went out of his way to provide an estimate on the cleaning and scheduled an appointment for the work later on. I wouldn't have known about his skill set until he volunteered the information. My mom and I definitely considered Donovan to do the duct cleaning and it was the luck of a draw that we met Donnie.

Our AC unit was past its prime and needed replaced. I placed a call and made an appointment for an estimate. Aaron Thacker came out. He was knowledgable, knew the existing equipment, knew the equipment he was selling, and provided me a quote on a new system. Aaron inspired confidence, didn't try to oversell me, and I arranged to have our new system installed. Brian Fluharty came out on time the next week to install.

He was polite, courteous, and skilled. He came out at 8am and was done by 1pm. He left our place clean; vacuumed and took all the trash away. The new unit is great! The old one sounded like a freight train. It was over 20 years old. This one allows us to talk instead of raising our voices or volume on the TV. It is also quite a bit more efficient.

I am a retired building automation controls tech. Having had to deal with customers I had a template of what I expect when someone comes to do work for me. They have met my high expectations and would highly recommend them.

We have a service contract with Donovan Air and are so appreciative of the excellent and timely service whenever our HVAC systems need attention. Even during these pandemic months, the service calls have been fast and efficient. Most of the interior HVAC systems were newly installed by Donovan into our home about a year before we purchased the residence.

The work appears to be excellent and is holding up well during our ownership. Numerous Donovan team members have made routine service calls (part of the plan) and special trips when we needed a repair. All of the workers have been top-notch individuals and welcome into our home.

I can't say enough about this company! Vickie was amazing in getting me scheduled quickly for service. Made sure I knew when they would be coming. The tech, Eddie, called on his way. He came prepared with a mask to wear if requested. He communicated with me through the process and took care of my concerns. I am now signed up for their maintenance program to keep an eye on my older unit. I would highly recommend this company to anyone. The BEST customer service

We have been with this company for six years and are extremely pleased. Eric our tech is very professional and detailed in his work and knowledgeable. We couldn't have find a better Heating & Air Contractor.

They are great company but more expensive due to their service charge fee to look at the unit, $150 on a Saturday to send a technician.

Great experience. Aaron provided excellent guidance, pricing and terms. Nick and Harley provided excellent install and training on new system. No surprises anywhere. Install completed in timing promised. Everything looks great and runs great. Couldn't be happier.

Donavan Heat and Air is an excellent company. I had two AC's replaced. Very happy! The technicians were very knowledgeable and hard-working. They wouldn't even stop for a lunch break and kept working. Very professional.

The answer the phone when you call, they understand your problem, they arrive when they say they will with text updates. The technicians are always nice knowledgeable and honest and their prices and quality of products and services are top level are top notch. They even brought his wall units and installed them while we wait for a new system.

This is probably the most expensive AC company in Jacksonville area. I was charged for $420 for replacing the capacitor. If I rejected to do it, the service charge will be $125. Most the other companies charge around $75.

In March of this year, I was in contact with Aaron Thatcher concerning dehumidification for my new residence on Mill Stream Road in Ponte Vedra Beach. Mr. Thatcher, who gave excellent help in the past (when we lived at The Pointe on San Juan Drive) estimated the job. We went back and forth about a guarantee of the humidity level the dehumidification system would provide.

A guarantee could not be established, but at a subsequent meet at the Mill Stream house, we were able to come to an accommodation. At this same meeting, Thatcher agreed to have a technician come out and commence an annual service contract on that same date. The work was scheduled for April 17. With the installation date near, Mr. Thatcher called to inform me that he "forgot" to order the necessary equipment, and the job would need to be delayed until April24.

I accepted this delay though I was troubled by the lack of follow up by Thatcher. On the day before the April 24th scheduled installation, I received a text message from Donovan reminding me of the job for the following day. I texted back to remind Donovan that a technician was to also appear to set up the house on an annual maintenance plan. Your office called back saying they had no order for the technician.

I was shocked that Thatcher missed this as well. I asked that Thatcher be called to resolve the matter. Thatcher did call back to inform me that he had no recollection of anything to do with scheduling the maintenance technician, though both my wife and I clearly remember discussing it at length with Aaron. In fact, we asked Aaron if we wanted us to pay him for that service technician, and he stated that he would prefer to have us pay the technician because there was a commission involved that could only go to the technician if we waited payment. Hence, we have a clear recollection of the matter though Aaron does not.

It certainly will appear in his notes from our meeting. Thatcher was short with me when I pointed out his failure to order the need dehumidification equipment in a timely fashion, and he maintained his claim of no recollection of the discussion of the maintenance technician order. I told Thatcher that I am frustrated with his failures. And, he responded that I could cancel "if I liked." I did not like his tone, nor his cavalier manner. We had ordered an expensive dehumidification system, and I did not like the abrupt ultimatum given, so I took him up on his offer to cancel the entire project.

Tech was pleasant and on-time. Charged me just over $500 including service call to replace motor on blower under Carrier's warranty. Thought it was very expensive but was going to pay $125 service call if I said no thanks. He than offered a discount to join some sort of service plan for the year. In the end almost same expenditure. Had another company replace more parts under warranty yesterday (never buy an assembled in Mexico Carrier again), he informed me his charges would have been $175.00 including service call to replace same motor that Donovan performed.

So overpaid by $325 for their service call. The other company was a small two man team that has a 5 star rating on yelp and FB. Your call if you want to spend the extra money. 2 stars instead of 1 for pleasant, prompt and every expensive service.

We called Donovan heating & air because our AC had gone out (again). We have been putting off a full system replacement for a couple of years and it was on its last leg. Stephen assessed our situation and informed us that to "patch" the repair would be about half the cost of a new system. So we began discussing the costs. We instantly felt that we were in better hands with Donovan than the other companies we had used in the past and opted to not only replace the AC system but the ducting as well. Donovan offered financing through Wells Fargo bank.

They started the job 2 days after the initial visit and completed the entire job in two work days. They techs were very courteous and kept us abreast of everything were doing. They adjusted our system so that all of our rooms cooled evenly Vice having one room that was an ice box and one that felt like the Sahara. Their pricing was reasonable and their maintenance plan is worth the price. We highly recommend Donovan's.

Our air handler started making a real racket on the coldest day of the year thus far. We called Donovan and they sent a very knowledgeable and professional technician named Brit out later that day who listened to the noise for about 10 seconds, diagnosed the problem, drove back to the shop and got a part and came straight back and fixed it. It took less than two hours! You can't beat service like that. They are the best! I highly recommend them.

The best company to help with all your ac and heating needs. I made a service call and they made me an appointment that day. The problem was diagnosed and the fixed the very next day. Their associates are polite, knowledgeable and hardworking. This is a great business.

We experienced some issues with our AC and a friend of ours recommended Donovan Heat & Air. They were able to get us an appointment the very same afternoon and couldn't have been more helpful. Three of their technicians worked on our home collectively to get our vents sealed properly. The problem was resolved quickly and we have had no issues since. Kevin, Joel & Dustin were life savers! Highly recommend

Robert came out to check my mini-split system and he blew me away with his professionalism and knowledge on the units! I would highly recommend Donovan Heat and Air.

Great experience. Blessed with same day service and got our AC up and running. Made a more sensible repair to help out unit last longer in this rainy florida weather. Very reasonably priced compared to the other quote we got. Would def use them again. Signed up for their 2 check services a year plan to keep our system strong and working properly.

What a pleasure to deal with Donovan Heat and Air! Can't recommend them highly enough. My AC-Heating unit quit on a very cold New Years Eve and although I was not yet a customer, Joel sent a technician out immediately after I called to repair the unit. Since I planned to replace the aging system, I asked for a quote. Aaron followed up with a visit, assessed the unit and gave a very fair quote on replacement. The installation was completed by Adam and Ben, two very professional and polite installers. Great company, great employees. Thank you!