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Arctic Air At Arctic Air, we know that having the right people on the job is just as important as choosing the best equipment. Our Day & Night trained professionals to provide you with top-quality equipment, skilled installation, and expert analysis of your comfort needs. Our recommendations will fit your budget and lifestyle needs. We're particularly proud of providing heating and air-conditioning systems that have earned the Good Housekeeping Seal. It's one more assurance that, when you choose Day & Night products and our specialized technicians, you're choosing quality.
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Competent friendly service all around, from the receptionist to office staff to technician. In a word, trustworthy. They even keep me out of trouble with my wife because they leave the place clean. I'm a happy camper. My ac blower fan broke because the base somehow blew a fastener and I called Arctic Air to get it fixed.
Arctic Air Conditioning is proud to be providing HVAC resources like our blog, promotions, testimonials, and more to our customers in El Centro, Imperial, Calexico, CA, and the surrounding areas. All of our technicians are trained and certified so you can rest assured that you are putting your air conditioning or heating project in the right hands.
Tips To Fix A Furnace That Won't Stay Lit A malfunction in the burner or related systems in your furnace can turn into a frustrating. High heating bills consistently pose an impending challenge for people who rely on limited incomes. Generally, we tend to ignore the signs that the heating system shows because it is still working.
Look for a switch (like a light switch) near your furnace and make sure it is set to "on". Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.
Reviews (26)
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Tv Tv
Jun 21, 2022
Service itself was on time quick and clean. The lead tech was knowledgeable but deceiving if not disgonest. Granted my filter was dirty but he went as far as to say that in all his career he had never seen one that dirty. Then he said per contract they had to be switched every 2 weeks but that he changes them every 3 then admitted they could be cnaged once every month.

He said the 2 services were mandatory only to admit that its optional. He said my thermostat was not working even after i told him i lowered it to hear the tv better. If it wasnt working why didnt he change it? So the customer service left a lot to be desired.
A. Castro
Jun 13, 2022
The company charged us over $500 to add fluid to the AC and supposedly check all the lines for any linkage. Exactly 1 month later, the AC needs fluid again, how convenient for them as that's when the warranty expires. They said they would check the lines again but would charge us again. I'm extremely disappointed with this company and would strongly suggest you don't use them.
Sonia Villafana
May 23, 2022
Artic Air was very professional and offered me a great price. Daniela was very helpful, and when I told her I was hoping to get the system installed ASAP due to the weather hitting over 100 towards the end if this week, she scheduled the installation for the following day! They said they would be there between 8am-10am. At 8am the following day, I received a call letting me know they were on their way and they arrived by 8:30am. This was a hassle-free experience and I will have my first stress-free summer in years. Thank you Artic Air!
Betty Gutierrez
May 12, 2022
Had question about the extra charge that we got. When in years past we had never been charged the extra fee for the maintenance amount. My husband called their office, and they explained the extra charge, but we still didn't understand. Services: Heating system maintenance, Heating system installation
Mary Martinez
May 03, 2022
Mr Lopez was very professional he explained all work that was done he did a awesome job. For further maintenance Mr Lopez with attic air will be called for his great service. Thank you mrs martinez Service: A/C system maintenance
Linda Vhm
Apr 22, 2022
I have been using Arctic Air for years and purchased my a/c/heater from them in 2012. They are always very thorough when they service the units. Very clean and professional and I highly recommend them. Services: HVAC system maintenance, A/C system maintenance
Alex Wells
Apr 10, 2022
I was told it would be $119 to service each of my A/C units. They were late to the appointment by 2 hours and the serviceman did not even speak English when he arrived. Worse, they presented me with a bill of almost $1,100 when he was done "servicing" the units. They replaced on "capiter" on a unit, and supposedly perfromed all kinds of other "maintenance" that was not authorized. Artic Air is a complete rip-off for anyone out there looking for an A/C service/repair. There are much more professional, more affordable options here in the Imperial Valley and I will be seeking those out in the future.
Jose Luis Fajardo
Apr 08, 2022
High price of $119.00 for a maintenance service. Technician stated that there were two items that were ready to break down. After a second opinion from another company technician, he stated that there was nothing wrong with the system. Plus the parts from Artic Air were very high and the labor was very high in price. If you use Arctic Air, you need a second opinion due to there service tactics of the up sale.
James Barnard
Apr 05, 2022
The technician did a wonderful job. I should have shopped around for pricing. Attic air charges scalpers prices for the parts they install. Lesson learned, read reviews. Service: Thermostat repair
Christine Gunzenhauser
Mar 31, 2022
I have been using Artic Air Conditioning since 2015. They always try to go above and beyond to make sure that my mom and I are taken care of. My ac/heating system is serviced every 6 months. I wouldn't change companies for the world. I am pleased to see new faces. Thank you for an OUTSTANDING SERVICE Services: HVAC system maintenance, A/C system maintenance
Al Zanetti
Dec 08, 2021
Very Good. THOROUGH Maintenance. Professional and knowledgeable. Service: Ductless heating and AC services
John Kilps
Oct 30, 2021
Arctic Air Conditioning performed annual maintenance service on our HVAC units. The technician Paul was very professional and knowledgeable. He took the time to show me a shut-off break that failed, and had all the parts to replace it quickly. The HVAC units are now back to spec ready after an extreme summer of service. Highly recommend Arctic Air Conditioning.
Mark Hurych
Oct 25, 2021
Competent friendly service all around, from receptionist to office staff to technician. In a word, trustworthy. They even keep me out of trouble with my wife because they leave the place clean. I'm a happy camper.
Efrain Alarcon
Sep 23, 2021
My ac blower fan broke because the base somehow blew a fastener and I called Arctic Air to get it fixed. They came on a Sunday and identified the issue. They ordered the parts--a new fan and new fan base--on Monday and they arrived on Wednesday. I finally had cold air in my house on Thursday. Thank Goodness the heat is on its way out. Danielle, Arctic Air's Voice walked me thru the process via telephone calls.

Thank you Danielle for keeping us in the process. It was great to be included and know what you guys were doing while we patiently waited. I give you a 4 star because the staff and technicians are great; but I had to wait 4 days to get our central air back due to shipping. I appreciate your help.
Micah Butler
Sep 07, 2021
Very quick for original repair. AC failed later that day. Called for warranty. Was told they would respond same day. Cancelled later in the day. Promised to be prioritized for the next morning. Got a call from company asking why I cancelled the day before which I didn't. Then the tech kept calling me with reasons not to repair the system instead of showing up to try to assess the situation. Very disappointed. Showed up late the next morning and the repair was quick and minor. Whole lot of BS instead of just showing up and checking everything.
Michael Kelemen
Aug 05, 2021
Always the best service from artic air! Paul and Jose are fully capable of any needs you could have concerning HVAC. Quick response, on time and knowledgeable. Services: AC repair, AC maintenance
Jack Mann
Aug 03, 2021
I requested AC preventative maintenance service and Caesar showed up on time. During the service, he discovered another problem requiring attention and took care of that too. He did all that without hesitation or complaint, despite it being a Friday afternoon. :) Now, I can relax in the comfort of a cool home. :) :) Thanks Caesar and Caesar. Hope you all have a great weekend!
Al Fortuner
Jul 27, 2021
No problems scheduling, they had an opening the day after I called. A Saturday service call, same price as a week day! The technician was knowledgeable and efficient. Did the routine service, then found a couple of problems that was impeding the HVAC's efficiency. Total time to have it fixed was minimal. Services: Heating system repair, Ductless heating and AC services
Sandra Moreno Stone
Jul 22, 2021
Gerardo was very knowledgeable and was able to find the problem to the leak we were experiencing at the time. He came on a Sunday and had the problem resolved by Monday(a part that was needed wasn't available on a Sunday). Gerardo was very friendly and was able to answer all my questions about what had happened and why. Service: AC repair
Denee Wycuff
Jun 14, 2021
Thank you Roxanne for such great service! Loved that they explained everything that needed to be done. Did an awesome job! great staff! Highly recommended them. Services: Duct and vent installation, Duct and vent cleaning
Lisa M.
Aug 04, 2019
Manuel is personable, knowledgeable and knows A/C and heating mechanisms inside and out! Two very happy customers. He responded quickly, efficiently and did an OUT-standing job! Thank you Arctic Air and Heat, and Manuel.
Kathy M.
Jul 09, 2019
Definitely DO NOT recommend Arctic Air and Heating. Sold my mom, who is elderly and wheelchair bound and easily confused a $199 maintenance contract and when the technician came out for the summer inspection, he CLAIMED he found the motor to be overheating and that the bearings needed to be replaced. My mom had the office call me regarding this. I felt there was nothing wrong with the AC so I called a friend of mine who also does A/C's and he found NOTHING to be wrong with her A/C unit. Arctic Air wanted to charge me $280 for labor for something she didn't need.

You hope to trust companies to do the right thing, but this is not the case with this one. I feel they saw an opportunity to take money from an elderly, confused woman and I will NOT do business with them again.
Jim M.
Sep 18, 2015
Upon calling for after hours service (7:30) pm a polite tech shows up on a Total home warranty service call, AC not working. This technician was very polite but did not know if he could start the work b/c he was unfamiliar with insurance claims. What furthered the problem was the language barrier ( him Spanish primary, me English ) I asked to speak to a manage/owner and he replies as best he could he was not allowed to call them.

After calling Total protect on phone and making him talk he finally started the work. Total time to fix ( 35 minutes ) yet he leaves at 10:30pm. He recommend replacing parts and are approved and we never hear back from Artic Air. I've called 3 times asking to speak with manager and on 3 separate occasions no return call. Does this company not care that a bad review and horrible customer service wont hurt their company? So if you want to take your chances or not really care then this is the company for you. If not use another! Complaint to BBB following this review.
Richie N.
Jul 01, 2013
Terrible customer service, had them come to my house on one of the hottest days of the year. Tech came took out my air filter and said that was the problem. Had to deal with them for the whole weekend, took three days to resolve the issue. I would not recommended them to anyone.
Sue G.
May 13, 2013
This is the worst heating and air company in El Centro. The only reason we use them is because we have to, they have a contract with our home warranty company. They NEVER show up on time. Again today they are over two hours late. They will spend hours doing who knows what.every time I go back there the technician is on his cell phone on a personal call. If I could rate them with no Stars, I most certainly would. Take your business elsewhere because they DO NOT put their customers first!
Steve S.
Oct 25, 2012
These people answer the phone by saying, "Arctic Air, where the customer comes first." Totally the opposite! I had a small issue with a part they installed because it broke prematurely. Not their fault. The problem is how they dealt with it. I left 4 messages for managers to call me back but they never called. Every time I call to speak to a manager, somehow, no one is ever in.

Then they wanted to charge me for an inspection in order to warranty the part. After the inspection, they told me they couldn't do anything about it. Terrible company to deal with.