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Bob Taylor Heating Protect your most important asset this upcoming winter with one of our NightEye pump alarms. We'll never give you the runaround on pricing, and we'll do our best to help you make the most informed decisions about how to proceed with any maintenance procedures or installations you may require. Don't stress on the cost of an important repair or replacement, we have resources to help.

Dealing with a difficult heating, AC, or plumbing issue is enough hassle on its own, much less trying to find a reliable company to take care of the issue.
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Finding a trustworthy company to handle your HVAC and plumbing needs doesn't have to be difficult. Taylor Heating is a full-service plumbing, heating, and air conditioning company with additional specialties in home performance and indoor air quality. Since 1947, Rochester homeowners have counted on us for all of their plumbing and indoor comfort needs.
Taylor Heating honors our American veterans. To thank our veterans and their families for their service, we are proud to provide special benefits and discounts. We make your problem our priority by treating you to service tailored to your unique needs. Our customer are everything & we make sure you receive the best service from start to finish.
I'm not great at writing reviews, but I can not thank Taylor Heating enough for the great service they provided when my furnace shut down Thursday 1/30/19. They responded very quickly everyone I talked to was amazingly helpful I had to wait a few hours until before a technician was available, but considering the weather conditions that was understandable When the tech Les K showed up he went right to work and did a thorough diagnosis of my boiler and found the the problem.
Whether you need just a quick fix or help with a major installation, our team members will always rise up to the challenge. We're also ready to take your call 24 hours a day, seven days a week in case of emergencies. There's no need to worry if catastrophe ever strikes your home; just pick up the phone and give us a call if you need assistance right away.
Reviews (22)
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Jim Bernitt
Jun 19, 2022
I called on a Friday at 11am about my A/C not working. They dispatched a technician and got to my house by 3:00. He diagnosed and made recommendation. Had parts in his truck and fixed it within a half an hour. Very professional, on time, and personable. I would recommend to anyone. Service: A/C system repair
Tammy McGraw
Jun 02, 2022
Jordan was friendly, informative & professional all while our 2 dogs followed him around, and with a smile on his face (under his mask!). Les has also provided the same level of service on separate occasions. I highly recommend Taylor Heating! Services: A/C system maintenance, HVAC system repair, HVAC system maintenance, A/C system repair
Robert Wind
Apr 20, 2022
They did a great job. They removed all of the old equipment and installed the new equipment. The original installation was a pain to change the filter on and looked sloppy. The installation by Taylor is neat and will be much easier to maintain. Before they left, they asked me to do one final inspection to make sure I was satisfied. I would highly recommend them to family and friends.
Nicolas S.
Feb 22, 2022
Absolutely incredible experience getting a two-stage furnace. Everything from the project manager explaining the options, all the way to the truly gorgeous venting work - not to mention the follow up and complementary check on my air conditioning. Great setup - but I can't say enough about the intake and exhaust work, I forgot his name and believe he was a Russian gentleman, but he placed the PVC exactly where I wanted nice nice. Zero complaints
James B.
Feb 12, 2022
An all around great experience. Taylor's recently performed a cleaning and maintenance on my furnace. They arrived on time, were professional, respectful and did a great job. Communication with their technician and the office staff was really easy. "Thanks" from another satisfied customer!
David
Feb 08, 2022
Able to troubleshoot and temporarily fix my furnace for a weekend before installing a new one in under 4 days! The only place that seemed to have less than a week of lead time. All staff was professional and on time and made points to explain anything new and everything I asked about and weren't rushing to move along. Install is -clean-!
Ben Penner
Jan 20, 2022
I was without heat for over two weeks a previous contractor screwed up the repair to my furnace Taylor. came to the rescue complete with a home audit and did an installation of the new gas furnace in one day including an electronic remote control thermostat as a wheelchair user spending much time in bed because of badly injuries sustained years ago Taylor. not only made the grade but made my life so much more comfortable not only coming to my aid for not having working equipment but the installation crew was very professional and was told by my friend RUSS I cannot say enough thank you's to Taylor Heating for coming to my rescue truly and doing such stupendous work my new furnace is very quiet and is doing the job thank you very much Taylor Heating for all that you've done for me!
Jennifer Weller
Jan 17, 2022
I already recommended this business on Facebook when someone asked for HVAC businesses. Our in-law suite furnace stopped working and other places either didn't carry replacement parts for this furnace, had an answering machine when I called, left me on hold for 1hr 15 min or couldn't get me for 6 days. Taylor had someone here within 2 hrs and he was great. He even offered to help my husband with a plumbing issue. I will definitely call them again and look at their other services.
Josette Tinoglio
Jan 11, 2022
I called Taylor Heating because my furnace wasn't working. They were very prompt and got me an appointment that day. The service technicians were very professional and helpful. I can't thank them enough for helping me with this. I highly recommend them. The prompt service and they kept me updated on the time and any delays. Thank you for everything.
Rick Salamone
Jan 02, 2022
Les the service technician is a gentleman and professional. He was a great advocate for us the consumer as we need a new tankless water system. We highly recommend Les from Taylor heating. Tom another tech came out as well to take care of issues Highly recommend! Services: Heating system installation, Heating system maintenance
Vicky Englert
Dec 21, 2021
I've been using Taylor Heating for years. The quality of service has never staggered. Most of the staff has always been professional and knowledgeable. They have replaced two furnaces, new thermostats, weatherization, put in roof vents, insulation, weatherproofed and done energy efficient work on my home. When they have done work they have done an outstanding job of cleaning up after themselves. They have taught me how to use my equipment efficiently. They have done a+ job in my home.
Jenna D.
May 26, 2021
Came out of network to install a new HVAC because my family has used them for years. They were efficient, clean, and even followed up when I had questions post installation. I was not home while they were installing, but everything was exactly as a left it, just with a new system. Price seemed reasonable too. I'm hopeful that this reduces my eclectic bill moving forward!
June S.
Mar 04, 2021
I have done business with this company for Approximately 10 years. We have always renewed our service contract with them, each year, when they come to do the maintenance. This year they became more concerned with getting more money, than their customer service. They are now requiring you to pay for their service on top of paying for the sevice agreement(which as always been included, in the past).

When a company shows that money comes before service, its time to change. Their technician left lights on in the basement and had turned the thermostat up to 80 degrees and never turned it back down.
Jayda W.
Dec 02, 2020
Contacted to find out what brands of furnace they offer because I read good reviews on them. But I was completely turned off when they refused to tell me unless I first gave them my name and contact information to schedule an in-house visit. I understand not giving an estimate, or scheduling an appt. without that info. but refusing to tell a potential customer what brand of furnace they may be able to choose from if they DO have you out to their house? And during a COVID surge? Felt very 'greasy' to me.
Michael T.
Jul 29, 2020
I needed to replace my furnace and AC unit. After 12 years or so both had begun to give me fits; so after several service calls it was time for new ones. Taylor had the most reasonable offer. equipment, and pricing. We had planned for a two day job and they were able to complete the work in one day. The service technicians were professional and when completed the area was clean and tidy.

They explained everything they were doing. Overall very happy with Taylor Heating and will more than likely use them again in the near future. I would recommend Taylor and to consider them for your future HVAC needs.
Daniel K.
Sep 01, 2018
I used Taylor Heating for plumbing work and was very impressed with the service I received. They didn't require a payment for an estimate like another company I had come out to assess my needs. Matt G. was my tech and was right on time, courteous (even wore shoe covers when inside the house!), explained everything he wanted to do, and performed the work without issues (gas line and water heater replacement). Easy to communicate with the dispatch staff/ schedulers as well. I would have no hesitation contacting Taylor for future plumbing needs!
Paul C.
Aug 11, 2017
Taylor is a great company. We moved into a new home I February and relied on Taylor to make sure our home was safe and efficient. After a full energy audit we completed some work to seal our home up, insulate where necessary and service all heating, cooling and plumbing systems. Our utility bills are ridiculously low and all systems are running great. Thanks Taylor for making our home safe and comfortable.
Stewart A.
Jul 18, 2017
Total professional prompt, polite, and friendly. Highly recommend Jack was a pleasure to have in my home and his work is as good as it gets. If you need repairs or replacement with your HVAC equipment your good hands with Jack. Thanks Taylor for good price and a job well done. Stewart Allen
Melissa L.
Jul 14, 2017
Set up a first-time appointment for a small job of hooking up my dishwasher and refrigerator lines after moving into a new home with new appliances. I even worked from home knowing a plumber was coming. I called the Taylor Heating & Plumbing office (note, they did not call me) to confirm appointment in the morning. They told me someone would arrive between 2 and 4.

Well that time came and went. Basically a no show. When I called at 4:30, they gave me a story that some other woman called and said she already hooked up the lines. First off, who is this other woman? The receptionist was unable to tell me who this person was or even what their number was. I suspected they must have had two different customers with the similar names perhaps and got us confused?

They even had to ask for my address three separate times during my calls to them. Second, even if that happened, why did they not call me, the customer to confirm someone else canceling on my behalf? What kind of security is there in that? Not sure who this woman was or what kind of crazy story that was, but not happy they never showed up or even called. I'm sure the actual plumbers are great based on the previous reviews - just not happy about the office organization and communication.

I ended up calling another plumber - Hopefully they are more sane, reliable, organized and show up when they say they will show up and reach out to me to confirm the appointment and/or to let me know if any issues arise.
Stacey S.
Oct 26, 2016
I had Taylors come to my home to diagnose my boiler, that was no longer working. We were told that the issue was the inducer motor and was told it would cost $1000 to fix. We were also told that there was a $90 charge to diagnose the issue that would need to be paid if we did not hire them right then. As you may imagine after receiving a $1000 quote for a brand new boiler system, we decided to get a second opinion.

The next company that came said that the inducer blower was fine and the zone valves are actually the issue. This only cost me $350 to fix versus the $1000 that Taylors quoted. While the other company was looking at the unit, they noticed that there were things disconnected etc. The Taylors employee did not only diagnose the wrong issue but they disconnected pieces and wires without putting the unit back the way they found it.

I basically paid them $90 to worsen the situation. Luckily I did not give them the go ahead to replace a $1000 part that didn't need to be replaced. Even if the inducer motor was the actual problem, Taylors was priced higher than any other company I spoke with. I would not recommend Taylors. They do not seem like an honest or reasonably priced company.
Annette A.
Aug 17, 2016
Please know that your srv tech Dave N is magnificent. He shared with me everything he found relative to my central air issues and outlined my options in a way that Incould understand. He was polite and well mannered and an absolute delight. Sure I would have loved for the cost to go down but having neglected my unit for 4+ years it was a fair cost. Everything works great. DO NOT LET ANYTHING HAPPEN TO DAVE N!
Rick Z.
Aug 28, 2015
Great company. Recently installed a new furnace, hot water heater and performed maintenance on all my appliclances as well as cleaned my ducts. The crew of Mike, Rick, Jose, Mark and Curt/Kirk were extremely professional and went above an beyond what was asked. They corrected mistakes from previous installers and made sure everything was up to code.

In addition, they were honest and forthright with everything they found and made sure I was informed of potential problems. Everything was installed nicely and labeled properly for future reference. They weren't the cheapest quote I received but I knew they were the right choice and ultimately would spend less in the future because of the job they did today. Cudos Rick Z