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Central City Heating & AC Trust our team at Central City to keep your home warm and comfortable on those colder nights here in TN. Our HVAC professionals work with all makes and models of furnaces and heat pumps, so you can rely on us to help with any type of heating need you may have. Our high-efficiency air conditioners can bring plenty of comfort to your Kingston home when the summer temperatures start to soar. Our cooling experts at Central City work with all makes and models of air conditioners, and we offer 24/7 emergency repair services.
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Since we began in the early '70s, we've had to learn and grow with the ever-expanding HVAC industry. However, we stuck with the original recipe-service with integrity and excellence. Central City Heating & Air Conditioning is a multi-generational family business with locations in Knoxville and Roane County.
Our company is built on loyal customers and we are truly grateful for the trust that you put in us as we work in your home or business. Getting feedback from you allows us to continue to maintain the highest quality service. Notice: By submitting this review you authorize us to use the review for promotional purposes.
According to the U.S. Department of Energy's Energy Star program, leaky ducts in attics or crawlspaces can account for 20 percent or more of a home's heating and cooling energy losses. This results in higher utility bills for you and difficulty keeping your house comfortable. Run your system, and check all the ducts and joints you can access.
You may have heard about ductless heating and cooling systems, but do you know about their advantages? The most common HVAC systems are central air conditioners and heat pumps that use ducts to deliver conditioned air throughout a building. Ductless systems are more flexible than traditional systems, because ductless systems don't use ductwork.
Reviews (14)
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Jim Hall
May 22, 2022
So far I and my son in whose home the work was done are pleased. Freezing up and melting inside his home was likely manufacturer's fault. 7 month old unit is being replaced.
Sara Rojas
May 09, 2022
The whole process was super speedy! The technician that came to our home was knowledgeable and resolved our issue in no time! Great service, great quality! I do have to add, this company provided me with an email prior to the tech coming. Including his picture, name and info about his experience. I think this is an amazing feature and wish more companies did this! We'll be a repeat customer if anymore issues arise!
Autumn McHone
Dec 03, 2021
Had a $400 dollar surprise electricity bill. After the shock wore off we called central city and Richard came out and fixed us right up! Super nice and professional. They also hooked up a new unit for us. My go to pros now Service: HVAC maintenance
Dottie Beach
Oct 15, 2021
Richard has been my HVAC maintenance technician since I bought my gas HVAC and he has done a thorough job at checking the inside furnace in the fall and outside compressor in the spring. He informed me on options available and let me ask any questions I needed to ask. Central City does a great job and I highly recommend them for your HVAC needs
Gloria Gordon
Jul 04, 2021
My husband and I highly recommend Central City Heating and Air. We bought an AC unit from them and they had it installed in a day. The guys were friendly, professional and the customer service is great. Services: AC installation, Thermostat installation
Debbie Wilson
Jun 22, 2021
I knew when I moved into this house my HVAC system was old (approx. 37 yrs.). They fixed my furnace enough to get me through the winter, and replaced all the ductwork that was ruined by critters. Replaced the entire HVAC in the spring with the recommended Rheem split system. I thought the cost was reasonable. All the people were very friendly, on time, and absolutely knew what they were doing.

Communication was excellent. Someone always answers the phone, and call-backs were prompt. They had no problem thoroughly answering any of my questions on how things worked. Was pleasantly surprised by getting a new thermostat that had WiFi instead of just a regular one. I highly recommend this company.
Beth Myers Casteel
Jun 18, 2021
The service was great. Had been without air and heat for a year a friend told me about Central and I got in touch with with them Was able to give finance advice and now my air is fantastic. Services: AC installation, Heating system installation
Ron T.
May 29, 2021
Hats of to Central City they were on time for everything put a new XL14C Dual fuel in for me to replace my 21 year old unit. What can I say the crew showed up on time kept jobs site clean VERY professional and kept us informed there were a few challenges but they rose to the occasion and worked it out, plus they had to put unit on the roof. I would highly recommend Central City to anyone wanting quality work and materials
Gene Hine
May 17, 2021
Replaced our entire split heating and air conditioning system, parts of which where 34 years old. Called for (and received) service on Tuesday and realized issue was not worth repairing. Sales consultant was here 10:00 Wednesday with 2 very good options. Ordered units while he was here. Ductwork team came early Thursday to measure for all new ductwork in and out of air handler. Installation crew (with new ductwork) was here 8:00AM Friday. 2:00 PM Friday we have a whole new system. Everyone who came was great. Couldn't be happier.
Alvie Ward
May 16, 2021
Richard did an outstanding job of determining what was wrong with my unit and fixing it. Job well done! They are my go to HVAC company! Service: AC maintenance
Susan Smartt
Mar 05, 2021
We had a (fairly WORTHLESS as far as I can tell) home warranty through Choice Home Warranty that left us for 5 days without heat and temperatures are in the 20's at night. We are elderly and I am handicapped. When the company they supposedly use called and once again pushed back the appointment to fix at least another 2 days I called Central City.

Best decision EVER! Central City came out within an hour - prompt, caring, honest, reasonable, professional and best of all - they fixed our heat! The dispatcher even called to make sure we were OK and that everything was fixed to our satisfaction. I would HIGHLY recommend these folks to anyone in the Kingston TN area!
Bender Rodriguiz
Feb 11, 2021
I needed a part and the helped me get the correct one and informed me on the proper installation.
Marty R.
Aug 28, 2019
Central City installed the HVAC system and central dehumidifier in the encapsulated crawl of our new home. We moved in April 2019 and noticed the dehumidifier was increasing the humidity in the home. In addition it was also pulling the smell from the crawl space. Plus, we found many of the connections in the duct work were leaking air and not sealed properly.

Four calls and visits later we still have the same issues. Quality work does not exist with Central City. The owner Paul doesn't want to address the issues. We have reported them to the BBB with no response from Paul. Stay far away.
William H. S.
Apr 26, 2016
I can't begin to tell you about the excellent.outstanding service and installation of my new A/C unit. Wade Bingham, Mike Miller and their installation men went out of their way to complete the installation. They showed up at their exact times, assessed my needs and completed their work on time, on budget. I can't add anything else to recommend this fine team of professionals.